US Bank reviews & complaints 831
Keywords
account money customer service bank address phone number problem help information payment transaction email receipt branch cash conversation fee institution overdraft fees weeksNewest US Bank reviews & complaints
us bank investments
Before considering us bancorp (us bank) for investments, watch out for exorbitant fees. since I have a checking and savings account with us bancorp (us bank), I decided in october 2009 to take out a roth ira with us bank investments.in october 2010, I found out there was a $40 annual fee for the ira account. I also have an ira with vanguard and their $20 annual fee is waived if one goes paperless. there is no such option with us bank investments. upon transferring my roth ira from us bank to vanguard, I just found out us bank charges a $75 transfer fee. within one month I was charged $115 in fees by us bank for an investment I lost more money on than any interest gained.in my opinion, us bank investments is one of the better examples these days of a “rip off”.
VonBrumm
Vanguard doesn't on any amount charge an anual fee. Unfortunately, incompetent losers like you have nothing better to do than surf, comment, and profess to the Joker on the internet.
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card and customer service
So, I have a credit card from US Bank, and I log in to make a minimum payment and see that my credit card balance is paid in full and my savings account balance is in negative. Still, trusting US bank customer service will help in correcting this system error that I had no clue of, customer service representatives were rude sarcastic and too cocky. I was shocked to be treated in such a way. I insisted to speak with their manager but wasn't transferred after 30 min of holding some guy named "Kent" came on line, I took his employee ID:[protected] .. he said he is the manager there. I explained him everything he was in hurry to get rid of my call and said he will take the necessary actions and will post on my account that this web error and wasn't from my side to get overdraft charges refunded. Now after spending so much time on the call I go to my bank and the manager at the savings bank says that there are no remarks about anything on the account. This process was repeated twice and all I have got is being pushed from one department to another. Don't trust US bank at all.. they do not care about you.. all they mean is money ... they have no respect for their customers..
The complaint has been investigated and resolved to the customer’s satisfaction.
I am confuSed how a credit card payment made your savings account negative. No wonder they wanted to get rid of your call. You are insane.Also, you dont get overdraft fees on a savings, therefore, there was nothing to reverse.
irregular activity
On July 29, 2010 I went to the ATM machine at US Bank in Greenfield to deposit $200 in cash. I fed my debit card in then keyed the amount to be deposited. I fed in the first $100 bill and then the machine stopped and asked me if I wanted to make another transaction. I had already keyed in the amount of $200. So in order to process the next $100 bill I keyed in $100 again. Then the machine recognized it as being $300 that I had deposited. The bank was closed so I called the bank the next day and explained the situation and they said no problem it would be taken care of. Shortly after that I received a letter postmarked August 6, 2010 saying US Bank is closing our account for irregular activity. Then I recieved a letter from ChexSystems saying I was in ChexSystems. I have tried over and over to explain the situation to many people at the bank. I have asked for the Branch mgr. and was turned over to the customer service mgr. who in turn turned me over to a personal banker. I have tried to get in contact with the President of US bank and can't seem to get anywhere with that. I have tried to open accounts with other banks but because US Bank put my husbank & I in ChexSystems we are unable to open an account with any bank. This incident was an honest mistake. I didn't know you couldn't feed cash into the ATM machine at US Bank, you can at Wells Fargo. Since my husband works out of state this has put a major burden on both of us emotionally and physically. I am a diabetic 44 years now and have had a kidney transplant and triple by-pass with two stents afterwards. My vision is poor and driving at night after work to acquire these money orders and try to read them has been quite difficult. I am unable to order my prescriptions on-line since I no longer have use of a debit card and cashing money orders mailed to me from my husband is like being treated as a 2nd class citizen. They want 2 forms of ID and if you only have a driver's license that won't work. We have been treated unfairly and this is unbelievable for us. We are both in our mid to late 50's and have never experience such abuse. Can you please help us?
The complaint has been investigated and resolved to the customer’s satisfaction.
sorry u r sick, but that doesnt explain where you thought you could just feed money into any atm machine bill by bill. Idiot. You are not worthy of using an atm machine.
freezing & closing w/no communication
Usbank froze my account with intention to close it without communication with me. I was completely unaware.
