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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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1:14 pm EDT
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UPS driver working with luxury watch ebay theft ring

After listing a $17, 000 18k Gold watch on Ebay I was contacted by a person interested in purchasing. He offered $16, 500 and offered to pay $250 shipping because I had to fly from Seattle to Las Vegas to get the watch. The members ID had either been stolen or sold to the thief by Ebay and showed almost 200+ Feedbacks. The buyer (emailing through Ebay) agreed to pay using only US Postal Money Orders as I would not accept any other form of payment. After calling a UPS outlet in Las Vegas, I was assured that UPS could specify US Postal Money Orders as ONLY form of payment. The UPS agent showed me my receipt, stating COD=$16, 750 GUARANTEED, assuring me that I had paid $329.90, and that insured that I would receive either a UPS check for $16, 750 or my Gold watch back if he failed to provide US Postal Money Orders. I shipped overnight so was able to track my package and noted it had been received. I received a call from the thief, telling me the watch was great, he had given me a Positive Feedback, could I give him one. With no idea anything could go wrong I gave the feedback. I then received 2-calls, one from a buyer that had mailed the same buyer a $20, 000 Rolex and another, asking if everything had gone OK because the same buyer wanted his Rolex Daytona ($10, 000) using COD. UPS told me a check would be mailed to my address. 13-days later I called the UPS outlet and they told me I would have to come in and get the check. The check was in a plain envelope (no UPS logo), but I had no reason to believe I had been deceived. My check was a worthless computer generated Cashier's Check, with no number, watermarks, etc. I later found out the UPS delivery driver gave a thief, standing in the snow (he did not live at the shipping address), $56, 000 worth of Rolex/Breitling watches. I believe the driver was in on the scam. UPS will pay nothing, I lost.

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Chocaholic
St. Petersburg, US
Jul 04, 2010 5:27 pm EDT

That's why I'm super cautious about selling, trading, or buying anything on Ebay.

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12:56 pm EDT
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UPS ups loses packages and then lied 8 times about it!

WARNING! Don't EVER use UPS United Parcel Service!

On Thursday I went to a UPS Packaging store in Utah and paid $238 to 2-day ship some pieces of art to my daughter in Denver for her showing in an art gallery there. I was told (the man at the store confirmed with UPS via phone) that the delivery would be made by 5:00 p.m. on Saturday. Because of that, I decided to have the packages sent to my daughter's work place which is located in the middle of downtown Denver. The place closes at 5:00 p.m so we thought we would be fine.

It was critical that she receive the packages that day, on Saturday, so that she could set up on Monday for the show. If it wasn't, I never would have paid that kind of money to ship something. It was an option for me to drive them to her, but at the reassurances of the man at the UPS Store, I shipped them instead.

At 4:00 p.m. on Saturday it became apparent the packages would not be there before 5:00 p.m. My daughter and I both made phone calls. We were told 7 different things by the UPS "Customer Service." All the way from, "we don't deliver after 4:00 on Saturdays, sorry" to "wait until 7:00 p.m. for the packages" to "just keep waiting until the packages arrive, they are coming" to "the packages haven't been sorted in Commerce City yet."

We looked online at various times and saw that until midnight that night, the status of both packages was, "In Transit - On Time." We didn't understand this, particularly as one of the packages had not been scanned at Commerce City yet, and the other one had been scanned there 24 hours previous but not moved (apparently) after that.

Baffled and bewildered by the conflicting words from UPS "Customer Service", my daughter sat in a dark downtown Denver alley for three hours waiting for packages that never came. At one point she called me and told me she felt that she was in dire danger (she was waiting in her car next to a methodone clinic) and that she felt she needed to leave for her own safety. I told her to leave and she did.

The next day I called UPS again and was told that both packages were lost. I said "How did you lose BOTH of them? They weren't tied together!" However, for the 8th time, the "Customer Service" person clearly could have cared less about our plight and hung up on me when I demanded to speak to a manager.

I have read the other posts here about UPS. We agree with them - UPS are liars, unethical, incompetent, and could care less about the cargo they carry or the people who mail them. My daughter had a once in a lifetime opportunity to show her art in a fantastic Denver Gallery, and now that opportunity is lost forever.

As of this typing, the packages are still "lost." UPS will not discuss it further with us. We cannot get put through to a manager, so we're starting an online campaign in an attempt to get my daughter's priceless art back to her.

I realize that sometimes things are lost in transit. That happens. But when we get 8 different people from UPS telling us 8 different things, and they are ALL lies, that is how you know you are being scammed. Further, the danger that my daughter was in because of these lies makes my blood boil.

Under NO CIRCUMSTANCES should you use this company to ship anything of value. Use the Post Office or FedEx. We actually realized that they would have been a lot cheaper than this scam UPS is running.

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5:00 pm EDT
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UPS awful service

I have been an Avon Representative for many years and in all that time I noticed that what matters most is consistency and reliability within the service you provide.

UPS has utterly surprised me with their service lately. The few that do not value who they represent or the service they are dependent to provide are spoiling it for the entire company. Believe you me I am not the only business person who is not satisfied with UPS.

Their attempt to reach the consumer and deliver the packages on time are flimsy. They leave the ticket in front of a private building as appose to actually buzzy you to see if they can deliver your products on time so you can deliver your products faithfully on time as you promised your clients. Or they just go up and ticket the door without knocking so they won't have to bring your seven boxed upstairs on a gloomy rainy day.

