Complaint Rating:

Company information:
www.thecameraprofessionals.com
New York
United States
www.thecameraprofessionals.com

When an order is placed the craziness begins. Mine was for a $230.00 Canon camera. I was emailed a confirmation and order#. The email requested me to call the 800 number listed on the website, during their business hours, to verify billing info. 2 hrs later, I received another email requesting the CVC number from my credit card. It said to just email it back. I waited until the next day and called them. I was transferred to a VERY RUDE man. There was loud laughing and yelling in the background. The very unprofessional rep asked me for my authorization code. When I questioned him about the yelling and 2 emails, he said,"Look!No one's forcing you to buy anything here." I said that I was feeling very uncomfortable. He said,"Fine.Your order is canceled!" and hung up. I immediately called my credit card company and canceled my card. Within 20 minutes, a rep from ICE.com called to verify a purchase made with my credit card out of CHINA for some silver jewelry to be OVERNIGHT shipped to my home. They thought it odd, THANK GOD! NO I DIDN'T place the order. Someone from thecameraprofessionals.com did! I KNOW this as I haven't used that credit card in over a year and I ONLY used it to purchase this camera! Lucky for me, ICE.com canceled the order. The ICE.com rep called thecameraprofessionals.com herself, as did another rep with ICE.com. They experienced just what I did. She said they kept asking the ICE reps if they played baseball? They also mentioned they were in India and other very strange comments. They hung up on them too. The ICE.com rep looked up this website domain on GODADDY.com and showed me how to do so as well. The domain shows this info: Domain Discreet, ATTN: thecameraprofessionals.com, P.O.Box 278, Yarmouth, NS B5A4B2, Phone: 1-902-7495331, Email: 24fc47f80a1e672801ceb89810f917f1@domaindiscreet.com. Look up other complaints on Alexa.com and Ripoffreport.com! ICE.COM can be reached at 800-539-3580 x 201. They were VERY helpful.