A check from a third party was deposited by me and not honored by the other bank. Usbank charged a fee for the returned check and charged overdraft fees for checks written against that money although we were well past the "hold" time.
My complaint is about freezing my account, not allowing electronic deposits to be completed and not honoring payments made for basic living expenses without any communication with me. I did not know any of this until I called looking for my electronic deposits. Then I was informed of the action they planned and that I would have to wait 2 more days for my funds. There is no excuse.
The claim the bank makes is that fraud is involved with the returned check I deposited. No explanation has been made as to how the bank came to this conclusion and is making its own customer responsible.
I had to call those to whom payment with a check or electronic payment was made and explain the entire situation.
dont you know that those checks from ed mcmahon and the publishers clearing house are fake?
vehicle lease-end charges
Us bank lease-end fraudulent fees for "excess wear and tear."
I leased a vehicle through a local volvo dealership, which set up the financing through us bank. I made all payments on time for four years without incidence, but ran into a problem at lease end concerning us bank's unilateral determination of "excess wear and tear" to the vehicle. Simply put, us bank asserts that it alone (through its inspector) determines what constitutes "excess wear and tear" and that the lessee cannot challenge that assessment. The lease language defines "excess wear and tear" as any scratch, ding, windshield nick, etc., suggesting that any mark on the vehicle after four years of use is “excess” and not ordinary. The lease also fails to point out that us bank interprets the lease to give itself the unilateral power to determine when such exists and how much they can charge for repairs.in my case, us bank sent out an inspector (datascan), who documented every minuscule scratch or ding, categorized some as "normal" and others as "excess" and applied a cost to those in the "excess" category. When I lodged my objection to the assessment, us bank advised that the lease did not allow me to object and demanded payment or have my credit damaged. I refused to comply and they did, in fact, turn it over to collections and reported to the credit agencies that I failed to make payments on the lease. My credit has this been damaged and I am being pursued by their credit department.
I meticulously documented the condition of my vehicle before turn-in and requested an inspection by the local dealer who accepted the vehicle at lease-end. I provided both the complete documentation and the name of the individual from the dealer who performed the inspection (he determined no "excess wear and tear" to be present) to us bank, but they ignored both. On the former, they advised that they would stand on the documentation of their inspector (all photos taken within one inch of the vehicle surface, no scratches larger than ¼”) rather than consider the complete and accurate documentation that I provided. On the dealer inspection, they advised that they had no obligation to discuss the assessment with the dealer and, in fact, cited to a clause in the lease that specifically denied the admissibility of any outside inspector’s opinion — apparently, even that of their own dealer client accepting the vehicle on their behalf.in short, us bank has set up a situation that is patently unfair that offers no recourse to the lessee other than litigation.in essence, they have said if I don’t like it, it’s just too bad.
As I felt the problem stemmed from unfair practices on the part of us bank, I lodged a complaint with the arizona attorney general's office, which simply forwarded my complaint to us bank and requested a response. Us bank, in turn, responded by saying that I refused to pay for repairs to “excess wear and tear, ” but ignored the fundamental issue of fairness and failed to advise that I was denied any opportunity to object to their unilateral assessment. Unfortunately, the attorney general's office declined to take up the matter on my behalf and advised that I seek counsel.
As the issue is one that is universal to anyone who leases from us bank, I feel that it would be best to pursue action against us bank as part of a class, rather than as an individual.in a quick research on the web, I found numerous complaints from others who have had the exact same problem with us bank at vehicle lease-end (google “us bank vehicle lease dispute” or similar query). I have leased numerous vehicles prior to this one and have never had a problem with any other lessor.in my opinion, us bank is using the power of their position and their ability to damage one’s credit to bully borrowers into making substantial additional lease-end payments. There is no question that this is a widespread practice that is fraudulent, unfair, and nets us bank many millions of dollars each year in undue profits. While I first and foremost want the matter over, I would like to see us bank held accountable for their actions. Many others have been forced to pay or be harassed. I want to put a stop to it.