Have you any idea how embarrasssing, frustrating and unprofessional it is to depend on a company with such poor service. Again, in all fairness-the few are ruining it for a Company that HAD a good reputation.

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Henry
, US
Jul 21, 2009 2:56 pm EDT

I was to receive a package on December 17 (5 day ground). Today, it is the 23rd of December and the online tracking says "in transit." I called and asked why it is taking so long, after being patient the 1st, 2nd, 3rd, 4th, and now 5th day of the package being overdue. Yes, the weather was bad last week but the weather has gotten better and the streets have been cleared considerably. I see a UPS 8 blocks away from where I live but I haven't gotten my package. Yesterday (12/22/08) I asked that the UPS agent on the phone have somebody contact me on 12/23/08 to inform me about the status of my package since I cannot accept this EXTREMELY DELAYED DEADLINE. Not surprisingly, no one called me. I called again on 12/23/08 and talked to a UPS agent by the name of PETE BUENO. I asked him to look into this matter and have someone call me. Again, no reply. The whole day, I checked online 25 times thinking today is the day but to no avail. Now, at 11:15pm on 12/23/08, it says that it is now rescheduled to be delivered on 12/24/08. This is absolutely unacceptable. I NEED THAT PACKAGE TODAY! I will do everything in my power to let others know of your poor service.

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Glock
Port Saint Lucie, US
Apr 22, 2010 8:45 pm EDT

On [protected] 7:30 PM I called UPS center at [protected]) talked to “Linda” to check the statues of my scheduled pick up! After she recognized me as the same client that talked to her the day before on [protected] about the same pick up, she was totally rude and unprofessional.

She interrupts me by putting me on hold for long length of time! I called her again. She kept telling me that they will pick it up tomorrow. I told her “I’ve heard that before, , “yesterday- and the day before” she said “ we have three days to pick it up” I asked for the supervisor, I was told he said the same thing to her and don’t want to speak with me.

I guess that very much explained the way the driver’s carelessness and Linda’s rudeness to customers.

Is this how UPS conduct business now? I have been trapped in my house for three days because of driver refused to do his job.

Please investigate this driver as he keeps braking and damaging my packages shipped to my address.

For more info, originally this package was received as broken item by the same driver! Tracking #xxxxxxxxxxxx666827. now he doesn’t want to pick it up.

I took the time to write you this feedback demanding no harm to Linda nor the driver, however they are in immediate need of training in customer relationship management (CRM), or most valuable customer (MVC), and customer-centric focus. Thanks for your time and effort

for more info, ask linda about the UPS driver who broke my front door.

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Jack D
, US
Feb 23, 2011 11:39 am EST

Aboslutely Shocking customer Service. Have been on hold for the past hour and a half and before that was on hold all of yesterday afternoon, the staff are unhelpful and just push you from one department to the other.
I ordered 7 packages to be delivered to a UK address, 6 of them turned up when they should have and one for some reason went to Brussels. Eventually, when i got through to deliveries i was told that the package had been diverted and now would be at its destination within 24 hours. Not even one apology.
This morning, whilst tracking the progress of the remaning package, i discovered it is now in the Netherlands. After being on hold for an eternity and being pushed from one department to another im finally told that theyre 'looking into it' and i should expect a call back at some point, but, incase i dont, to keep the number at hand to call them back!

The UPS website is awful and has no complaints system, oh and they cut me off.. twice!

Will NEVER use UPS again and make sure that I tell everyone to avoid UPS at all costs

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gem404
, US
Jun 30, 2010 11:41 am EDT

I recently ordered goods from a retailer that uses UPS as their mode of shipment. The retailer "accidentally" shipped the items to an incorrect address, an apartment building in New York City. Despite hours of phone calls to both the retailer and UPS, the shipment was not able to be rerouted to the correct address, and the UPS customer service agent assured me that the package would not be left at an apartment building without a signature, and since I would obviously not be there to sign for it, it would just be returned to the retailer. HOWEVER, the package was left AT THE FRONT DOOR OF THE BUILDING because apparently what the UPS customer service agent said was a straight LIE and it is up to the drivers to determine if it is safe to leave a package. This tells you 2 things about UPS 1. Their customer service agents are LIARS and will say ANYTHING to get you off the phone, and 2. Their drivers are COMPLETE IDIOTS because NO ONE in their right mind, whether you know NYC or not would leave a package at the FRONT DOOR of an apartment building where anyone off the street can just walk up and take it. DO NOT USE UPS EVER!

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kevinswife0612
, US
Jan 08, 2010 6:49 pm EST

If a package is delayed for weather it doesnt necessarily mean the bad weather was in your area. How ignorant.

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7:30 pm EDT
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UPS ups shambles

Status small parcel undelivered after 8 days... send expedited at 150$ g!

