MakeMyTrip
reviews and complaints

I was booking my bus and hotel on the makemytrip website on 5th june 2014. After the transaction I received a message saying that the bus booking was confirmed but not the hotel booking. I called them ASAP to inform them that I wasn’t interested in the trip anymore since there was no hotel booking available. They promised to refund both the bus and hotel costs back to me. They even sent me emails regarding the same but AS ON TODAY, the following day they tell me that they’ll not be able to refund my bus fares.

The booking id is NU2H7031937490897. The email address used at the time of booking is [protected]@yahoo.com. The amount debited from my account is 23882.0

And to add to my woes, I received a call from one of the Makemytrip manager (Sameer or someone) today i.e. 16th June, 2014 who says that I along with my family travelled from Hyd to Goa on the bus tickets that I had requested to be cancelled the very same day the transaction failed. He insisted repeatedly, shamelessly, reiterating that we all used the bus tickets.

I told him I never used the bus service and also contacted both makemytrip and the Paulo travels multiple times to cancel the same prior to my travel. The so called manager from makemytrip maintained a cool head throughout the conversion provoking me to raise my voice once in a while to assertively let him know that I never used the bus services and that he needs to investigate with Paulo travels about why they say what they say.

The guy was referring to some vouchers that I never even received via email from Makemytrip. I am shocked what standards these guys(Makemytrip) degrade to. Instead of refunding my money quietly they are playing Sherlock Homes with me. Shame on these guys.
Please I request everyone to refrain from buying tickets or reserving hotels on their site.

I will like to bring it to the notice of all airlines that Makemytrip.com is manipulating airline ticket prices. I called Makemytrip on three different occasions asking if they could match a certain price on Orbitz or Kayak for tickets from Bangalore to New York. They quoted a much higher price, and as soon as I kept the phone down, presto! the ticket prices had gone up by 5%. I tried this on multiple occasions and each time as soon as I called Makemytrip, a ticket price went up on all other websites.
Ticket manipulation/rigging may not be a crime in India, but is a serious jailable offence in the US. Does anyone on the forum have information on who is the regulator for airline tickets in the US when it comes to a flight originating from India.
I want to present evidence of ticket manipulation.

I am forced to post my compliant here against MakeMyTrip as no response received from 10th Dec 2013 for my refund request.
I see better response here in this site from Make My Trip suprisingly, and no response from compliant web link of MakeMytrip.com. Our booking id IN1309B9S182320 & Compliant lodged Reference ID is [protected] on 15th Dec.2013 and no response till today inspite of escalating to upper levels my self. Today I have escalated to top most Management level. and waiting for response. We had booked dubai city tour as part of package but local agent refused saying this was not booked by make my trip on out behalf. However we had had made full payment with the city tour inlcuded as part of Itinerary. No response our reply on this query since Dec 10th on the same. This apart form the mental agony suffered during coordination with the MMT agents 2 months prior to departure.. Hope someone from MMT responds. Below is the break up actions from my side during past 3 weeks or more.
Waiting for response from makemytrip team since Dec 10th for my query.
Waiting for refund as per query [protected] since Dec 15th 2013.
Waiting for any response from [protected]@makemytrip.com from Dec 20th.
Query [protected] was escalated by myself on Dec 23rd after no response.
Waiting for for response from Customer delight team since Dec 23rd but no response.
Today decided to escalate to next level I guess Management level as per Step 4.

I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC25010390958). They had send me a cab. But taxi driver has driven to railway station, Delhi.
I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that I have to pay full payment including extra miles which cab had driven. He told me that they will be refund that extra money.
I was getting late so I had put that complaint and go to airport. I had paid the full amount to cab driver. I had also said him for invoice but he has refused. Any one from MMT had not contacted me after this. I had made a written complaint and emailed to cab provider/MMT. Now MMT had contacted me but refused to refund my extra money because they are saying we are not cab owner. They are also saying that cab vendor are not in touch. MMT asking me for the bill, which their cab driver had not given to me. I am very puzzled and request you all to not use MMT services. MMT had also suggest me to talk to cab driver for this issue.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

This company cheated us with tall claims of great services when we Rented their Mini van on two occasions. This company and its owners are behaving like local thugs. I have been following up with company from last six months but there is no response.