If there are any attorneys who would like to learn more about the issue in order to consider taking up the matter, or if others reading this have had a similar experience with us bank, please contact me at [protected]@mac.com. As an individual, we are limited in our actions against a banking behemoth; together, we can stand strong and bring accountability and fairness to past and future lessees who find themselves in the unfortunate position of having signed a vehicle lease with us bank.
I will never do business with US Bank again. I had the same problem that so many others have had. I leased a GMC Acadia through US Bank. There were some minor scratches here and there. Nothing that could not have been buffed out. The final bill arrived...$1626. I called to dispute the charges. I spoke to a nice young man and was able to knock about $600 off because the inspection report did not include photos of the "dents" that were listed on the report. In my past experience with leases (between my wife and me, 10 vehicles over the past 15 years) I have never paid more than $90 and that was for "uneven" wear on the tires. I had a Chrysler lease through Ally Bank and turned it in with an good sized dent on one of the quarter panels. I knew I would be charged and was prepared to bite the bullet and pay for the damages. They charged me $45.00 for labor! Obviously they were just going to pull the dent out. The inspector sensed that I was surprised at how low the charge was and told me they just want the car repaired and do not look to profit from excess wear and tear.Never ever ever will I do business with US Bank again.
I had Excess wear and tear insurance ( 650 dollars) that the dealer suggested I get. It payed 150 dollars and rest of the charges are not included.
A tire warning light ( they didnt inspect the car for 2 weeks )and it sat in sub zero temperatures costs 250 dollars ( fill it with air. it was LOW MILES)
i sent the car in 5000, below my limit. It was prisctine.
My question. US BANK closed the account on my credit reports saying paid. However 2 months later i get the bills ( because they sent to an old address) Meanwhile I get my statements ok for 3 years.
If they cleared my credit report can they still come after me for this bs Tire AIR charge.
I leased a GMC Acadia that I recently turned in. I received a bill from US Bank for "Excess Wear and Tear" for $1, 521.29. The "excess wear and tear" is the worn out tires and some scratches on the wheel. Took good care of the car and turned it in below the mileage yet they still charged me $1, 521.29 . In addition the GMC dealer informed my that the car is not re-sold at the dealer and is sent for auction. The car is sent to auction so US Bank is just trying to screw customers for more $$$ Never again will a lease or buy a GMC or US Bank.
The writer above is correct and I will not buy another Volvo financed by US Bank. US Bank is taking advantage. They have defined excess wear and tear to exclude "normal". Virtually everything is excess wear and tear. They hide behind their own "guidelines" that ridiculously in their favor and aren't transparent. The charges are determined by sending out a third party inspector (datascan) with these guidelines. So for a 48K car, the inspector documented a mismatch tire and minor scratches which amounted to $638.00. OK I didn't read the fine print on the tire but the scratches were crazy. What really hurts is how honest I was in taking good care or the car only to feel hosed with no recourse. I will never do business again with US Bank.
Merc1Reaper
works for US bank
leased a car for 36 months from US Bank. No issues, no problems. Perhaps you had other issues?
You could have had the car reinpected after any issues were resolved as US Bank will do this at no charge to you. Or you could have traded the vehicle in and purchased / leased another and then you would have had ZERO charges, period. Used Volvo are doing well over residual value and have been for some time now at auction. I am sure your dealer knows this. so unless your car was a "roach" with high miles, you couild have made money. My guess is you beat the crap out of it and then were shocked when you were called to account.
awful service
after opening a checking and savings account to secure a trust fund account wire deposit in the amount of $250, ooo per account i was treated with nothing but disrespect & with the rudest bank staff you could fathom . my account is currently in the red due to the errors of your banking staff including the branch manager! my position at this time is to contact my private attny as well as to keep my account the way it stands until such time as it is corrected by the branch by removing the inappropriate penalty fees on my account by fault of the bank as well as repremands to your brannch manager as well as the staff ! only then will i revisit doing business with u.s bank and absolutely no time before !