Do trade in the usa! you better be jokein

In transit

Shipped to

Vancouver, bc, ca

Shipped or billed on

Sep 09, 2009

Service type

Expedited

Weight

6.80 lbs

History

Date/time

Status

Location

Sep 16, 2009 8:53 am

Warehouse scan

Richmond, bc

Sep 15, 2009 10:18 am

Transfer notification from site to obtain additional information required for delivery / ups contacted the sender and/or receiver regarding the status or disposition of this package / ups internal activity

Richmond, bc

Sep 15, 2009 9:11 am

Warehouse scan

Richmond, bc

Sep 15, 2009 11:35 am

Transfer notification from site to obtain additional information required for delivery

Louisville, ky

Sep 14, 2009 12:04 pm

The receiver canceled the order and refused this delivery / ups will contact the sender and/or receiver regarding the status or disposition of this package

Richmond, bc

Sep 14, 2009 9:51 am

Warehouse scan

Richmond, bc

Sep 12, 2009 9:38 am

Warehouse scan

Richmond, bc

Sep 11, 2009 9:20 pm

Package data processed by brokerage. waiting for clearance

Richmond, bc

Sep 11, 2009 8:47 am

Warehouse scan

Richmond, bc

Sep 11, 2009 8:47 am

Package data processed by brokerage. waiting for clearance / delivery rescheduled

Richmond, bc

Sep 11, 2009 7:21 am

Import scan

Richmond, bc

Sep 11, 2009 7:20 am

Import scan

Richmond, bc

Sep 11, 2009 6:28 am

Arrival scan

Richmond, bc

Sep 11, 2009 5:43 am

Departure scan

Seattle, wa

Sep 10, 2009 5:23 pm

Arrival scan

Seattle, wa

Sep 10, 2009 4:00 pm

Departure scan

Louisville, ky

Sep 10, 2009 3:57 pm

Departure scan

Louisville, ky

Sep 10, 2009 2:10 pm

Location scan

Louisville, ky

Sep 10, 2009 1:57 pm

Location scan

Louisville, ky

Sep 10, 2009 12:21 pm

Arrival scan

Louisville, ky

Sep 10, 2009 11:10 am

Departure scan

West columbia, sc

Sep 10, 2009 9:51 am

Arrival scan

West columbia, sc

Sep 10, 2009 8:12 am

Departure scan

Miami, fl

Sep 10, 2009 5:30 am

Arrival scan

Miami, fl

Sep 10, 2009 4:20 am

Departure scan

Hialeah, fl

Sep 10, 2009 2:03 am

Location scan

Hialeah, fl

Sep 09, 2009 11:42 pm

Arrival scan

Hialeah, fl

Sep 09, 2009 10:50 pm

Departure scan

Deerfield beach, fl

Sep 09, 2009 9:35 pm

Origin scan

Deerfield beach, fl

Sep 09, 2009 6:02 pm

Pickup scan

Deerfield beach, fl

Sep 09, 2009 1:13 pm

Billing information received

Us

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4:25 pm EDT
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UPS consumer fraud

After reading several complaints here about ups I think its very sad that they can commit consumer fraud and nobody does anything about it.. I think everybody that has been scammed by ups and crawford insurance should file a class action lawsuit and then maybe this fraud would stop because they are making a fortune by stealing from consumers over and over again.. If everybody gives up and walks away they will continue to steal, lie, and committ consumer fraud with no punishment done.. My complaint has gone thru the bbb and they said they have thousands of complaints about ups and are finally going to look further into it and them.. Also have filed with the illinois attorney general's office and they are investigating the matter also but the only way it will stop is for everybody involved to complain enough to get a resolution..

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4:34 am EDT
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UPS damaged goods, unprofessional service, unpaid claims

So I payed $120 to have my computer shipped to me via UPS. This includes the insurance I paid. My computer won't start up. I think the power supply was busted in the shipment. Bottom line, I paid for insurance. I filed a claim through the UPS website, and according to their procedure, they are supposed to call to schedule an inspection. INSPECTION. So, they've stopped at the shipping address twice, unannounced, and have requested to take the package. You think I'm a ###ing idiot and going to let some [censored]bag delivery boy TAKE my ###ing computer? Who the ### do these people think they are? And then, when I tried to call the local office, I said that I needed help...and the lady was all nice and was like OK...and when I started to explain that I had filed a claim...She was all like, "WHAT? I'M SORRY. YOU'RE ALL MUFFLED!" ###! PLEASE! So yeah. I'm thinking of threatening a lawsuit, simply because there's no other way to get through to these ###tards. I'm going to attempt to call the office again tomorrow, and if I don't get through with the office, I'll take it corporate, as high as I can go, until they do something, or I do something.

### UPS in the dirty ### that it is.

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LynS
Lithonia, US
Apr 29, 2011 6:48 pm EDT

JUdge was fair, UPS insists on info that should not be required if you insure a package. I only insured contents for actual amounts. If I were a dishonest person, I would have insured package for more This is the first time and last time I have used UPS, how would I know that the package would be lost

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LynS
Lithonia, US
Apr 29, 2011 6:46 pm EDT

i took UPS to court on 27 april 2011. I had mailed a computer with associated CDs for microsoft Office and NOrton. The package did not reach it's destination. After filing a claim with them for the insured package, they continuous asked for model#, serial#, bank receipt, etc. Though I gave them the model # and serial #, on several occasions, the case dragged on from August to December 2010. Finally, I filed in court. The Judge basically said she insured the package UPS should pay her. On top of that she supplied you with the required information. But the owner of the UPS at S tonecrest Mall indicated that her company that processes the paperwork required certain information. The judge disagreed and Noel had to pay. I did not get paid for the software, because I inadvertently did not add that to the insurance form. However, recommend you take your case to court. If you do not win you will only be out of the court costs. In any case, let UPS know that they cannot just take your merchandise paid with your hard earned. Recommend in the future you go to the US Postal Service, as I plan to do.

