UPS
reviews and complaints

I odered samsung phone from amazon and your delivery guy wrongly delivered it to one b.Hill.My name is kofi annan living 26 w.Kinney st.4a newark nj 07102.The tracking number of the package is ;9302120111401507431416.Pls let your delivery guy come to the building to retrieve the package for me, it is expensive i can't let it go.Looking foward to hear from you.Thank you.

I live in an apartment complex in Ocala florida down the street from a UPS facility that had my package with the conformation/tracking number 1Z89YE730300004610.. ITS A SHIRT! The driver arrived at around 1:45pm on the expected delivery date during the weekday "normal business hours" and left the car in my door stating they will try again tomorrow. underneath it has the option for the driver to leave the package at the front office but for some crazy reason probably just laziness he chose not too even after all the packages that I have had before left at the front office at 1:45pm on a weekday! so I called as soon as I made it back home and seen the ups card on the ground. I asked why it hasn't been dropped off at the font office and no one could answer my question. so I asked that they keep the package there so I can pick it up. no one every said that I would have a 5 day time limit! that is something you need to tell your customers period! today I call again because I went to retrieve my package and I am now being told its already place in one of the parked trucks on the property in Ocala. I asked kindly how to retrieve my package since its was currently still on the property and the lady in customer service at the store in Ocala facility told me that that I should have called yesterday cause she would have done something then but its too late my package is already in transit being sent back to the sender even though its still on the property I was currently driving on. now I am very kind understanding person but there is one thing I understand the most is customer service, I own a chain of restaurants and never once would I ever tell the customer what they should have done and where they went wrong. it seems that your company and all your employees have forgotten that the customer is always right. even though the truth is the customer is usually right. I have never in my life experienced such poor service in my life, and when I asked the young lady on the phone how to file a complaint she said "well whats your complaint?" Is this how UPS is ran? This is how you treat your customers? these are the people hired for customer service? People that talk back to your customers? that's just bad business and I cant tell you the last time ive ever filed a complaint..
In result I was rudely told that if I want my package I would have to contact the sender so they can resend it after they retrieve it.. and also I was told that I have to request for now on that I want my package dropped off at the damn office! since when do I have to request something so stupid?! what has changed? if im home I accept it, if im not they drop it at the front office especially at 1:50pm on a damn weekday! you have people they work in the company at the Ocala office that I wouldn't trust to answer any consumer questions, and let alone the fact talk to any of your customers with respect either! I will go out of my way to make sure to never use your services for the amount of disrespect I have received so far! and pleave if you are going to have somebody contact me about this complaint, which I assume not cause the poor customer service, make sure that you pick someone that knows how to answer a question without disrespecting me. it was just a long sleeved shirt!

3/15/2017 the driver threw the box of coffee over the fence again! It is printed in BIG letters FRAGILE! I am home, he does not even ring the door bell. I use to get Hello Fresh food, I had to cancel, because your driver ether brought the food late and I had to throw it out or threw it over the fence, and left it on the sun all afternoon. and had to out it in the garbage. This needs to stop. Once he /she threw a box of china from Macys over the fence. Don't this people get training?
I am getting to the point that if I order anything, I will request other than UPS shipment. If costumers do this, maybe your Company will clean up your ACT!

The Ups person rung the bell on 3-8-17, I responded by buzzin the bell,
The person never open the door .
So i went downstairs, i am on the 3rd floor and a senior citizen, when i arrived downstairs he was two doors down at another house and it was another person waiting on him trying to get his attention he ignored everyone and speed off real fast.
There was not a notice left or anything this happen at around 7pm.
A whole day gone for a rude and irresponsible person that refuse to do his job.
So I guess I will call Andriana furs and schedule another pickup.

Thank you
Willie Macon
[protected]

I've never had this problem before, but yesterday both of my UPS packages were left out by my front gate instead of my front porch. They got rained on and if it wasn't for my dog needing to go out, I would have never known the packages were out in the weather. The boxes were very wet. I even have a gate and a side porch so I can't figure out what the problem is and why these packages were not placed in a dry area. Not very happy.