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off on lease termination repair costs
U.S. Bank is definitely ripping off the lease holders. They claimed my windshield had to be repaired or they would charge me for a new windshield. I took the car to the best auto glass shop in town as well as the Nissan dealer. Both could not find any damage and said there was no damage or need to repair or replace it. Nissan forced me to buy a new windshield. They also said it has chips in the paint on the front of the car - is this not "normal wear and tear?). The dealer said they had never seen such a picky leasing company in all their years. I spent about $300 to fix that "excess wear and tear." A good lawyer should initiate a class action lawsuit against U. S. Bank as I'm sure there would be a lot of people with excellent evidence of unjustified charges.
Better check out your lease contract as there is most likely a "non-class action" note in the small letters at the end the contract.
fraudulent check
I received in the mail today a letter stating that I won a lottery for $65, 000 US dollars and enclosed was a check for $3, 985.00 which I am asked to called a Mr. Bryan Scott at the above number to verify my information and to tell me where to send $2, 850 from the check to pay for taxes on my winnings. I am angry and discussed with these people. On last Friday, September 10, I received a similar letter and check for $4, 800 and the winnings I am suppose to receive by carrier in the amount of $450, 000. I am glad that I do pray and seek God in all matters of my life and sense that something was not right. I research on the internet on this morning and discovered that these scammers are using real company's name and bank names with routing numbers and looking authentic. How can we stop them? I want to put them under the jail and let them rot for what they are doing to people.
The complaint has been investigated and resolved to the customer’s satisfaction.
safety deposit box "policy"
I had opened a small savings account to secure a more favorable price for safety deposit box rental. Probably should mention that I also had a checking account at this bank for approximately 30 years. Great bank when it was local but after a mind numbing rush of name changes it had devolved to US Bank. And, it was right around that time that the turnover of bank employees started to see a significant increase. And, today, it's probably not at light speed but it seems to be getting closer ... Not without reason I'm sure!
So, I finally figured that it was finally time to deal with a truly local bank. Did so, set up a savings account, got a lock box (considerably lower rate) and transferred my savings to the new bank. MINUS, however, the $55 box rental that was deducted from my account LESS THAN 24 hours before canceling the account. Upon asking about a refund I found there to be no one in the bank that could make a $55 decision. Got a call about two hours later and was told "It's not our policy" to make a refund and there was nothing that could be done about it.
Bottom line? I got down on my knees and gave thanks that I don't have to work for a company like that!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a Safety deposit box with Downey Savings ..It was free, I thought my wife closed but I was wrong.. They said it would cost 175.00 to drill the box . But now I found one of the keys... my name is Larry R. Fink.In deal at the Sun City Bank . I will go to the bank this friday to close the it..
dishonest
Never have I seen such poor customer service and mismanagement! USBank, unfortunately, holds the lease to some restaurant equipment we leased a few years ago.
This past spring, my husband and I decided to pay off the lease and be rid of this shady company. It is now September, and because they have so grossly underserved us and mismanaged our account, we are STILL trying to get them out of our lives!
At various times, they have refused to give us information about our account, refused to show where Property & Sales Taxes have been paid, refused to even communicate with me.
From what I have been able to glean, they have:
(1) Used the wrong address for our business.
(2) Overcharged us for Property Taxes.
(3) Refused to send statements to our accountant for the property taxes we paid!
(4) GROSSLY overcharged us for Sales Taxes.
(5) No concept of what TAX-EXEMPT means.
(6) Sent Property & Sales taxes to the WRONG CITY & COUNTY!
(7) Told me they would "only speak to my attorney."
Gee. I thought I was the one who would decide when to enlist an attorney. What's so horrible about transparency? uh. Unless you have something to hide?
One would think that if you are in the leasing business to small businesses, you would be knowledgeable about what equipment is tax-exempt and what equipment is taxable to the business. Oh. And you would know the difference between being tax-exempt and paying sales tax on sold goods.
If it's not too late, avoid them at all costs.
US Bank - fraud department, customer service (corporate), customer service (branch)
Someone attempted to withdraw funds from my usbank checking account over three months ago. I have contacted the branch manager at the gilbert location, the fraud department, the branch manager's boss, the branch manager's boss' boss... And I am still unable to withdraw money from my account, nor am I able to cash a check! In the first 2 weeks, as I wa...
