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The good, the bad, and the ugly - discover what customers are saying about US Airlines

Welcome to our customer reviews and complaints page for US Airlines. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with US Airlines.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used US Airlines's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with US Airlines, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with US Airlines. Your feedback is an important part of our community and will help others make informed decisions.

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K
12:06 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

US Airlines Fraud

A letter was sent to me in a plain envelope w/no return address and a smudged postmark. It said I had "qualified" for 2 tickets anywhere in the Continental U.S. The retail valeu was $1, 298.00. They said they had been trying to get in touch w/me, but there were no calls on my caller id from their number. It was signed by Jill Taye- vice president, and the code 2/the botton of letter was KO-91810.

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LMR0222
Plymouth, US
Sep 06, 2012 8:36 am EDT

Same here - hand written envelope - no return address - phone # [protected] - number at bottom of page KT-24526

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just_checking
, US
Sep 05, 2012 5:14 pm EDT

Same thing. [protected] is the telephone number on my letter with a postmark from Phoenix AZ.

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AP2012
, US
Sep 04, 2012 6:47 pm EDT

Same thing. [protected] with a number on the bottom of KS-69807. Signed by Jill Taye, no return address, postmarked from Phoenix AZ.

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Scammed.09
, US
Aug 30, 2012 7:31 pm EDT

I did too. Xerox copy with clearly fake letterhead. Hand written envelope, my number is KT-72550. From Phoenix too. presentation is pathetic and the name on the address label is a goofy one i use on junk mail ha.

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Complainer82
, US
Aug 27, 2012 5:28 pm EDT

I have received the same letter, except the phone number is different [protected]) and the "serial number" at the bottom is as well (KP-21948). Letter and envelope were hand addressed and signed. Postmark shows it came from Phoenix, Az, but there isn't a return address on the letter. Complete and utter scam.

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10:27 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

US Airlines free tickets

July 9, 2012, I received a letter stating I had won 2 airline tickets with a value of up to $1298.00. Hand written with no return address on the envelope.Last attempt or they would give to alternate. Signed Kerry Dyer VP phone # [protected] and number at bottom JK-21259. Ignored this but will give to Sheriffs office and US Post Office to Postal Inspectors. Kast week received an official looking perforated notice again from US Airlines with what looks like a check for $1400.00 for 2 tickets dated Aug 3, 2012 . It must be certified to be valid and call [protected]. Signed by Linda Rey. Number on check KF-72965. This is def a SCAM but I called just for poops and giggles. No answer. They must have already been found out.

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Update by tharone1
Aug 17, 2012 10:27 am EDT

Any time someone says you owe them money, you should write a letter disputing the validity of the bill or whatever portion is wrong. Mail it certified mail, return receipt requested. They must reply to you for them to win a case in court and I also think they cannot even put it on your credit report until it is resolved in court.

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10:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

US Airlines scam

Received a letter today informing me that I qualify for 2 round trip tickets to anywhere in the Continential US for free.Envelope is from Phoenix arizona and is hand written with no US Airline return mailing address - nothing.
Retail value $ 1, 298.00. Call [protected] signed by Kerry Dyer - VP letter JK-15176
I need to join their club and pay taxes and fees for free tickets ? Talked to Kerry she was very courteous but wanted us to go to Palm Beach to Faires Travel Agency - No such place or send $ 8.00 plus club membership.
Have attached letter.

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russian 71
Rapid City, US
Jun 03, 2016 8:37 am EDT

I was forced by airline attendant to check my carry on bag which contained my laptop. Instead, I said I would give him my overhead luggage. His name as Jose and he was based in the Las Vegas airport. I told him I could not check either bag because my laptop bag contained a laptop and my carry-on bag contained a camera and family heirloom jewelers. He opened my bag in front of the guy who was going to check it onto the airplane, examining the contents. My carry-on bag arrived in San Jose. I made a complaint and asked for $18, 000 in damages. I was denied even $5, 000 (the amount they cover, I was told) because I had no 'proof' and was given the run around, put on hold for hours, and receiving no call backs. This company is corrupt! The better business bureau should investigate.

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Michela6
Boston, US
Jun 03, 2016 8:37 am EDT

Received mail from US Airlines (they didn't even use USAir Ways Logo correctly). Pleased to inform an award of 2 roundtrip airline tickets. Retail value $1, 298.00. Bottom had KN -13778

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Donna Norris
,
Jun 03, 2016 8:37 am EDT

My husband and I where thing about booking tickets to mass. We where looking threw the computer for fights, We then changed are mind. next thing I know, I am getting charged for two airline tickets. That I never made.

