Complaint Rating:

Company information:
Blockbuster
Utah
United States
www.Blockbuster.com

I signed up for Blockbuster's online services and was billed a monthly fee. Since I never used the services, I did not give them my new credit card number when it expired in July of 2007. They continued to email me stating that they needed the new card number. I ignored the emails, since I wanted to cancel anyways. Last week my wife noticed that they had continued to charge our expired credit card since July. When I emailed them, they wouldn't even answer my questions about the expired card. It doesn't even look like they are reading my emails, just sending me some stock response that has nothing to do with my complaint. I'm now on my third email and they will still not discuss the expired Visa. I have told them repeatedly that I do not want my money back before the card expired, even though I didn't use their services once. I only want the money they have stolen off an unauthorized card after the expiration date in July. I even contacted Visa to see if they had given them my new card expiration date (they claimed they didn't). Blockbuster won't even address the expiration issue, but keep saying things that have nothing to do with my emails.

And here's the kicker. Even though I canceled my account officially the first time I sent them an email, they charged my expired card for another month afterwards. When I sent another email asking why they hadn't canceled my account, they wouldn't even address the card being charged after my cancellation.

Please beware. I don't want anyone else to have to go through this. I am still hoping to resolve this amicably, but am contacting my bank and if necessary, an attorney. Are there any class action lawsuits against Blockbuster on this issue...