Complaint Rating:

Company information:
Toys R Us
9251 E. Washington
Indianapolis, Indiana
United States
Phone: 317-897-0320

Toys R Us sold me a used, broken Play Station as a new one. I got home and immediately took it back with the receipt...purchased about 1 hour before. They basically said I did it and would not exchange it or give me any credit. They said it was new and sealed when I left there (how did the know for sure?). Well.....it wasn't new when I opened it. Instead of being concerned with how this happened they put the blame on me and said , "tough luck." They should be concerned that somewhere along the way it was switched. They were very rude and judgemental. They basically accused me of being a criminal rather than the victim. I have spoken with other managers, corporate Toys R Us, Sony and they don't see why they didn't exchange it.....not that anyone offered to help. Sony did say I could send it to them for a new one......which puts the blame on me, wastes more time of mine and will cost me even more money. I am the victimized consumer here!