On March 4th a package was delivered not to my door but on the sidewalk outside of my gate. If much daughter had not come home it would have still been there. Driver did not knock on door. This is unsatisfactory I have never experienced this with a delivery of a package from UPS. This package was coming from a mortgage company and had confidential information that could have been stolen

Delivery personnel/Delivery van driver has told me and our other staff that he does not have enough time for us to check visibly damaged boxes to see if the freight inside box has been damaged or not. He said his boss told him that he did not have to give us enough time to open box to look for damage. Our company policy requires incoming freight to be inspected for damage before signing.

Kenneth Lake
Duke Electric Warehouse Manager

I had a package delivered to my house yesterday Feb.21, 2017. Kimberly Rademacher-Heuer 24229 Marge Court Hermosa South Dakota. Tracking number. 1Z 306 AY1 [protected]. The problem I have is she the driver for what ever reason backed into my rot iron settee damaging it when I approached the truck she was on her blue tooth device talking . I pointed at the pack of the truck trying to get her attention she just waved me off and drove off. She ignored the fact she damaged property and drove off. I have 12 acres. I've had 18 wheelers drive a circle up here. I do not understand why she drove off... I have pictures of the damage. It is minor. It is the principle at this point. As you can see from the photos I attached she had no reason to back into my settee. This is not the first time we have had issues with her since Christmas time. This is the first time we have complained. We have had a lot of great drivers out here. Please move her to a different route before she hurts someone's pet or child.

Tracking Number: 1zAW69314206735094

I shipped a keyboard through UPS, so bought a packaging box from UPS store, packed it in bubble wrap and packed it securely for delivery to my grand daughter.The store charged me for special handling(put "Fragile" sticker on it) because of the size and its contents. The agent asked me if I wanted to insure the shipment and asked for its value. I told her the value of $1500 and she duly added an extra charge for that.
Lo and behold the package was damaged on the way, so when my grand daughter opened it, there were loose screws in the box, couple of keys were broken and when plugged in, it did not work. I complained to UPS and demanded the insurance compensation. UPS had a third party firm get in touch with me. The company could not be bothered to come and inspect. Instead they asked me to send pictures of the damaged item, which I did.
After receiving them, they denied the claim. When I contacted UPS to question their denial, the rep told me that the item was not packed according to their specs which can be found UPS website, and the fact that we charge you for special handling and ask you to declare the value( for which there is a separate charge) is only for informational purpose. I told them that the receiving agent had told me that this is for insurance in case of damage, the rep told me that the agent is not a UPS employee. How am I to know that when she was working in a UPS Store. When I questioned about how they could determine that it was not packed properly (also that too only from pictures), the guy said that I should have consulted their website about packaging instructions. To that I replied, the receiving agent did not question who packed it, how was it packed, did I check their website to meet packing requirements? All these are important because as a lay person, how am i to know that UPS is going to use these points to deny any claim, if and when it arises.
I was told that if I wanted to challenge the denial I should get the UPS store I shipped from, to file a claim.
The store filed the claim which was again denied.

The fact that UPS mishandles and throws around packages including the ones marked "Fragile" was caught on camera and broadcast on ABC World News in its prime time evening news on December 18, 2016.This gives a real cause for concern on how UPS packages are handled and in my case, there is every reason to believe that the package did not get the care and proper handling it deserved especially when you see screws lying around loose within the packaging.

UPS instead of reimbursing me for the damaged keyboard which was a present for my grand daughter on her birthday, told me to fight this issue with the store as the store is a separate entity. She is anxiously waiting for it and I have promised her that I will be getting her one soon.

I sent a package via UPS service and paid all the necessary fees, but later I received a notification stating that my package will be returned to me.
I contacted UPS and asked what was going and they said something about overweight, I didn't understand a lot. Their representative spoke very fast and when I asked him to repeat what he said he refused. The whole situation was strange because, as I already said, I paid all the fees and taxes!
UPS wasn't able to give me a reasonable explanation. I'm extremely disappointed with their service and will not use them again! The most customer unfriendly organisation I have ever deal with!

