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Norton Complaints - Useless customer services

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Norton
Posted: 2009-01-27 by   DavidS
Useless customer services
Complaint Rating: 100 % with 1 votes
Company information:
Symantec
United Kingdom

Norton's customer service team regularly leave you waiting in the phone queue for an absurd amount of time.

Lately I have been left on hold for 55 minutes and 45 minutes respectively before giving up, with the phone never having been answered.

I finally got an e-mail address to complain to and have not had a reply in more than a month, despite four e-mails.

Norton's anti-virus software seems adequate but their customer service is by far the worst I have encountered at any company. They make it extremely difficult to file complaints and they simply ignore them when they receive them.
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