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wgmontgomery
Greenville, US
Feb 22, 2011 8:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also am considering taking UPS to court. I bought a subwoofer from a friend and paid for shipping AND insurance. When the item arrived it was damaged...more like destroyed. The delivery person even noted that the item was damaged in transit. UPS' website shows, "Damaged in Transit" as well. They picked up the item to inspect it, refused the claim, and then shipped it back to the person from whom I bought it!
I finally got the sub back, opened the box and found that they had not even inspected it. The sub was still wrapped/taped just as it was when they picked it up to "inspect" it. I am takeing them to small claims court...and will NEVER use UPS again.
If anyone has had any luck collecting claims from UPS please let me know how to do it. Thanks

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andbran
arl, US
Aug 22, 2009 4:08 am EDT

cleaning up your language wouldnt hurt

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pausercv
, US
Aug 21, 2009 4:43 am EDT

umm... in order for it to be examined. They have to take it to their inspection station. USPS does the same thing.

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11:14 am EDT
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UPS committing consumer fraud

After selling an expensive item $2000.00 that I purchased insurance on with UPS and shipped item thru UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. UPS and Crawford Insurance have used every excuse they could come up with not to pay the claim.I feel UPS and Crawford insurance are committing consumer fraud by selling something and not honoring the claim when UPS damages the item..

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7:08 pm EDT
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UPS terrible customer service

Here's a letter we just sent to UPS about our terrible experience with them:

We recently moved from California to New York and shipped some of our belongings through UPS. We were absolutely appalled throughout the process at the singularly unhelpful and often rude customer service we encountered. We would like to share with you our experience with your business in order that others who entrust their belongings to you may not regret their decision as much as we regret ours.

We grant that the cause of the problem was originally our fault. Due to a miscommunication, our mailing address on the packages was incomplete, with no apartment number listed. We do not in any way hold UPS accountable for the initial failed delivery. Luckily, we had been tracking our packages closely on the UPS website and noticed that there was a package “exception.” We did not want the packages to be shipped back to California and then have to pay to reship them, so we immediately got on the phone to try to figure out the situation. The customer service agent on the main UPS line was quite rude to us, refusing to give us any information whatsoever about the packages since we were not the shipper, only the receiver. Therefore, we called my boyfriend's parents, who had shipped the packages to us, and had them call the number. It seems to me that the receiver of a package should have the same rights to it as the sender, but perhaps this agent was only following the processing directions she was given.

When the shipper finally got through to someone who could give them information, she was told that we would have to go to a UPS holding facility and pick up the packages ourselves, even though they had only attempted to deliver them once and our shipper had called to have the address changed to include the apartment number. This makes no sense from either a customer service or a business point of view. It is inconvenient for the receiver to have to pick up the package themselves and it must cost significantly more for you to ship the packages back to the sender rather than just redelivering them.

When we further pressed the issue, the customer service agent told us that we might try having the sender go to the shipping center from which the package was originally mailed and ask them to redeliver the package with the correct address. However, when the sender asked for their phone number, the customer service agent couldn't give it to her. It seems ridiculous that this process (which is not even clear will work) must be done in person from the shipping location.

For comparison's sake, we recently had Internet purchases shipped to us by FedEx, one of your competitors, and they attempted to deliver the package three separate times before asking us to come pick it up from the holding facility. We have recently moved to New York City, and therefore we do not have a car and are also a bit short on cash at the moment, so going to the holding facility to pick up our packages was not a simple request. We were going to have access to a car for the weekend, so we were hoping to pick up the packages on Friday evening, but we were told that the office closed at 5PM and was not open on the weekends. Therefore, we rented a U-Haul, which cost us $40 and a deal of stress trying to book the van at the last minute.

When we drove out to the holding facility on Friday, we arrived at the address UPS had provided us (in New York) only to find that there was no UPS facility at that location. We called the UPS main number again and spoke with an agent who was unable to help us with directions, but said she would transfer us to a supervisor. After 5 minutes of waiting, we were transferred to a lovely woman at the UPS number in Greenpoint, North Carolina, who obviously was unable to help us with directions in New York. At this point, we asked a man standing on the sidewalk if he knew where the UPS center was, and he directed us to it flawlessly. It turned out that the address you had given us was incorrect. We were a bit surprised that this man, who was completely unaffiliated with UPS, was better informed and far more helpful than any of your employees.

We finally arrived at the holding facility, where we were shocked to learn that UPS was in fact supposed to deliver our packages to us once the address had been changed (see attached photo). Additionally, the holding facility was actually open until 8PM, not 5PM, which meant that we had wasted the $40 renting the U-Haul. Thanks, UPS. The employees at the holding facility gave us trouble about picking up the package and then stood by and watched while we struggled to load the packages into our van. When I asked them for help with loading, the male employee (who looked far stronger than either of us) informed me that his job is to bring us the packages, and that's the extent of what he is supposed to do.