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IJK
, US
Sep 18, 2010 12:10 pm EDT

My cousin's son is an active Marine stationed on Oahu. He has served a tour in Afghanistan and is scheduled to return in November. The problem: USAir has canceled his miles that he was going to use for his wife and child to come home for Christmas. They said it was due to inactivity..he was DEPLOYED and in training! He called and asked if they would reinstate due to his circumstances...sure...if he paid $50 or got their credit card. COME ON! Is this how we should be treating our service men and women?

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S. Bix
, US
Jun 03, 2016 8:37 am EDT

I Got The Exact Same Letter... it's So Phony Looking... Beware of This Fraud Letter.. do not Let Anyone Take your money Or give them Your Credit Card of Phone information...

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Scammed.09
, US
Jun 03, 2016 8:37 am EDT

Go here and lodge complaint https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

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Scammed.09
, US
Aug 30, 2012 7:43 pm EDT

I found this complaint form to report fraud. There is a type of fraud dropdown box, im selecting prize.. Something. Here is the link i found https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

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Scammed.09
, US
Aug 30, 2012 7:34 pm EDT

Mine was signed by Jill Taye and phone number [protected]. Everything else you describe is the same.

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Mike1989
, US
Jun 03, 2016 8:37 am EDT

I just received the same letter asking to call [protected].
The letter looked very suspicious.

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dccircuitboy
Grove City, US
Jun 03, 2016 8:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Learn English before you post. It is "were" not "where" and "through" not "threw"

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G
7:28 pm EDT

US Airlines They are causing a fantastic deal of horror amongst the people that receive them

They are sending these scams out in envelopes that nearly exactly mimic FEDERAL FORMS. They are causing a fantastic deal of horror amongst the people that receive them, thinking they are an actual government document and that they did something incorrect with their taxes and are about to be penalized. My mother has already received two but was no less pleased because she has ALOT on her mind and my Grandma (who had a heart attack last year) has additionally received this form. It's probably 'meant' to be 'amusing' but it is NOT.

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Gilido
, US
Feb 28, 2011 4:11 pm EST

mail will explain to US Airlines how upset and disappointed I was with the service provided by your company on a recent visit I had to America. Whilst I was in America my Mother was taken seriously and I phoned an agent to book a flight home, I was given a price from your representative, plus an amendment fee. I then had a phone call to say my mother was making good progress, so I contacted the an agent again to see if I could change my ticket back to its original departure date of July 1st. She said that I would have to pay another amendment fee despite it being the same day, I then spoke to her superior and she said she would refund the whole amount back to my card, it’s been five weeks now and I still have not had a refund for that money! As you can imagine I am upset because the agent said it would be back in my account within nine days.

I then got a very sad phone call giving me the very that news that my Mother had passed away and my Father as you can imagine needs his family around him, again I contacted US airways agents to book another ticket to return home as soon as possible, because it was memorial weekend the earliest I could get was the 2nd of June, I tried to pay with my debit card and it declined my friend gave me her card number, which the agent took, but she said the money had gone through OK from my debit card the second time she had tried it. My friend who I was staying with has emailed me today and told me that the ticket amount was taken from her American express card, which has caused a lot of upset for me, as I have not received the money back from yourselves to repay her. I also told her that I had paid for you with my card, had I paid with her card, I would of given the cash I had whilst staying with her. I feel extremely embarrassed. Your agent should have confirmed which card the fee had come off!

I was also told that because I have a disability that an extra room seat was available as on the incoming trip to the US, it was only there for me from Charleston to Philadelphia and not for the rest of the journey home. Furthermore, when I went to check my bags in I had less two small suitcases and the check in wanted another $50 to check both bags in, I could not afford to pay the extra, so I had to struggle with a suitcase on two flights. Why is it that I was not told about this extra fee incurred when the tickets were booked, I travelled to Charleston with US airlines last September and the same thing happened then? Nowhere in your booking conditions does it highlight this issue.

