logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (1 hr 3 mins ago)
RAY GOLDBERG
Tire Recycling Plants
2. (1 hr 3 mins ago)
RAY GOLDBERG
Fraudulent sales
3. (1 hr 3 mins ago)
RAY GOLDBERG
RECYCLING PLANET
4. (1 hr 4 mins ago)
Munnik Basson Dagama Inc
identity account
5. (1 hr 7 mins ago)
Leor Skin Care
They started to steal from us

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

US Postal Service, jefferson 29718, South Carolina Complaints & Reviews - mail not delivered on time

US Postal Service Contacts & Informations

US Postal Service

Posted:    william & sandra wilkinson

mail not delivered on time

Complaint Rating:  50 % with 2 votes
Contact information:
main st
jefferson 29718, South Carolina
United States
paid $17.00 to have an EXPRESS MAIL, time sensitve letter delivered before 3pm on 5/5/09. recieved in
my mail box a card stating that i was not home. i was home all day painting the interior of my home.
no one came up the driveway or to my door. i have a dog and would have known if anyone had come.
the postal service is refusing to give me a refund which they stated they would had the letter not been
delivered on time. who can i contact with this problem besides the postal service?
Comments United States Movement & Delivery
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 15th of May, 2009 by   C. Olechowski 0 Votes
In April, I had an experience similar to the Wilkinsons'. On April 10, I mailed a box to my son in Tampa, Florida, from the post office in Amsterdam, New York. I paid $46.95 to send the 6 lb., 7 oz. package Express Mail; delivery was "guaranteed" by noon the next day, Saturday, and, if not then, then on Sunday, which was Easter Sunday. Since he'd been told to expect the package Saturday morning, my son was home all day, watching for the delivery. No mail carrier showed up until 3 p.m. -- the time of his normal mail delivery -- and then he found a notice dumped in the box, along with his other mail, claiming that delivery of the package had been "attempted" at 11:15 that morning. There was no delivery made Easter Sunday, either, as promised at the Amsterdam post office. Instead, my son had to go pick the package up at his local post office Monday, April 13.

I E-mailed a complaint to the U.S. Postal Service that same day and, after pointing out that nearly $47 was an awful lot to pay for such poor service, I requested a refund. The customer service representative who responded to my message instructed me to fill out Form 3533 and return it to my post office in Amsterdam, along with the copy of the label from the package. My daughter took the documentation to the post office last Saturday (May 9), and was told by a "supervisor" that the postmaster would have to determine whether or not a refund is due -- because the Tampa post office insists that delivery was "attempted" the morning of April 11. Never mind that the mailman would actually have had to go to the door and knock or ring the bell to get my son's signature on a delivery confirmation, which I had also requested (and which has never been returned to me). So the post office in Tampa is now claiming that the package was "delivered" April 13. Is that delivery -- and Express delivery, yet -- to have to go to the post office and pick up a package that was "guaranteed" for delivery by a specific time?

According to the "supervisor" my daughter spoke with last Saturday, the Amsterdam postmaster would call me the morning of Monday, May 11. No call came that day -- or the next. So I phoned Tuesday afternoon and was told I could speak to a "supervisor" -- because the postmaster wasn't in. I left a message, and there was no return call Tuesday or Wednesday. Thursday, May 14, I left another message for the postmaster, who was again "not in." When I received no return call, I decided to visit the post office this morning (May 15). I'd been assured that the postmaster would be in at 7 a.m.

My daughter and I went to see the postmaster at 9:30 this morning. Again, we saw only a "supervisor, " who informed us that he could not authorize a refund -- because the Tampa post office had claimed that delivery was "attempted" the morning of April 11. He added that we'd have to work through the Tampa post office -- which my son had tried to do. He told the clerk at the time he picked up the package April 13 about the poor "Express Mail" service we'd received -- and she shrugged her shoulders and walked away from him. When I pointed this out to the Amsterdam "supervisor, " he told me my son would have to talk with a "supervisor" at the Tampa post office.

A couple of questions:

Since when is "pickup" the same as "delivery"?

Why does the post office treat its customers as if they're lying when they give an honest and accurate accounting of what actually transpired when they paid for "Express Delivery" but got shoddy service instead?

And why do we need postmasters when they lock themselves behind closed doors at the post office and allow their "supervisor" underlings to handle complaints? The post office is losing customers every day to online bill-paying and E-mail, as well as to Federal Express and UPS. Why, then, do postal employees insult post office customers by insinuating that they're not telling the truth when they make complaints? I'm not in the post office every day requesting a refund. In fact. this is the first time I have EVER asked for a refund from the post office.

I know I'm not going to get anywhere with my complaint. The postmaster is clearly too busy to concern herself with my little problem, and my son's complaint to his local post office in Tampa won't be resolved, either. But I wanted to share this account as a cautionary tale to other post office customers who may think that, by sending parcels and letters by "Express Mail, " or requesting delivery confirmation, they're getting better service. They're not.

Use UPS or FedEx instead. And rather than send birthday and Christmas greetings, letters, and so on through the post office, use E-mail.


C. Olechowski
Amsterdam, NY 12010
 3rd of Feb, 2011 by   cleasterwood 0 Votes
No wonder the postal service is loosing business. Can you believe it takes more than 30 days for an envelope to come from Miami, FL to Hollywood, FL- a trip that's no longer than 30 miles? I own a small business & the postal service is slowly, but surely putting me out of business by not delivering checks within a reasonable amount of time. Some checks don't even show up & I have to constantly have checks reissued to the postal service's incompetence. It's ridiculous that they are raising rates & cutting services when then can't even deliver mail properly. I'm waiting on a check that was put in the mail on 1-21 and it is now 2-2 and still no check. I even got one check coming from Miami that was mailed on Sept 21 but arrived on Dec 15. Too late for me to cash & had to have it reissued. I'm seriously considering telling them to shove their PO box where the sun don't shine.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

How to Get a Free FICO Credit Score

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?