Read full review of US Bank and 8 commentsrefusal to work with customer regarding credit card payments
I have been going thru a difficult time since losing my roommate and have been trying to get US Bank to work with me for a couple of months to lower my credit card payment from $225.00 t $175.00. They refuse and won't even let me speak with a manager. They will not give me a manager's name or telephone number. I have paid (on time) on this account for approximately 25 years. I could have declared bankruptcy and not paid the debt at all but have refused to do that. I am sure they want me to be late on my payments so they can increase my interest rate. The CEO states that "Throughout its history, U.S. Bancorp has operated with a tradition of uncompromising honesty and integrity." That is difficult for me to believe.
The complaint has been investigated and resolved to the customer’s satisfaction.
problems
I have tried unsuccessfully since July 23, 2010 to resolve a very simple matter to obtain a lien release from US Bank, corporate office in Wisconsin.
When Other financial institutions share their disdain with working with this bank and after reading numerous customer complaints about the customer service and loan departments, I am not surprised that I had the experience I had.
It seems that many people don't know how to escalate their problem to the upper management of US bank.
I would like to share this information that is public knowledge for those frustrated by the lack of common courtesy and integrity that seems pervasive in these departments when asked "who is the president of the bank and how can he be reached." There is one obvious solution. Take our business elsewhere.
customer service
US Bank incorrectly charged me with $112.50 in overdraft charges. I call the customer service line for assistance. The Rep. did see the charges were incorrectly charged to my account. I asked the Rep to remove the charges from my account. The Rep informed me she was unable to remove the charges and I would have to go back to the bank where I opened the account. I informed her I no longed lived near the branch and was there any other way to resolve the issue. The Rep told me the only way I could resolve the issue was to go to the branch. I got the issue resolved after having to make a 115 mile round trip drive to the branch where I originally opened the account. THANKS US BANK FOR MAKING ME DRIVE 115 MILES FOR YOUR MISTAKE! CAN I CHARGE US BANK FOR MY GAS AND TIME.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was going to make a payment on a reseve line account that I had put in pay down status. When call the bank they give me the run around...remember I am trying to make a payment not them collecting. Then after about 10 different people and 45 min on the phone. I am frustrated but I am not yelling just frustrated. So I am short and to the point with this lady "I need the number so I can make a payment and I also mention not want to conversate with her" I guessed that pissed her off so she was like my name is... not lady and she told me to stop yelling(in which I wasn't) so she says she is connecting me to this number but she sends me to the main number (I think intentionally sending me to the wrong place). SO then I call back completely pissed off not careing about making a payment but just wanting to complain about the ... to her supervisor. SO Then I get this guy and he take all my infomation even though all I want is to talk to the supervisor. After about 10 min of wasting my time the man is like well different poeple have different styles of handling customers (someone sent me to the recover unit of us bank where collector are in which I dont have a collection) Then he tells me I wasting my time complaining because they wont do nothing I told him just to let me find out my self then he gets rude and says while I'm at it I can complain about him too. Jerk I am going some other bank soon. dont back with them
Pick up a phone next time jerk.
charged an enormous prepayment fee
We took out a mortgage loan on a rental property of ours. Actually we had several with US Bank. When we decided to sell some of our properties, we went to the closing and found the bank had assessed a $13, 304 prepayment penalty on a loan of $123, 000. Now we also sold another property the same week that still held a mortgage of $73, 000 and the prepayment penalty of that loan was $250. The loans for both those properties were opened on the exact same day and sold a week apart. We were appalled that there could be such an enormous difference. I talked with the US Treasury and several bank executives, but with no luck. Warning to anyone dealing with US Bank, be sure there are no prepayment penalties.
I did a loan in 2006 and the balance when I sold the property was $600, 000 and they charged me $90, 000 for prepay penalty.
They are the worsen.
fraudlend deduction of cporporate dues from personal account
I was employed by a start up LLC as an office assistant. I have not worked for that company for a while. But since I was the one that dealt with the bank they are punishing me for the delinquency of the previous employer. US Bank credit card department is fraudulently claimed that I have authorized them for such deduction, when I refuted their claim they changed their tune and now they are saying they are legally allowed to get money from my account for my previous employer's past dues.