One the connection from Philadelphia as I said I was hunched up at the back of the plane and I took my shoes of to try I stretch my legs out, as my disabled condition is severe arthritis of the spine and legs, not a visible disability but a disability all the same. However, I was approached by an assistant who very rudely told me not to walk around with any shoes on, which I can understand, due to health and safety issues. Firstly I was not walking around with any shoes on, secondly the passenger turned around and told me how rude this lady had been to me and abrupt, she also had no shoes or socks on. Why was a singled out? And why was she so rude to me? I didn`t complain when I went to the toilet (with my shoes on) and found them to be absolutely disgusting, we had only been told it was after to take out seatbelts off, so quite early in the flight and I used the toilet, so obviously they had NOT been cleaned in Philadelphia. I find this to be a major health and safety issue!

The last trip my husband and I had back in September 2017, we had problems again with the extra legroom seats as mentioned previously with the extra baggage charge, which we paid then and I did not bring these issues to your attention, but I honestly feel let down by US Airways and upset to the way I was treated by your agents in booking and also the rude staff on the plane journey home. I really hate having to bring these issues to attention, but the whole sad reason I needed to break was to recuperate and to try and regain my confidence after a serious sexual attack on myself last October, unfortunately it was the holiday break travelling experience I did not need, especially the upset and inconveniences it has cost me both financially and emotionally, especially as my Mother had recently passed away. I would appreciate it if you could investigate this matter and explain to me why I feel as though I was treated so badly, seeing as I did relay the reason I was returning home early to the US Airways agents. Furthermore I would like my money refunded as soon as possible please, that I am still waiting for.

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Alocklear
,
Oct 03, 2006 12:00 am EDT

My son and I went on vacation to Hawaii while we were there a death occurred and I had to book a flight to California when I called to make a new reservation I asked them if my son the age of 10 can still fly back home by himself so I can attend a funereal the agent that booked my flight at USAir assured me that I would have to pay a fee for each connecting flight for him so with her word I continue to book another flight out to California for $930 when I got to the airport to leave for my flight they first could not even find my new flight but during their search they came across my son's since our last name were the same they then told me that my son could not travel by himself because he was under age I told them that when I booked my flight the person said I would only have to pay 40 per connection they said that was their old policy I wish they would have told me that before hand. I don't have 900 to throw away. After days e-mails and holding on the phone for 30 min and them hanging up on me they told me that there is nothing they can do. The only thing I can get is a credit but I would have to travel the same way the ticket was purchased. I don't even live in Hawaii what am I supposed to do fly to Hawaii again in order to use this credit. I realize that the ticket was non-refundable but someone should be held accountable for their sorry reservation agent. My point is that I would have not spent the extra money if their agent would have been better trained. I really want to pursue this if any information that I can pertain to seek some type of justice I would be greatful. It's not about the money I'm sick of airline companies that take advantage of good citizens. This issue is not the only thing I'm upset at they kept giving me the run around I have been trying to contact them for days and their phones are busy and they kept hanging up on me after holding for more than 30 min. Something to be done or management need to really buckle down on their customer service.

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Pafnutsi
,
May 22, 2007 3:26 pm EDT

First, Why is there such a thing as "Non-refundable ticket"? Where this nonsense came from? Why are airlines allowed to put such restrictions to their customers? I don't believe that it isn't possible for the airline to sell the returned ticket again proving that sufficient time is given, e.g. 1 month for a 1-year round trip ticket, as a deadline for ticket return. Also, just impose a fine, say even up to 50% of an unused part. It will also help airlines to compensate for a possible looses. And I don't understand entirely why airlines keep the taxes? It's just not their money. Taxes should be returned in full.

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1:36 pm EST

US Airlines Promotional scam

Got a scam letter in the mail, figure to help force company to spend more money by posting their phone number. Letter head says US Airlines (no such airline) and logo is Fly the US Skies. The envelope was hand-addressed, postmarked in AZ, and had no return address. The letter says I qualified for an award of 2 tickets worth $1, 400 to fly anywhere in the US. Suppossedly the company has tried to contact me a number of times--not. Phone number listed in the letter is [protected] with a code at the bottom CB-48767.

Don't fall for this.

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Rlloyd22
Bolingbrook, US
Jul 09, 2013 5:27 pm EDT

I just received a nice looking Travel Check Voucher Enclosed, Final Notice. Top of the check is has US Airlines phone [protected], Pay To The Order Of: US Airlines on the behalf of "myself" for $1.198.00 . The signature line has Madeline Jay. this is from Travel Union Scottsdale, AZ 85251. I have not called them yet. I checked the complaint board to see what is out there in the community. I travel all the time for work, domestic and internationally and there is no US Airlines that I know of. However, the individual or group is doing a fine job in creating a web site too. http://www.usairlinesletter.com/, also a wiki page: http://usairlinesawardnotificationletter.wikispaces.com/. So I am a bit confused about why someone would go to so much trouble and create all fo this stuff. don't really know what to do.

