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US Bank Complaints - Late fee charges

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US Bank
Posted: 2009-06-26 by   Blackplatter
Late fee charges
Complaint Rating: 0 % with 0 votes
Company information:
US Bank
United States

I added my US Bank credit card to my US Bank bill Pay almost 2 months ago received a phone call from them stating that I had not payed my bill...I had assumed that US Bank would have provided me with bill alerts being that it is after all THEIR bank and also due to the fact that when I set up the bill pay for THEIR card that THEY issued me the US Bank website stated that the information would be added to my bill pay since they have information on the biller that I was adding...needless to say, no notice was given and yes a "late fee" was charged for what they claim was "My oversight."
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Comments

 Sort by: Date | Rating
 148 days ago by   Maggie 0 Votes
Did they tell you you would receive alerts? Apparently not, since you say you "assumed." So, you didn't pay your bill and they added a late fee. That's exactly what late fees are for.
 124 days ago by   volunteer99 0 Votes
Maggie

US Bank systems are designed to ensure "customer errors amd ommissions" that generate late fees. It is part of their business strategy. Their credit card site provides no confirmation number for on line payments and then takes no responsibility for payments that they did not receive. They are the only bank/credit card company that I ever have a problem with out of the 13 personal and business accounts that I manage. I think that Balckplatter's mistake was not assuming that US Bank would send an alert but the mistake was assuming the bank was honest, ethical and professional.

What department do you work in at US Bank?
 113 days ago by   Maggie 0 Votes
I don't work at US Bank. What I do is:
a) open all my statements when I recieve them, to check the charges and due dates
b) watch my bill pay activity in case a statement gets "lost in the mail", and
c) pay even if I don't receive a statement. You can call or check your account online for the amount due.

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