US Cellular has what's called the belief plan. It is centered on the belief that their customers are stupid.
I had a US Cellular wireless internet plan that allowed 5 GB of data exchange a month at a flat rate. Overages were set at a certain amount per MB used over this plan. I check usage religiously on my computer to make sure I never go over, and, in the five months I had the plan, never really came close.
The bill for January comes in and it shows overages to the tune of $200. I immediatly call them to dispute the claim. This is a story about the series of lies and misinformation various employees told me.
The first person I speak to tells me that the usage information I get from the 'Connection Status' screen offered in the software that comes with the equipment is inaccurate and shouldn't be counted on. So I ask her to tell me what my usage is for the current billing cycle and also for the billing cycle before the one being disputed. Both values are within 3% of what my "inaccurate" connection status screen showed. That lie didn't work, so they put me on hold and send me on to the next guy.
The next guy also tells me the connection status screen is inaccurate, but he has a different reason. He tells me that it is because that screen is only showing me total data received. I clarify this by asking him if he means that it does not show total data sent and total data exchanged. He says yes that is what he meant, so I proceed to tell him the screen shows three rows of usage. One that says total data sent, one that says total data received and finally one that says total data exchanged. His response, incredibly, is something along the lines of "Hey that's just what this other guy told me." Good to know the poor business ethics is pervasive over there at US Cellular.
The last person sticks with the inaccurate connection status screen, but also has a different strategy. She tells me that I must have unplugged the equipment from my computer because when one does that, it resets all the usage rates back to zero. Well, I've never unplugged the thing, but I asked her to hold on while I unplug it and restart my computer. What a surprise. The connection status screen didn't reset to zero kike she said it would. The number was the exact same as it was before I unplugged it.
When I disputed the bill, they call back five days later to tell me that their "thorough" review shows that their information is correct and that I owe them the $200. Uh huh. I don't know why they don't do that to everyone if there is no way one can honestly dispute the claim.
US Cellular, like any wireless provider, doesn't really care about their customers. They make so much money they could care less about any of us. We're all going to have to accept that, but what I can't accept are the outright lies these people tell you in their belief that you are completely stupid. I'll pay the broken contract fee to these criminals, but they won't get the $200. And neither I, nor my wife, nor my eight children will ever spend a dime with this corrupt company again.