I thought the LLC's are made for protecting people from personal liability. I did not even have any share in that company and and only handled their accounts, unfortunately I have bank account with US Bank and they are taking illegal advantage of this fact.
I need some advice, do you think I can file a police report for fraud, because they are dong it without my authorization and any court action.
frivolous overdraft fees
I signed up for the program they were offering that automatically transferred $25 from Checking to savings each month. After realizing that they hold checks for way too long and going out of town for 10 days and getting hit with hundreds of dollars of overdraft fees, I decided to take my business to Chase. I kept my US Bank account open however, and left $15 in checking. July 1st came along and US Bank took it upon themselves to continue the savings transfer program even though I didn't have $25 in my checking account. They overdrafted my checking account and transferred $25 into my savings account. They then charged me a $25 negative balance fee. The kicker is that the month before they apparently did something different with the transfer and my savings account ended up being -$25, so the $25 that they transferred over just went to pay the negative balance that they created the month before. US BANK IS DETERMINED TO STEAL THE MONEY OUT OF YOUR ACCOUNT AS FAST AS THEY CAN! Read all the other posts that say the very same thing. When you question them on the wisdom of overdrawing a checking account just to transfer money to savings, they reply with a smug letter explaining how hard they work to meet stringent quality standards and exceed customer expectations. Horrible company...even by banking standards.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow I'm glad I closed my account a long time ago, ever since I did I've heard nothing but bad since. I closed mine just to consolidate accounts.
unwarranted nsf fees
I made an ATM deposit and withdrawal at 11:45pm on the 28th, but says posting on 29th of June, . Before I left, I looked online and saw that transactions that I had made on the 26th but posting on the 28th had cleared, nothing pending and still had money in bank. The next day, there were 3 overdraft fees and question marks beside the previous transactions. There was nothing negative until after the NSF's. The following day two more NSF fees. I went to branch and although the employee agreed with me, the manager said that she would not reverse them and stated that they affected the other transactions even though I had enough money to cover them. States that they held $50 of my deposit until following day. I was told that a deposit made in ATM was not posted until next day and also told that the deposit for $150 only gave me access to $100 until it posted. Seems like the computer had it right but the employees made it logical for the NSF's. How can a transaction that happened a day after everything posted affect the account when it wasn't negative? I could understand the last two but nothing before that. I'm an Inventory Controller and numbers person, there is no logical explanation for what I am looking at and have also printed for proof. They have taken $187.50 out, making me short on my rent. I have been a customer of US Bank for 7 years and have caught them in so many errors that I watch my account daily. This is bad business to say the least! I also called their 1-800 USBANKS number today and was treated rudely and told that there was no way that I could dispute this action. Are they right or can you help me?
two unrelated experiences in recent weeks show the bank has no problem exploiting their customers for fees
US Bank SUCKS! Two unrelated experiences in recent weeks show the bank has no problem exploiting their customers for fees. The latest one involves my daughter where a US Bank teller deposited funds into the wrong account (we specifically asked for money to go into the account tied to her debit card). We informed our daughter of the deposit we made and, based on that information, she subsequently used her debit card which over drew the account. I consider US Bank’s actions particularly egregious in two areas. First, the bank refuses to accept any responsibility for the teller’s error. Second, the bank allowed repeated debit card use for several consecutive (seven) days, rather than declining the transactions. The entire time the account had a negative balance, made all that much worse by exaggerated overdraft and negative balance fees. After some investigation, this appears to be common practice for branches on or near college campuses (my daughter is a student at SDSU). I consider these actions to be unethical and borderline criminal. I will never conduct any type of business with US Bank again and will take every opportunity to share my displeasure regarding US Bank to anybody who will listen.
First...if the teller put it in the incorrect account, you should contact the manager at the branch. If you did and did not get anywhere call the 24 hr customer service. If the banker is unwilling to help get a manager with the call center involved.
Yes, proving which account it should go in can be difficult, but did you write the account number on the receipt? If so, they have copies that can prove what account it should go in, which will prove they put it in the incorrect account and get all fees reversed.
