Complaint Rating:

Company information:
Us Airways
Sacramento, California
United States

We scheduled a last-minute wedding based on my father's ability to walk his daughter down the aisle. We booked a flight to Las Vegas and utilized their "TEXTUS" program to check flight status throughout the morning in which it listed our flight as being "on-time". Upon arrival to the airport we were notified of a minimum 1 hr delay due to mechanical problems. Upon learning of this we asked for assistance to ensure we would arrive to Las Vegas on time and were told we would have to speak to a manager. In the mean time we contacted customer service via phone in an effort to make other arrangements and were told the best they could do was change our flight to one at a different airport. Considering we were flying out of Sacramento, the closest airport was 1 1/2 hours away and we had been dropped off at the airport and were without transportation. After waiting for over 30 minutes for the manager to arrive, we again approached the gait crew and and were told they had forgotten about us and the manager had been there for approximately 10 minutes already as we watched her arrive. We were ultimately placed on a flight to Phoenix ( and weren't even allowed to sit next to each other as nobody wanted to switch to either of the middle seats we had been given) where we had to transfer to a flight to Vegas with only 5 minutes to spare. As were were running to our gait, my fiance twisted his ankle which slowed him down considerably and when I approached the gait which had just called for final boarding, I explained the situation and told them he was approximately 3 minutes behind me and was told they would only wait for 2. Fortunately he arrived in time and we arrived to Las Vegas 1 1/2 hours after our wedding was scheduled.
In an effort to gain some compensation for our emotional and financial damages, we have been offered 2 $75 vouchers for future flights. Are you kidding?? Had US Airways "TEXTUS" system been accurate, we could have made alternate arrangements. Even the departure board at the airport listed that flight as being "on-time", even after the flight had been scheduled to leave. Had a manager gotten there a little sooner and not forgotten about us, we could have possibly boarded a Southwest flight which would have gotten us there in time. Had US Airways lived up to their Customer Service Policy as is stated on their website, they could have perhaps gotten us to our wedding in time. US Airways is SOLELY responsible for ruining my wedding and they think $150 is adequate compensation-I THINK NOT!