Called Rajesh Dalal and Geeta Eral on couple of occasions, but they failed to respond, though in beginning they promised that it will be fixed up. Now they are not even taking my phone calls. These guys even hijacked my reviews of their partners on their portal makemytrip.com INDIA.

Sent so many emails to Deep Kalra CEO of this thug company and Rajesh Dalal along with Geeta Eral Chief customer service, but they are least bothered to help their customer. I ruined both my trips.

Both occasions makemytrip's services ruined our trips by harassing and scamming us with extra money making tricks and breaching the contract.( their drivers partners are really illiterate, without proper driving licenses and money greedy) On first mishap Geeta Eral promised in email that she will provide us with compensation of 2 days of complimentary trip with better driver, ( promised to serve better with special care in future) But that was never honored. On her promise Again when we had occasion to go to Agra with our family same kind of problem happened with bad and rogue drivers. These two days complimentary was never honored. Besides paying full payment and undue demands by drivers we made another bad trip.

I am trying to get reply from Deep Kalra, Rajesh Dalal, Geeta Eral, but none of them are showing up, They have cheated me and my family on both occasions with worst service I would have ever seen in my life anywhere in world.

Rajesh Dalal's ph Number. +91.[protected]... They have funny departments like customer Delight, customer service, but they are nothing but bunch of jokers replying with canned messages and closing the complaint. I think Deep Kalra and Rajesh Dalal along with Geeta can think of changing their business without spoiling the image of travel industry of India.

Taxiforsure & makemytrip sucks, unethical business,
Makemytrip has not refunded for breaching of contract and forcing to cutshort our trip,

Beware of taxiforsure, they ruined my trip outstation trip:
1) unprofessional, uncivilized drivers with bogus/fake driving licenses.
2) taxiforsure is using road side travel agencies for fulfilling their orders through makemytrip.com,
3) they do not honor contract and force clients to cut short trip once they realize that they have covered 250 kms in few hours. they rarely honor contract and value their business.
4) mr. phanish is a rude operation manager who doesn't understand the value of business and thinks he is doing great job by supporting criminal type of drivers with bogus /fake driving licenses.
5) makemytrip is faking reviews of their partners.
6) mr phanish promised refund from last two weeks for breach of contract but so far no refund, he doesn't come on phone, doesn't reply by email,
7) taxi forsure drivers charge more on the name of state permit tax with no trasparency, absolute cheating
8) unsafe and risky due to poorly trained drivers from countryside who are often behave like thugs and criminals.
This looks like another typical indian company involved in cheating like thugs, touts on any indian travel business.

Last 24 days no help.

Beware of mr. phanish, makemytrip (who support their business by partnering and faking reviews) and taxiforsure.

They are nothing more than robbers and rarely understand meaning of contract. beware foreigners and nri's do not use taxiforsure and makemytrip for your requirement for taxi or car, as they are unpredictable, cheaters and do not value your safety and security, leave alone comfort or value for money. they try to what makes them earn more money by cheating. your trip is ruined if you use them.

Travel Advisor Maneesha, Supervisor Gautham and Complaint Handling Operator Lokesh Kumar

Arrogant, Hung up the call twice to a customer, not willing to support and answer queries, totally negative attitude.

Complaint was lodged but not acknowledged yet.

FYI.. Got the best service from your competitor

Thanks
Hari

Started with Geetha Sharma, then taken outrageously by Gurjot kaur, then by Ashim Rana and then tortured by Lata Rawat, Suman and again by Geetha Sharma. Geetha Sharma was so rude that she started blaming me for no mistake of mine. Their customer service is very sluggish. This all happened for one simple flight from Chicago to Mumbai. Faded the colors of Indian Customer service. Outrageous and heinous. Genuinely do not book with them... Try Airline's website or local agencies like novatravels. They respond much better and also treat you with respect. We are customer and customers are always right even if we commit mistakes, it is their responsibility to treat us good, they are at our feet, not us. Beware of MAKEMYTRIP. If u want a good experience do not do through Makemytrip.

I saw a group package for Thailand on MakemyTrip portal. I thought to enquire. The travel professional of MakeMyTrip whom I interacted with, she told me only 3 seats left on that particular date. I liked the package, so I trusted her words. She asked me to pay 10K as the advance. On the portal it was written that the package cost was 35700, but she asked for 36700. When I asked her the reason, she wasnt able to answer. I told her if she dont give me the package at the Site offer price, I wont book then. She then send me a payment URL where it was written that I have to pay Rs 34990 only. When I asked her about the amount, she said that is a technical difficulty, I should pay now, later they will change the total amount.