That statement pretty much encapsulates our entire experience with UPS. Throughout this stressful process, your employees gave us the bare minimum of help, if even that much. We ended up wasting time and money while getting rude service and conflicting information from different sources all within the same company. While we ultimately did end up with our packages, we feel that UPS did not live up to its promised standard of customer service. We will not be using your services in the future, and we will be sure to tell all of our friends about this experience as well. Further, we would appreciate it if you would reimburse us the $40 that we wasted on the U-Haul due to our being misinformed about the services you are supposed to provide. We feel that this is a small favor to ask, given your company's complete failure to provide adequate customer service to us.

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Maia
,
Dec 01, 2008 5:12 am EST

Do not use UPS, we sent four packages from Dar es Salaam office to Italy totalling 70kgs, our items INCLUDE wedding gifts that we could not carry on the plane as we had a destination wedding.

They promised delivery within four days of the items being sent on 21nov 2008. We paid usd800 and until now no one can reasonbaly explain why the items have not been deleivered.

After calling the Milan and Bergamo office where apparently the parcles are, (initially they were in Nairobi then Dubai, Germany no one at their respective offices knows why...),
we have found out after numerous phone calls and emails later that the items are in Italy but we have to wait another weeek for delivery, pay 50euros for customs fees which customs have confirmed this charge is not normally being applied, no one can give an explanation why the items were delayed, neither confirm that indeed they will be delivered on December 4th but should they not be delivered on december 4th, they intend charging us 11euros a day.
Even worse, the staff at UPS office in Bergamo confirmed that the so called tracking number which is to help the customer track whereabouts of parcels at all times through their website does not really work and it is a marketing tool to give the customer some confidence when wanting to use their services. Honestly!

I am so disappointed by their service, appalled by their lack of consideration to innocent customers who trust the UPS brand name and my advice to anyone reading this, use UPS at your peril and considerable frustration, end of the day their service is costly for rapid delivery, you are better of paying extra luggage allowance at the airport.

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jbartle
, US
Sep 03, 2009 8:10 pm EDT

My experience happened 45 minutes ago. I needed to have a pkg held at my local facility. I called the 1800pickups number for help. I spoke with a lady in customer service and explained that I had a 2nd day air pkg coming in for my business and would like it held at the facility. I let her know that I had to have the pkg early and delivery to my address usually doesn't happen until late in the day. I was told they cannot hold the pkg until they have made a delivery attempt. I ask for the local number or if she could contact the facilty for me. I was told they do not have those numbers and they can't contact the facility. I kept making suggestions that I feel she truly enjoyed saying no too. I ask to speak to a supervisor and I was told they are busy and it would be a long wait. I was furious. I pay $92 to have a pkg shipped 2nd day air and have to deal with absolutely horrible customer service. I finally searched the internet found the local number which is not listed in the phone books. I called the local facility and had the request to hold my package granted with no problems. Why did I have to go through all this for a simple request? It's not worth my time or money. By the way I am a retired UPS employee. What has happened to the customer service?

Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Aug 13, 2009 2:58 pm EDT

Can I help?

My name is Debbie Curtis-Magley and I work with UPS Public Relations. I apologize for the delay in my response. We try to reply to online concerns like yours in a quicker fashion.

I want to apologize for the lousy experience you had. I realize we lost your confidence and trust in our service.

If you'd like my assistance, contact me at upsfeedback@ups.com. Please send your contact details and if available, the tracking numbers for the shipments.

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UPSLetDown
, US
Aug 07, 2009 7:27 pm EDT

I agree completely. I shipped a computer across the country with UPS not too long ago, and when it arrived the box was torn in many places, the computer case was scratched despite being packed in bubble wrap, packing peanuts and packing paper, and many of the internal components (Hard drives and optical drives) were jarred loose from their mounts. I did not try and deal with UPSs customer service because I didn't think it would be worth the trouble (sounds like I was right!), but I did not have a good experience. I'm definitely with you in never dealing with UPS again, and trying to spread the word!

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5:31 pm EDT
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UPS they simply don't care if they don't deliver it.

Item sent to my business address -- the sender put the wrong zip code on. Okay so I had to wait for delivery to FAIL before anyone could fix the situation (stupid).
Once it failed, I go ahold of UPS - gave them the correct shipping information - they verified their computers had the right data and that it would be delivered the next day.
Well ...
"we're sorry you had problems" -> went to seattle -> label wrong - back to redmond - "we're sorry you had problems" -> next day back on another truck - back to seattle - another ### can't read takes it in the building then back to the truck and back to redmond - "we're sorry you had problems" -> SPECIAL message up the line and a call "we're sorry you had problems" guarantee you'll have it tomorrow...
Too bad that doesn't fix the label the ### behind the wheel reads.
Not only did they haul it INTO my building 3 days in a row and then back across to the same service center they picked it up from (too stupid to check his / her little hand held computer I guess) .. when a MANAGER corrected the label -- THEY WERE TOO STUPID TO PUT MY NAME ON THE LABEL ! And so, the box came back to my building .. the ### IN THE TRUCK is too stupid to go "oh hey, maybe this name on the other label is okay?".

FINALLY ... I make yet another call, get yet another call back and get a call from someone smart enough to TEXT MESSAGE the driver "hey, take that package to XYZ, floor X, Ste Y, Drop it off with Reception". GEEE SOMEONE COULD HAVE DONE THAT THREE DAYS AGO!

So PUSH ... PUSH HARD to be escalated to a supervisors desk for customer resolution. Someone who can TEXT THE DRIVER WHO HAS YOUR PACKAGE ...