Invoice [protected] ups 7th june 2016 ups feltham tw13 7dy uk
Bex express in south africa sub contracted to ups to deliver a parcel containg foc spare parts to uk.
Between bex and ups somehow documentation for a 40ft container was submitted for import acceptance.
Independantly our freight company handled the import of the container including customs submission, copied us with the correct paperwork and invoice to which we paid the relevant vat.
Despite countless phone calls and emails ups uk are still trying to claim from us the vat for this container against a parcel with nil commercial value.
Ups eventually instructed solicitors who issued court action against an incorrectly named company. Being an honest company we advised them of their mistake and again requested the relevant paperwork for the import.
Ups solicitors then withdrew the initial claim and apparently issued a second claim. We have never received any paperwork.
This they escalated to a high court enforcement, which we discovered when we received an alert from d&b om our credit rating!
Not sure if this has been caused by negligence or gross inefficiencies within ups but it appears someone wants to bully our company into paying what appears to be a fraudulent hmrc claim.
The amount involved is for us a nuisance value which due to high court involvement we will probably have to pay.
Before going to the media with this information we wanted to get a response from ups head office.
Regards
R smith
Director cochrane industries uk ltd
Email [protected]@bbtltd.Co. Uk
Tel +[protected]

On 2/2/17 Pharmacy advised overnight delivery of medication. I waited ALL day 2/3/17 for UPS. At aprox 1PM I found "Sorry we missed you" infonotice #[protected] on front door. While I WAS at home sitting 15ft from said door (new house; bell works); driver FAILED to knock and or ring bell. No I was not in restroom; but sitting on couch ALL DAY WAITING! Called customer service and girl could care less. Call taker suggested I "Meet driver somewhere along her route". I no longer drive and it is the responsibility of UPS to fulfill their contract and effect this delivery. Had the driver used due diligence and MINIMAL effort (doing nothing more than expected with a knock and or a ring) we would not be having this conversation today. Now, thanks to United Parcel Service, I must go without my needed medication until 2/6/17 when we begin this dance all over again. Resolution? There is none, according to UPS; but to wait until Monday. UPS gets a fail on this one!

On 1/23/2017, I received a delivery notice from UPS on my door stating that my package will be delivered to the nearest pick up point. I've gone to the store on 2020 Artesia in the past to pick up packages so even though another store's location address was scratched off by pen I knew where to go. I walked into the store and showed an employee on 1/28/17 at approximately 12:45pm and showed the slip and a female employee told me after one look that it wasn't there at the store. I asked if she could check for me and she told me that she knew it wasn't there because the slip didn't have any name written on it and location was scratched off. She told me to call the number on the slip to find out where it was. I walked home and called UPS number. The system stated that the package was delivered to the store I just went. I walked back to the store and told the same employee that the package was here. Only if she checked it for me, I wouldn't have had to walk back home and come twice. She may have remaine calm, but she gave me an attitude and told me to wait. Another female employee came up to me and asked me for a tracking number. I gave her pick up slip and she told me that that's not a tracking number. I told her it was all I got from the delivery person who left it at the door. She asked me for my last name and told me I had to have an ID. I don't always carry purses when I walk around he neighborhood, but keep my ID and credit card under my long sleeve shirt. It bothers me that because I was in sweatshirt casual that they automatically assume I don't carry around ID and been looked at like a second rate citizen. She brought the binder for the items left at the store. She told me that she KNEW that it wasn't there because she didn't recognize the name. I pointed out to the card with my first name written on it and she told me that, but you told me your last name was... I told her that the name on the card was my first name. I told her that UPS made mistakes by delivery guy not writing all info on delivery slip and the store assuming they don't have my package first without checking and next mistaking my first and last name. She just said OK. Without any apologies. She turned around without saying anything and practically threw the package at me and told me to sign the paper. Then she said thank you without looking at me while turning around and walked away.

I've been in customer service for over twenty years. I've been to multiple customer service workshops and seminers my employees sent me to. Is UPS a service business? Did you know that majority of language that does the talking to deliver messages are facial expressions, body language, and tone of voice as well as the pitch of delivery? Honestly, I have never written letter of complaints to any companies in the past regardless of dissatisfactory services. This is the first time. While your employees never said anything inappropriate, the gestures, facial expression and tone of voice said plenty. What message does one send when they say Thank you without eye contact while walking away? It definitely was not "thank you."