When I insisted to change the amount to 35700, they changed the amount. Then I paid 10000 as advance. As I never used makemytrip before, I asked her to send me the details about the flights etc. She said she would come back to me on the next day. That NEXT DAY never came. I called her number of times on the phone number she gave me. But she never picked up. I contacted customer care. They told me they would ask her to come back to me. But she never responded.

The payment URL they sent to me, nothing about the trip was mentioned there. There were no facility to cancel the trip even.

Then 1 month before the trip date, a man from makemytrip called me and told me, the cost of the tour would be 36700 and they will be altering the amount on my booking. When I asked the reason, he replied that my earlier travel specialist didnt know about the price etc. I found that they already increased the price by 1000 on my booking URL.

After few days, again another man from MakeMytrip sent me a mail where he wrote that my pending amount is Rs 35700, and I paid only rs 1000 as the advance. Just imagine the height of unprofessionalism and mistakes after mistakes. When I had written back to rectify the mistakes, he sent me a mail and called me up. When I asked him how many seats left on that day, he said 10 seats left. Just imagine the lies these representatives tell their customers to book the packages.

Now, I found that Bangkok is having severe flood, I sent them several mails, if they are postponing the trip and whether they can customize my package so that I can go on other date after the flood is over, they didnt even bother to respond on this. They just dont care. Because they have got Rs 10000 for their lies/mistakes. After all you have to work hard to tell lies to others.

I wastes my booking amount (rs 10000). But this has taught me a lesson. I would never ever use makeMyTrip for any reason, . What a fraud company it is.

I saw numerous complaints online regarding this merchant and their dubious tactics of charging foreign transaction fee. I've been assured during a chat sessions that such practices are behind them and no foreign transaction fee will be charged for buying airline tickets using their USA website. I purchased tickets to India for a Nov 2012 to Dec 2012 travel dates. They charged me promptly (but incorrect amount) and today I noticed that there is foreign transaction fee associated with this purchase. I made sure that the purchase went through their USA website and now when I requested a refund I am getting the "Systems Down" explanation from their agents. If your systems are down, please stop doing business. If you aren't ethical in your practices, please stop doing business. If you are going to charge extra (for no apparent reason), please stop doing business. There are numerous other websites which sell airline tickets and their business practices are not this shady. I was surprised at the level of shoddiness of their business experience. I tried to book online because I hate the wait time and the moment I put my contact information into the website, I got a call from one of their agents trying to sell me "better tickets" at more cost. These guys are role models for "bait & switch" tactics and they should be shut down to let other companies (definitely more fair) serve travelers.

Their "online chat" sucks and keeps disconnecting (exactly when the refund request is mentioned) and their customer representatives just hang up your calls when they cannot give you an explanation for any scenario... This is just classic "BAIT & SWITCH" and I will report them...

I will submit complaints to the BBB and other websites which will publish these experiences so that future customers will be well informed of these crooks...
Thanks

I made an online booking for a flight and hotel via makemytrip.com on 12the jun 2012. An amount of INR 7760 was debited from my account via icici bank net banking and the money was payed to BILL JUNCTON PAYMENT Ltd with the transaction ID [protected]. I never received any travel ticket or hotel voucher for my booking inspite of paying the money. I made numerous calls to make my trip. It was sheer wastage of time and money as the call center agents just keep passing my call from dept to dept and finally they cut my call without any reply. They do it like they are trained to do so.Right now I have written mails to which there has been no reply. I think makmy trip is a scam and they arrange to steal money from customers who unsuspectingly book through their website. I need either the travel confirmation or my money should be returned via net banking to my icici account

Booking ID No.: IN1203B06296
Subject of my mails: IN1203B06296-B2C-OFF-Air Domestic
I was under the process of booking a ticket from Guwahati to Delhi on 26th Feb, but due to some connection problem, the transaction got failed from makemytrip's end, whereas my bank deducted the amount. The ticket was *not booked*, and Rs. 4377 was deducted from my account. I had already spoken to their 4-5 service executives, but didnt get any positive response. I mailed them some 10-15 times, and the only reply I got was I will get the refund in next 72hrs. The last mail said they have forwarded it to the payment gateway for reversal of the amount, but its been 10 days, and I haven't got my refund back.
As it is a consumer platform, I request the attention of make my trip officials to please look into the matter at the earliest for my refund.
Regards,
Hasleen

