Complaint Rating:

Company information:
USA Baby
United States
www.usababy.com

We purchased Berg crib from USA baby in 11/06.

Our daughter was born in started sleeping in it in May 07. She slept in the crib for 7 months as a newborn. The crib is a convertible crib with a front gate that comes up and down. The gate broke one day from use and it falls/gets stuck and can come undone. We tried to repair it and it seems that the wood or pieces are warped. I called USA baby in Dec 07 to repair it as we have in hand a 15 year warranty that says they will repair or replace parts. They referred me to the Sales rep who has not been returning our calls/calling with little answers for last 4 months, basically told us we're out of luck as Berg quit making wood cribs. I called USA baby and asked for someone to repair crib or replace it as it's a child safety issue. Our daughter has been sleeping in a pack and play and needs to have a crib. Our concern, is that the front gate is a safety issue and could come down if she pulls on it as she is now a toddler and can stand up in her crib. USA baby refused to fix it as they said they didn't have parts to fix it and refuse to replace it since the crib was discontinued. The warranty we have says nothing about the warranty being void if crib is discontinued and I'm sure this happens a lot as new models come out all of the time. So, basically we're left w/ a broken crib-out $500 and no where to turn.