I worked security at the ups Oakland hub facility in Oakland ca I've been recently removed from my job because of an ups employee now working at the facility I've seen drug transactions, Employees stealing people property out of their packages supervisors and management knowing about it and not doing anything about it. Working their as security you have to tolerate the employees verbal abuse, and sexual comments because if you say something back loss prevention and UPS would want you to be removed from their site but when you being issues you have to their attention their respond is YOU HAVE TO HAVE A THICK SKIN AND IGNORE IT and this is at every UPS site with security. They don't punish their employees they let them get away with anything and i don't feel that's fair that an UPS employee can feel like its OK to harass security and don't get punish about it but we do when we speak up for ourselves

I bought an item (http://www.ebay.co.uk/itm/121559927176?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT) from the UK on the 13th of December 2016 (tracking number 1ZA768Y80498086103), to be delivered to Livingstone-Zambia. The tracking information tells me that the parcel was delivered to Mulenga Mumba when in the actual fact it was not delivered. I am left wondering to whom the parcel was delivered.

As it stands, I do not even know the outlet which received the parcel in Livingstone. This has made it even harder to locate where it is. I have tried Zampost and they have said they are not partners to UPS and hence did not receive it. I would like to establish which office in livingstone-Zambia delivers parcels on behalf of UPS so that I can establish where they delivered the parcel. I also need an explanation as to why the tracking information should show that the parcel was delivered when not. I also want to find out who signed for the parcel upon collecting it if it was indeed collected. If all this cannot be done, then I will require a full refund of the purchase plus shipping cost.

Thank you

I did not get my package today.( 1/17/17)
It was supposed to delivered to near UPS location I chose on your website.
However,
it was delayed, not delivered and action required.
So, I called the customer service.
Unbelievably,
She just hung up on me less than a 30 second after I coneccted.
I could not understand what she said. ( not clear).
How could she just hang upmthe phone purposely.
(about 8:40 PM 1/17/17)
I've never seen this kind of incident in my whole lifetime. (40 ys)
I am extremely disappointed about UPS customer care.
This was the only way I could complaint.
In addition,
I talked to a few representatives,
they sounded like don't want to talk to me
and not speaking clearly.
Honestly, They all sounded lazy and not willing to help.
That's all about what I want to complaint about.

Ups driver came to my trailer park, stopped 3 trailers down from me, asked the lady where we were, she pointed out our trailer, driver got back into truck and drove off without an attempt to deliver.
Called cust. Support answered by a lady who apparently was reading a set of answers because she was not listing to what i was saying kept repeating herself with every question. Said driver could not deliver because could not find our trailer. That was her answer over and over. Even after i told her that our trailer was showed to him and our door was wide open.

I've received an invoice for customs fees/taxes for some calendars sent from Germany. I'm not complaining about the cost, but the method of dealing with it. The invoice is 38 days ago and the package is being held pending payment. I searched UPS's web site thoroughly trying to find some way of quickly paying the invoice, but can find no way. My bank does not have UPS listed as a registered payee, so I'm left with the only option of mailing a cheque across the country, waiting for them to process the cheque, and then advise the local distribution centre to deliver the package.

One would think in this day and age, a company the size of UPS would make things a little easier for both their customers and themselves.

I ordered a Dell tower that was supposed to be delivered on dec 27, 2016 ( a christmas gift for my son) on the 27th wasnt delivered the tracking said it was out for delivery for 2 days, so I contacted ups customer service, which told me my package was lost in transit, and I needed to file a case that would take 8 days, on the 7th day I was tod the package was located and being delivered that day...the next day no package, checked tracking it said it was delivered, the address wasnt mine. So it was at someone elses house, once again contacted ups, they said they would go pick it up and bring it to me, next day no package, eventually I ended up map questing the address it was sent to and had to go get it my self, luckily they was honest people and gave me my package unopened. So on jan. 5th 2017 my son got his christmas present.