Now we'll see if they can really deliver ...

While I go to work tracking package #2 -- Dear God, please if you have a SMITE left ... UPS really could use brown britches for a different reason than color.

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Update by mammakate
Aug 07, 2009 9:34 pm EDT

Well ... forget help. Abandon all hope. Managers can be told "I'm not going back again today" by drivers or something similar. At this point as the receiving party (not the one who put the wrong address on and NOT the UPS AGENT/MGR who put NO NAME ON) .. I'm being treated as the person who is in the wrong.
It's up for "maybe monday" delivery. We'll see. I don't trust them to be able to wipe their own noses or neither regions at this point.

Customer Dis-Service is job security it seems.

This so smacks of deserving a class action lawsuit it's not funny.

DHL GETS ALL MY FUTURE BUSINESS. I have to let me dollars talk and NOT shipping anything via UPS is how I will address this. I recommend everyone use this same tact.
SHIP DHL or another SHIPPING COMPANY.

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Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Aug 13, 2009 3:30 pm EDT

I'm so sorry to read about the frustrations you've had with UPS. This is certainly not the experience we want to deliver.

My name is Debbie Curtis-Magley and I work with UPS Public Relations.

I'd like to help get your concerns addressed. Please send your contact details and if available, the tracking number for the shipment to upsfeedback@ups.com.

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8:10 am EDT
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UPS shipped package with $1500 worth of insurance, package gets destroyed, pieces are missing, and ups won't pay up.

I recently shipped a package with insurance to cover $1500. The package was shipped in a brand new box with all of the proper packaging materials. The package arrived in 2 days, destroyed, missing a $200 component and completely destroyed. The fact that something was missing from a sealed container, is bad enough, but then UPS told me that by not having them package the shipment, I was asking to have the box broken into. SO basically, UPS doesn't hold their employees accountable, and worse yet they won't pay the insurance.

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Update by mperk874
Aug 06, 2009 8:13 am EDT

Lucky for me, we took pictures of the contents before and after, so we can prove that it wasn't shipped in the condition in which it was received.

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MyOwnFault
lakewood ranch, US
Feb 19, 2010 10:17 am EST

I am almost sure that some of my returns are stolen. I only hope I am wrong. I never see the credit back to my credit cards on some items and I have been foolish enough not to track. It seems to happen when I drop off multiple boxes for return. I am now keeping an account of packages dropped off. I will keep you posted... Lakewood Ranch, FL

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saleen276
Chicago, US
Aug 16, 2009 9:41 am EDT

By contacting this Debbie Curtis-Magley is a waste of time because i contacted her also and she told me there was nothing she could do for me so just want to give you a heads up not to waste your time..I am going thru something similar with UPS on a Destroyed package and they don't want to honor the Insurance so I am waiting on the Attorney Generals Office to contact me..

Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Aug 13, 2009 3:17 pm EDT

My name is Debbie Curtis-Magley and I work with UPS Public Relations.

I’d like to get your concerns addressed and regain your trust in our company. Please send me your contact details and the shipment's tracking number to upsfeedback@ups.com.

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5:43 pm EDT
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UPS ups gave me the worst days of my entire life

The Ups has the worst delivery service that I have seen in my life. Those people are so laizy. I have been waiting for my package to be delivered to my house since yesterday, today since 8 am until now almost 6pm, I called them a million times, but it seems that they do not care at all. I want to make sure that next time that I will buy something online that the ups wont be the delivery one, otherwise I rather not to buy.
UPS gave me the worst days of my life. I could'nt do anything today, besides stay home all day waiting for them to delivered my package.

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Update by Cristiane
Aug 04, 2009 5:45 pm EDT

UPS Suckssssssssssssssss

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Ralff
Minneapolis, US
May 10, 2011 3:33 pm EDT
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UPS DELIVERY PEOPLE HONK THEIR HORNS WHEN THEY ARE DRIVING UP THE STREET, BEFORE THEY DROP OFF THE PACKAGE, AND AGAIN WHEN THEY ARE PARKED OUT FRONT OF YOUR HOUSE. I TOLD THE DRIVER TWO DAYS AGO, WHEN THEY WERE DELIVERING A PACKAGE TO ANOTHER HOUSE.
ARE YOU AWARE THAT IT IS AGAINST CITY ORDINANCE TO HONK YOUR HORN IN MINNEAPOLIS, JUST TO GET SOMEONE'S ATTENTION? HE SAID. THAT'S WHAT WE DO, AND SHRUGGED ME OFF, AND WHEN HE PULLED AWAY, HE JUST HAD TO HONK HIS HORN AGAIN! WHAT A JERK----HE SHOULD BE FIRED. THIS HAPPENED IN MINNEAPOLIS ON 26TH AND JEFFERSON AT APPROX. 1300 HOURS. ARE THERE ANY SUPERVISORS OUT THERE WHO CARE? MABYE ANOTHER COMPANY WILL TAKE OVER THEIR BUSINESS?

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thisonesforu
, US
Aug 05, 2010 2:57 am EDT
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Next time, dont be so cheap. Pay extra money and your [censor] will be delivered NDA( next day air) before 10:30 AM. Funny how you [censor]s complain about having to wait all day for a package YOU ordered. If it's that frigging important, take your fat [censor] to the store and buy it or pay for Overnight next day service.

