Complaint Rating:

I am writing this review in regards to us airways policy of charging a $100.00 fee on top of the difference in the cost of a new ticket.

I was scheduled to leave for a flight on 8-4-06 at 8:00 am. When I departed my house to go to the airport I discovered that I had a flat tire. Upon discovering this I immediately contacted us airways and informed them of the issue I was having. I informed them that because of my flat tire I would not be able to make that particular flight and I asked if I could be put on another flight the same day. The us air rep stated sure no problem you will just need to fork over an additional $100.00 + an additional $380.00 for a grand total of $480.00 for the difference in the new ticket purchase. I told them that this was not fair to me since I had already paid $300.00 for my ticket and if I paid the additional $480.00 dollars I would be paying 780.00 dollars for a roundtrip ticket. They would not budge. I feel as though this is unfair to the consumer who ran into an unexpected situation ie flat tire and that the airline would not be more sympathetic to my plight. I contacted corporate and the only thing they would do is reduce the $100.00 fee down to $50.00 for a ticket change but I would still have to pay the full amount for the difference in the new ticket price even though I was still leaveing on the same day.Unbelievable needless to say I did not travel on that day. I will not be taken to the cleaners by greedy airlines. If you are thinking about taking us airways as a carrier beware. God help you if you for some reason you missed your scheduled flight.