Complaint Rating:

Company information:
us airways
United States

Myself, my 2yr old daughter and fiance where travleing home on 8/24/2009 from an awesome family vacation and in order for us to have decent connection times we had to fly US Airways back. our flight was from indy to philly to san fran and up to medford. We boarded in Indy and got ourselves situated carseat and all and as the plane taxied out we stopped and sat on the run way for 30+ minutes which cut down our layover in Philly. Arrived there and went to one gate to only have it changed 3 times and each time was across the airport only to end up where we had originally arrived at. since it was so late leaving i aksed before leaving philly to be rebooked and was told i would make it just fine. 5 hour flight from philly to san fran and there was movie or tv, thank goodness for portable dvd players. Only one maybe two drink services thro out the entire flight. landed in san fran and we had to hike from term. 1 where we landed to term.3 for our connection which is out of securtiy, get boarding passes then try to make it back thro and make flight on time. What a joke??? needless to say didnt make connection and no one there at the US Airways counter for a hotel voucher but i was not staying in the terminal over night with my two year old daughter and got a hotel. I was told on the phone with the 2 phone calls i made to customer service one told me i had to find a us airways rep to give a voucher and the other told me that they had left for the night and could possibly get a refund if i went to the counter in the morning. So i did that and the lady at the counter told me that she could not issue it there and then rudely told me "for the 5th time i can not do that". I lost it with her and wrote her name down and wanted the address and numbers because i was tired of being treated this way by them. When we finally arrived home i sat down and requested for a refund online and today, 8/29/2009 was denied reimbursement for my hotel but was given 3 $100 vouchers for future travels.Really not fair to families to have to be treated like crap because their employees hate their jobs and not fair for my daughter to suffer with less then 5 hours of sleep because of someone elses stupidity. Not traveling them again.