Ginger Kid
Ginger Kid
, US
Dec 14, 2009 3:43 am EST

"The worst days of your life"? Seriously?

If waiting for a package to be delivered constitutes the worst days of your life, then you must have a pretty amazing life. I'm jealous.

I'm sure calling them "a million times" has been helpful. Keep that up!

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acnn
Melbourne, AU
Dec 14, 2009 3:36 am EST

I hate UPS! It's the worst company I've ever seen!

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Samdra
Edmonton, CA
Aug 04, 2009 6:10 pm EDT
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Had a friend that worked for UPS in Canada and the company was stalking me. i don't know how to react. blame her or them.

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4:55 pm EDT
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UPS driver and company's performance

The above problem sounds similar to mine.For the past few years we've had the same UPS driver deliver to us; he's earned the nickname (behind his back) Mr. Happy because of the same deadpan face he always wears.
I live 6 blocks away from work. This week, Monday, I hear my doorbell ring. My gate by doorbell is 20 ft away from my apt door so I've got a 15-second walk at most to answer. Soon as I get to the door there's a UPS InfoNotice stating another attempt will be made tomorrow between 10:30-5 pm.Wow; there's a window.
The next day, 6 pm rolls around so I call UPS.They tell me my package was returned to sender, having been damaged at 12:45 that day!
Today I go to answer the doorbell at 1:45/2 and the driver's already in his truck, waiting to merge back into traffic!By this time I'm more than upset and this note claims to be the Final Attempt!Where/when was the second?I call the 800 number and state my situation whereas the girl tells me, unapologetically, I'll receive a call w/in the hour to determine what happens next.
The next call I get is local and it's a guy who tells me that the driver "can't" re-deliver my package and I'll have to pick it up myself. I then fully detail this week's account with UPS with the caller who only tells me he can have the parcel resent on Monday. This call merely infuriates me as the caller makes no attempt to placate me OR find resolution to my stress and situation. I'm furious because I've now had to (if package does come Monday!) wait a full 7 days for my package and no concern has been shown by this company in regards to the driver's shoddy performance.On the phone w/company right now.

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Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Aug 03, 2009 12:11 pm EDT

Perhaps I can help?

My name is Debbie Curtis-Magley and I work with UPS Public Relations.

My apologies for the frustrations you've had with your shipment. This is certainly not the experience we want to deliver to our customers.

Please contact me at upsfeedback@ups.com with the tracking number for your shipment and your contact details.

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5:51 pm EDT
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UPS repeated misdelivery

The third or fourth misdelivery by a subdriver: NOW I'm irritated! The first time it was funny; now it's undesirable.

I live in a duplex. A duplex is a single contiguous building on one
property divided into two dwellings. There is a walkway that extends in front of my neighbor's side, which quite obviously continues down to the porch on my side. The regular drivers (called
jobbers) know this, or were able to figure it out logically (not difficult if one is not in rush, or anxious); with them I have only
joy. However, a year ago, and now three days in a row recently, a
subdriver couldn't find the address, and said it didn't exist! EVen though it was their responsibility (after all, they were paid) to deliver, it took 4 additional work days to deliver a package of medical supplies which were time sensitive. After asking a supervisor to call me on two occasions to discuss this matter, and being jilted twice, I'm irritated and frustrated because I need
care, respect and being heard. I also care about the level of training for the subdrivers, which at this writing, appears insufficient. Thank you for reading.

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4:53 pm EDT
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UPS refuses to deliver packages to walk-ups

The UPS driver for my particular area (Mulberry Street, Elizabeth Street, Spring Street, Kenmare Street, Mott Street, etc.) will not deliver packages to customers in walk-ups!

During a community meeting, certain residents have said they have made complaints to UPS customer service but nothing was ever done about it. This leaves me wondering if his refusal to do his job fully is part of his union contract.

My building is not equipped with a buzzer, and I have asked the driver to call the number in front of the my package so I can come down for my package. He said "no" because he doesn't have a phone.

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sarnett
PRINCETON, US
Jul 22, 2009 10:13 am EDT

UPS drivers are not required to use their personal cell phones to call customers. Drivers are required to leave pkgs out of site and weather. The driver is also not allowed to driver release packages to apts without a signature. If they have no access to your front door they will not leave a package. It is up to you to provide the access so your driver can make a secure delivery. If the package is lost or stolen it comes back on the driver. The union has nothing to do with company rules such as driver releases.

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5:21 am EDT
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UPS 15 days delay to delivery, negligence, worst service

I am completely frustrated with the poorest and worst service from United Parcel Service (UPS). I don't know whether I sue this company for negligence of my parcel documents, which is pending for delivery since 19 days. I don't know whether they will deliver it soon or not, but if the documents were not reached as soon as possible, my business will be seriously jeopardized.

Well, I packaged the shipment by myself. It was the immigration application package for 15 of my overseas clients. The documents had deadline with Canadian High Commission - New Delhi by 23 June 2009. Since UPS had shown this date as their scheduled delivery date, I trusted their so-called promise date, and dropped the package to them. It was really a large shipment with huge parcel cost.

I hoped that the documents was delivered on time, and just remained silent. BUT, when I reviewed the online tracking on June 26, I got then fully surprised that my documents were on holding in New Delhi Custom. It now started the worst scenario for me, because there is no way I could extend the deadline for submitting the immigration file to High Commission.