Beware of the foreign transaction fee that makemytrip ticket purchase results in.I used make www.makemytrip.com website in US to find a flight for my parents to travel to US. The website claimed thru banners that agents on phone can give better deals. So, I ended up calling the number on the website. I spoke with an agent and booked the tickets. I payed them using by US credit card. The agent never told be that I am going to be charged a foreign transaction fee. I was charged foreign transaction fee $76.00. When I noticed the fee, I emailed their support with the issue. I attached the bank statement that had the fee. The support person promptly closed the case asking for a screen shot of with the foreign transation fee. I totatly don't understand why screen shot whould be better than a bank statement with transcations. Anyways, I sent them screenshot and bank statement both after that. Since then, I haven't received any communication from them. I don't think, I am getting my money back.

Please beware while buying tickets from Makemytrip, I recently had a very-2 bad experience purchasing tickets from them. I had a death in the family due to which I had to travel from USA to India same day. Agent knew my urgency and lied that there is only one emergency seat left in flight and sold me the ticket for $3550. I booked the ticket,

Clearly with my situation I wasn’t thinking right. I later on found from another travel agent (suggested by my friend) that for the exact same flight there were many more tickets available. That travel agent also checked my booked makemytrip reservation with Airline and found that actual ticket price was $1400 and rest was charged as service fees by the agent. After talking many times with MakeMyTrip, they keep on saying we will refund your money, but have not refund my money so far.

I booked a roundtrip ticket from Orlando, US to Chennai, India through MakeMyTrip for travel on May 17th 2011 for $1425. My onward journey was a three-leg flight of which the first part from Orlando to Newark was delayed for 5 hours making me miss my connecting flight. When I called up MakeMyTrip they asked me to go on to Newark to see if my second flight was also delayed and I did the same. My connecting flight was on time and so I missed it and when I called up MakeMyTrip they said they can book a new flight for me and cancel the old ticket. They asked me to pay for the new ticket and that the old ticket cost will be reimbursed so I ended up paying $1650 ($225 more than the original amount) for the new ticket. To this day, 8 months later, I haven't received a refund for the original ticket. I have contacted MakeMyTrip over 30 times but never given correct information.
Finally on Sept 7th they sent me an email saying that they were going to reimburse me only $898 for the ticket and when I said that was unacceptable, I did not get any more replies from MakeMyTrip. Later I sent three legal notices to MakeMyTrip, US via registered post but did not receive any reply for the same as well.

A $898 refund for a $1425 ticket that I did not use is unacceptable. What is more frustrating is the lack of information or respect of a customer's feelings!

Booking # : US1104B01307

I am Sunil Dube. i was was booking airline ticket from Madras to Mumbai on 31.10.2011 at 7.30 pm. My booking got failed because of sudden drop in seat availability and amount get debited from my account. i was using my Bank of india debit card. In message while booking i got that my money will be refunded in 2 working days. kindly credit the money in my account at the earliest.
Following are reference for expediting the refund process:
1) Make My Trip Booking ID -NF2506212249582.
2) Transaction ID - BDIPG/TR236018412/make my trip( taken from Bank Of India from their system)

request you to expedite the refund at the earliest.

regards,
Sunil Dube

I saw many filing complaints about foreign transaction fee being levied by MakeMyTrip when tickets are booked. A recent experience of mine, I hope, would help many others who come looking for this, as I did. I was never told, while booking the tickets (which I did on Chat), about the FTF. When I saw it, I was shocked. How can a company so popular can do this! I initiated a chat session again - waited for 10 mins - no response. Started another chatted session - waited 9:47 mins - response came that his system hung, so he/she could not respond. Interesting to note that the response came when I said that i will raise the issue in consumer forum! I was then transferred to concerned department, who waited for 2 mins and disconnected, because I was unresponsive! Started another web session. Fortunately that system was not hung. I was again transferred to concerned department, where I was told that "Sometimes when we are charging a credit card, the card gets charged by the Indian merchant and a 3% amount is charged by your bank." And according to them the best part is they will refund the amount if I send them the screenshot which I promptly did. I was assured that the refund will be processed in 6-10 working days. Let us see after 10 days - else will start again! Few said on this forum that if the refund is made, why bother. Point that I want to make is, why do the customer have to check their account for unknown transactions and ask MakeMyTrip for refund. What if someone did not notice - Isn't that a fraud. Why can't that agent state that this might happen - and that we let them know when it happens to process the refund. Why can't you upgrade your services that this 3% does not come into picture! I booked a ticket with yatra.com once before, nothing like this happpened! Why don't you charge US accounts as US merchants given the fact that I logged onto a US website! Is that professionalism? And to top all, your system hung - not one's but for 2 people! Wow!