I recently opened a business account with U.S. Bank and acquired a merchant account through them as well. They mislead me as to how the merchant account worked and when a customer requested a reversal the bank locked my accounts without notification, they won't return my calls and are currently holding $13, 000 dollars over a $500 reversal of which I have written authorization for. Now I have checks bouncing and the person responsible for the account being blocked won't return calls. U.S. Bank blows...DO NOT DO BUSINESS WITH THEM!
First off, after making a deposit in any account you should check to see that the money has been made available for withdrawal from the account it was placed in.
Secondly, I do agree the bank should reverse the charges since a bank debit card was used, there should have been no approval of the transactions.
Third, I also agree the bank should have put a hold on the account when the first one was not covered but it still fall upon the account holder to make sure there are funds available before using the account funds.
fees fees fees
Where do I start?
First off I was with Cal National Bank before they were taken over by US Bank, and I will state that I had never had the problems nor the fees charged to any of my accounts with any bank than at US Bank. Thats saying a lot considering I use to bank with Washington Mutual before Cal National and they were horrible.
When US Bank First started to continue the business of Cal National Bank I asked my the service rep. at my branch if the account that I previously had with
Cal National was going to remain the same as the current account at US Bank, considering that bank policies vary between institutions? The Rep. said that the account is the same and would be handled the same. This is to say the least was a lie to keep my business. In the past four weeks I have had checks bounce (the first time in my life) outrageous overdraft and Non sufficient funds charges, all with out my account actually being in the negative. yes they charge overdraft fees on account activities that have not yet hit your account. so wile a pending transaction means funds have not yet been released they already charged your account the overdraft fee. Some say that is standard practice but every time a Pending transaction made my account negative, I would transfer funds from a savings to the negative account before the pending transactions were released therefore my actual account balance never hitting a negative marker.
If this isn't enough when you try to talk to US Banks Customer Service. they act like your a thief trying to steel your own money from them.
I give US Bank's Customer Service a big Fat "F". They are very unhelpful, very condescending and leave you with irate and insecure feeling about their
institution and your money.
DO NOT SIGN UP WITH US BANK AND IF YOU ARE CURRENT CUSTOMER LIKE ME, DO LIKE ME AND RUN!
The complaint has been investigated and resolved to the customer’s satisfaction.
Chad, I could not agree more. Like yourself I have never incurred any such fees with Cal National. Last month US bank took, YES TOOK, almost 400 dollars in fees because they themselves were letting items come through over and over again daily while creating the actual negative balance themselves.
Further after they had raped me of such fees they then bounced my Cobra medical insurance check causing cancellation of my insurance policy. When I went into the bank to request a letter for my insurance explaining what happened they said they could take that responsibility. Well they certainly can take their fees can't they. This bank is wrecking my life. I am also on disability and they could care less. This is a very predatory bank and I warn anyone of banking there, they are crooks, snakes, and it's embarrassing to me as an American for them to call themselves US bank. Shame on you US Bank, how absolutely disgusting and predatory are your practices. I feel for anyone who banks with you who is in a compromised position. Your staff are heartless robots with no emotion whatsoever. Absolutely Disgusting and an embarrassment to the human race. Your reputation of treating people badly will destroy you eventually. Too bad you cannot realize that now. As I read over the complaints, there are hundreds of people with the same complaints. I do not think that is just a coincidence.
Sincerely,
GJE
US Bank In-depth Review
Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.
Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.
Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.
Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.
Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.
Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.
Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.
Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.
Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.
Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.
Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.
Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.
Most discussed US Bank complaints
charge for services and account number without any approvalRecent comments about US Bank company
Unauthorized chargeYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with US Bank?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with US Bank Customer Service. Initial US Bank complaints should be directed to their team directly. You can find contact details for US Bank above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about US Bank. Discuss the issues you have had with US Bank and work with their customer service team to find a resolution.
Does Vangaurd charge an annual fee if the deposit amount is over 2500? US bank doesnt. And yes, we get paid to deal with incompetent losers like you. Ask questions next time. We cannot read minds. Read your disclosures. They are not printed just to waste trees.