USPassportNow
reviews and complaints

Do not use this terrible service! Uspassportnow scammed me and stole my money and there is nothing I can do to get my money back. I wish I read the reviews before I paid for my passport. These scam artists charged me and did not deliver my passport and as soon as they received the money they stopped replying!
There are a lot of people who fell for this scam and I think that the only way to resolve this is to cooperate with others. We need to work together, collect all the information and file a lawsuit. I can't think of anything else, Uspassportnow should be out of business!

I have sent them my passport and they contacted me and said that it was received!
I paid for the service and was informed that the whole thing would take a week.
One week later since no one from USPassportNow contacted me I called them myself and they claimed they never had my passport! What? I asked them to check again and they still couldn't find it! Are you kidding me? These guys lost my passport! That is not a joke! I need some help here!

I have currently taken $508 out of my pocket to expedite my passport renewal thru US Passport Now.

The process started back in February. Due to circumstances beyond my control I was asked to pay another $50 on top of my initial fee since there was a time line different from when I actually submitted the forms and pictures.

I paid the extra $50 and sent the forms in.

I received a email saying that my Pictures were not good enough (needed a better head shot) and also I didn't check the appropriate box at the top of the DS 82 form to receive both a passport and a passport card.

I filled in the form once again and submitted new pictures.

Once again I am being told the pictures are blurry and I didn't fill in the form on a computer and hand wrote the form.

As I stated, all I want to do is renew my passport I don't want to put a down payment on a house I only want to renew my passport.

$508 is absolutely ridiculous and I refuse to give this company another dime of my hard earned money.

my last conversations with them they were rude and condescending.

At this point in time I asked them to terminate my relationship with them and mail be back my $200 fee to the government and any/all my forms and pictures.

Anything that you can do would be greatly appreciated. I would like my initial fee paid to them ($179 ) refunded since the obligation was not fulfilled.

Thank You
Grace Capato
[protected]

I realized this company USPassportNow was a scam when they cancelled my order and decided to keep the money I paid them. Please, check all the reviews online and don't make the same mistake I did. You will never get your passport and you will lose your money. I still don't have a clue why my order was cancelled and I guess I'll never find out. It seems like they decided to ignore me. Dreadful service!

I have never had a passport before but I needed one for an upcoming trip. At first, the website appeared brightly colored, professional, and easy to navigate. I filled out an "application", got a confirmation email and was told to wait 4 to 14 days for my passport to arrive. 14 days later, no passport. I call them, and they tell me that I only applied to use their services. So, they gave me another set of "instructions" to follow along with a website to get my real passport application. I got it filled out and looked over by an acceptance agent, with guarantee from the company that I would get all my personal documents back and that it would be 4 - 14 days until I got my passport. 14 days later, no passport. I call them again and they said I needed a FedEx tracking number. Now, I have never used FedEx's services before and this company did NOT tell me I needed a tracking number. When I tried to explain that I did not have a tracking number, the woman on the phone who I could barely hear because she MUMBLED the whole conversation, got real snarky on me and then HUNG UP in the middle of the phone call! So here I am waiting on a guy from FedEx to get back to me with no passport, no birth certificate, and feeling pretty stupid and pretty mad. I would get my gums scraped before I used this company's services again. DO NOT USE THIS COMPANY!

We will not be using their services in the future and will be recommending to our family and friends the same. On Aug. 7th, 2012, late in the evening, my husband and I realized that I needed to renew my passport before an international flight just days later. We googled passport expediters and came upon their website. Not having done this before, the site appeared to be an official U.S. government site. We quickly filled out the expediting request and submitted it, hoping that there would be enough time to process the passport renewal. As we did some further research in our frantic state, we realized that USpassportnow.com is not part of the U.S. State Department and quickly tried to cancel the request. Unfortunately, this all took place late in the evening and the offices were closed. I called at exactly 9am on Aug. 8, 2012 when the offices opened and cancelled the request. I was informed that the $100 processing was non-refundable. We really don't think it is fair for them to charge $100 for a 5 minute phone call with a customer who mistakenly requested their services and cancelled them at the first possible moment, before the staff could have possibly even begun to spend time or resources on the request. I think this is a a very poor business practice and have requested a refund.

In addition, the company failed to process the refund of $229 for the passport that was not expedited (because we had cancelled the request), even though I called the very next morning and was given a cancellation confirmation number of 3609647. I spoke with someone when the credit card statement came and they assured me that it will be refunded within the next 24-48 hours. But now they've added another hassle to this experience.

This business is apparently disinterested in earning money in a fair an honest way.

We contacted USPassportNow.com to get an expedited passport for my son. His passport needed to be expedited because he was on a college graduation cruise in late June/early July and by the time he returned from that trip we had very little time to process his passport paperwork which was needed for an August 4th trip.

My son call once and I called twice to speak to "our" adviser to go thru the checklist and make sure we had all items and paperwork in order and completed correctly.

We were told to take our August trip itinerary and forms and take them to the US Post Office because only the post office could legally seal the documents. We had to wait 2 weeks for a post office appointment.

Once at the post office the postal officer told us that she could not process these documents because our August trip itinerary needed to be dated two weeks from the date of our visit to the post office. So we would have had to wait another two weeks for an appointment and falsify our travel itineray dates for August. We then just completed the necessary documents at the Post Office and the USPS processed our expedited passport and mailed that day.

When I called USPassportNow.com to ask for a refund and explain that we been give the wrong information and instructions after calling 3 times to make sure all was correct. They told me they would not be able to process a refund. They said we should have gone home and made another appointment with the post office and falsify our trip itinerary to state we were leaving exactly 2 weeks after our USPS appointment in order to have the documents officially sealed. Net: Our appointment at the USPS was on 7/2. Our August Trip itinerary needed to state we were leaving on 7/16 in order for the USPS to officially seal these documents on 7/2. Our itinerary was dated 8/4, the actual date of our trip. We had no time to wait for two more weeks nor did we want to falsify our itinerary.

We called several times for two refunds since USPassportNow.com did nothing for us. No matter where you pound out on their recording we got to the same person. Who would not help us nor let us speak to a supervisor.

Charges:
06/20/12 06/20/12 USPASSPORTNOW.COM [protected] FL $64.00
06/20/12 06/20/12 USPASSPORTNOW.COM [protected] FL $50.00

These people are not legit and should be put out of business. They are thieves! Taking payment for what... no services provided.

They said if I cancel within 24 hours they would refund me my money but when I called, they said they needed to keep $50.00 for processing fee when I called after the first 5 minutes and then they didn't even give me a refund at all so I lost $130.00! This is a horrible website. I ended up doing the passport at the post-office and got my passport for my daughter in less than a week anyways!

I went to this organization's website for assistance with a passport. I accidentally clicked on the submit button and immeditely e-mailed the organization to cancel my request. I received an e-mailback with a disclaimer at the bottom stating that cancellations could not be processed via e-mail. I proceeded to call the organization. The first time, I received an "all ciruits are busy" message. The second time, I was told I was the 7th customer in line to be serviced and then got hung up on. The third time, I finally got through after a 16 minute hold. Once I got through, the representative told me that I could cancel and receive a partial refund as they were keeping a $50.00 non-refundable fee for processing. I literally e-mailed 1 minute after clicking submit and called immediately. I am not sure what they processed or "reserved" for me in the total of 17 minutes that I was their client. When I asked the manager "Danielle" what her last name was, she stated that she could not give it out due to provacy issues. When I asked the name of the President of the Organization, she stated that she could not give me their name either. I have filed complaints with TRUSTe and will be contacting a lawyer to file a grievance.