I have recently used the services of Make My Trip to define a 9 days Rajasthan package for me. After booking and making the 100% payment in advance, I assumed MakeMyTrip will take care of it and I would really enjoy my holiday. However, it was a nightmare and the most horrible experience in my life ever. The quality of hotel they provided me at Jodhpur and Udaypur is absolutely pathetic. Upon arrival, I had to contact makemytrip to change my hotel - but even then, it was no better. After, making all the payment, I had no other option but to stay in these hotels. I felt I was taken for granted and Make My trip exploited me to their best.
An ward of caution to all my holiday/tourist friends: Pl never ever trust Make My Trip. They are there to make your holiday miserable. If you want a detailed and any any specific about this, you may contact me at Subrata.[protected]@gmail.com.

Dear Makemytrip fellows,

I was a Makemytrip fan till about last year. I have booked several trips in the past and got good service for the same.
For some reason this year things changed for the worse ... and i mean it ...
I booked 2 separate trips this year:

Trip 1: Banglore/ Delhi - Agra/ Banglore (MMT Reference ID: IN1103B03261)
This trip was booked for my collegues who after hearing all the good thing about MMT from me, decided to book a leisure
trip with them. The plan was to fly from Bangalore to Delhi and then visit Taj Mahal on Friday. The entire trip was planned
by Mr Himanshu Suthar (who i had worked with in the past). On reaching Delhi on Friday they were told that Taj Mahal is closed
for tourists on Fridays. They ended up booking a hotel in Agra for the over night stay cause they were to leave back for US the day after.
The Hotel in Delhi refused to refund the money for the 2 nights stay that was alerady paid to them via MMT. This was a major goofup by MMT. They were stranded for 2-3 hours at the hotel reception not knowing what to do before a MMT representative got in touch with them. On contacting MMT they acknowledged that it was their mistake but said they could not do anything about it and merely apologized. I was also told later by my collegues that they will continously harrassed by the Taxi Cab guy (booked through MMT) to pay him more money. One of the female collegue who had to be dropped at the Delhi airport at 12:00 AM to catch her flight back to US was taken to a secluded gas station and asked for more money, which was really scary. With so many people from my company visiting India, has things gone well, MMT could have earned a lot of business, but i guess they are happier saving petty money by cheating customers.

Trip 2: European Dream
Departure Date: 06/28/2011
Customer Name: Himanshu Sawhney
Unfortunately i do not have the booking id for this one.
Before my above expereince with MMT, i booked a vacation package to Europe for me and my wife named "Eurpoean Dream". We booked our own air tickets and paid an initial booking amount of INR 30, 000 for the same. I wasnt really sure if i will be able to make it for the trip due to visa limitations but was convinced by the MMT agent to give into it since they were running some special that would expire soon. I was also verbally assured that incase of any cancellations it might be difficult to refund the amount but it can definitely be adjusted for any trip at a later date with MMT. Unfortunately due to some problems with the Visa/ last minute travel changes we were forced to backout from the trip. We immediately contacted MMT (~1.5 months before the planned departure date) and told them about our situation, unfortunately they said they could do nothing about it and that we should forget the INR 30, 000 we paid for the booking. We tried escalating the issue through several people in MMT (Also contacted the HO in Gurgaon). We were assured that this would be looked into, but after repeated calls, there was no response. Finally the agent who booked the ticked said we could only refund INR 5000 (Not sure which mathematical model he used to derive the magic number). We were very flexible and did not want the refund, but just that we could use the money to book another trip via MMT (But even that seems to be unreasonable for MMT). Its a pain to see your hard earned money go down the drain due to someone elses fault.
Please be very careful in booking your trip (especially those abroad) via MMT as they might sound cheap with all the fancy deals they falunt on their website, but in the end you really get what you pay for ... Really poor customer service/ satisfaction ...

MMT could have got a lot of business from us ... but i guess they are happier being penny wise and pound foolish .. good for them ...