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Rlloyd22
Bolingbrook, US
Jul 09, 2013 5:15 pm EDT

They are upping their game now. I just received in the mail an offical looking Travel Check Voucher that looks like a real check that you could cash, Except it says Pay to the Order of : US Airlines on the behalf of " my name" of $1, 198.00. The name on the paper check is Madeline Jay wiht a signature, Travel Union Scottsdale, AZ 85251

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pinkdiamondfrost
, US
Jun 17, 2013 8:12 pm EDT

Got the same thing today. also saying they've tried several times and I need to respond in 2 more days. hand addressed, no return, post-marked from az where i do have friends. the sad part is the letter is better written than a local municipal letter i received 2 months ago. question is, how are they getting our info?

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snootgirl
louisville, US
Apr 23, 2013 2:42 pm EDT

I just received similar mail. The top part indicates in can be redeemed for a certificate for 2 round trip airline tickets. The bottom portion looks exactly like a check -- routing numbers and all -- for $1, 350. On the back of the 'check' it even has a place for an endorsement. Phone number on mine is [protected], as the 'final' notice from US Airlines. Off to the shredder we go.

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Grannee
McSherrystown, US
Apr 18, 2013 4:50 pm EDT

I received a similar letter in the mail; The phone number was [protected] with a code number 0f YU-51277. Whomever is sending these must think we are idiots to fall for such a scam. Postmark was Phoenix, AZ Permit No.1484.

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Bobgrow
Neosho, US
Nov 27, 2012 10:58 am EST

Got one of those US Airlines scam letters yesterday for 2 round trip tickets anywhere in the Continental US worth $1298.00... Called them and they said both of us had to show up for the session or it would not be any good..The letter is posted from Phoenix, AZ and i live in Missouri and the session would be in Spingdale, Arkansas.The address it was going to be at is 1500 S.48th st 72762 on Thursday thru Sunday between 5pm until 7:30..The number that was to call is [protected]

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ScottM
Oak Creek, US
Oct 18, 2012 6:20 pm EDT

Got the same letter - postmark Phoenix AZ. Letter dated 10/10/12 - must respond by 10/24/12 (arrived on 10/18/12). Kind of sad...my scam was only for $1, 398! Why did I get shorted by $2?

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sherbear14
Racine, US
Oct 17, 2012 6:17 pm EDT

Just received this scam too number is [protected] says we have until oct 24th 2012 to call. states us airlines as well and that it is not for a timeshare or land sale offer. I found this site so I now know not to call. Thanks!

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Scammed.09
, US
Aug 30, 2012 7:47 pm EDT

I have received same dated aug. 27. Im reporting it here... Please do same https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

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whyagain
, US
Aug 25, 2012 3:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got the 'notice' today from Vice President Jill Taye. Respond by Aug 29th. Phone was [protected] and claim number KN-92759. Googled and found out the scam in about 30 seconds. Thanks to everyone who reported it.

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6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

US Airlines &award notification&

They are sending these scams out in envelopes that almost exactly mimic FEDERAL FORMS. They are causing a great deal of horror amongst the people that receive them, thinking they are an actual government document and that they did something wrong with their taxes and are about to be penalized. My mother has already received two but was no less happy because she has ALOT on her mind and my Grandma (who had a heart attack last year) has also received this form.
It's probably 'meant' to be 'funny' but it is NOT.

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Citizen in America
Chicago, US
Mar 14, 2011 6:09 pm EDT
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They are a travel agency that hires another source to tell you there are no gimmicks, but one of the qualifications is that you have to reveal if you're married or not, and they won't say if you qualify or not until you tell them your personal business. They are a scam. They say they are giving away hundreds of these tickets as a publicity stunt to promote their new travel agency. People, do the math. Two tickets anywhere ($1, 000) x 100 prizes = $100, 000 spent b y the agency. Why would anyone spend a $100, 000 to promote business in a small personal travel agency? If you have money like that in this economy, would you risk it when nobody can afford to travel right now?

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