I immediately telephoned the UPS and talked to them. They said they will look over, and the next two days were holidays. Well, I thought it would be ok by Monday. On the other hand, my clients also knew that the documents were not submitted to High Commission, and they all started troubling me. On Monday, I telephoned them, they responded they would look over. Tuesday also the same thing, no good response. Wednesday was July 1 - Canada day. I hoped there wouldn't be Canada day in New Delhi, and so thought it would be delivered. Next day, I called to UPS, but they said they were still looking over the case. After whole week gone, today, July 6, at 5:00 AM, I checked the online tracking, but it still shows no information of delivery. I just tried to fax a request to UPS - New Delhi office taking their fax number from their web site, the New Delhi telephone system told me that the fax number is not registered. What a surprised... ohh my god...

As I already said, the parcel carries the dreams and life of 15 of my overseas clients, who had put faith upon me to work in their immigration case. And now, everybody is emailing me everyday asking for confirmation, whether it was submitted or not. I have already written to High Commission Program Manager about it, and he informed me that the visa offier might look the file sooner after deadline of submission.

I am now in big dilema. Today is monday morning, and I am thinking to telephone to UPS at morning. BUT, I am not sure whether they will even see my package or not. I don't know whether they will deliver my documents or not. I am not sure whether they even have the documents or not, or is it already lost?

Several questions are coming up in mind. I am now thinking if UPS did not deliver what will be my next action? What will be the dreams of all those 15 overseas clients if their applications are refused based on that?

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Miss_Cleo
Gaithersburg, US
Jul 06, 2009 7:27 am EDT

Your problem is this, "that my documents were on holding in New Delhi Custom".
UPS has no control over the Government or Customs of another country. If Customs won't release it, there is nothing UPS can do other than return the package to you. You didn't state a reason for New Delhi's Customs to hold the packages. Your best bet is calling New Delhi's Customs and find out why they will not release your documents so USPS can deliver them.
Again, this is a Government issue. UPS cannot do anything about it.

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7:00 pm EDT
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UPS terrible company

I was to receive a package on December 17 (5 day ground). Today, it is the 23rd of December and the online tracking says "in transit." I called and asked why it is taking so long, after being patient the 1st, 2nd, 3rd, 4th, and now 5th day of the package being overdue. Yes, the weather was bad last week but the weather has gotten better and the streets have been cleared considerably. I see a UPS 8 blocks away from where I live but I haven't gotten my package. Yesterday (12/22/08) I asked that the UPS agent on the phone have somebody contact me on 12/23/08 to inform me about the status of my package since I cannot accept this EXTREMELY DELAYED DEADLINE. Not surprisingly, no one called me. I called again on 12/23/08 and talked to a UPS agent by the name of PETE BUENO. I asked him to look into this matter and have someone call me. Again, no reply. The whole day, I checked online 25 times thinking today is the day but to no avail. Now, at 11:15pm on 12/23/08, it says that it is now rescheduled to be delivered on 12/24/08. This is absolutely unacceptable. I NEED THAT PACKAGE TODAY! I will do everything in my power to let others know of your poor service.

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Stewart
, US
Jul 21, 2009 2:54 pm EDT

We are in Portland, OR and the weather has been poor. I paid for 2-day delivery with guaranteed arrival today, December 24.

Through the online tracking service, I was able to see that both purchases arrived at UPS Portland at noon yesterday, December 23. It is now after 5p on guaranteed delivery date, December 24, and nothing. I rechecked the UPS tracking site and my delivery has now been moved to two days from now, the day AFTER Christmas!

I understand that weather is bad, however, FedEx and the U.S. Post Office (USPS) have been making deliveries since yesterday, and USPS is even making deliveries on Christmas Day to make sure everyone gets their deliveries in time. If FedEx and USPS have found a way to meet their delivery promises, then why isn’t it important enough to UPS to find a way to do the same?!

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Enrickey
, US
Jul 26, 2009 6:44 pm EDT

UPS left a "1st Delivery Attempt Notification" on my Business door on Friday, October 17th, 2008 with boxes checked stating that a "2nd Delivery Attempt" would be made on Monday, October 20th, 2008 between the hours of 2pm and 5pm. By 5:30 pm, on Monday, October the 20th, no delivery attempt has been made. This has cost my business $$$$ to sit and wait for the supposed delivery to take place. A telephone call to UPS Customer Service was made and I was thereby told they would look into the matter and telephone me back. I received a callback from their office at 7:28 pm informing me that they could not find my parcel anywhere. I was then informed that "you take a chance" that your parcel will be delivered. I was then placed on hold whereby my call was dropped and never returned. Is this what "UPS" calls "Customer Service". Will my parcel ever arrive? I guess you "take a chance".

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Simonts
, US
Mar 03, 2011 12:42 am EST
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I was to receive a parcel via UPS that required signature. They tried to deliver twice early morning. I contacted them asking for afternoon delivery. I was told that delivery time is between 7am and 7pm every day, and the actual time depends on the driver's whim exclusively. This is the most ridiculous attitude toward their customers. Do they expect us to sit at home all day to wait when his/her excellency of the UPS driver feels that it is time to deliver our package? This company has totally lost their focus on their customers and no one in his right mind should use their services. I will tell every store I buy from on the web that I will stop buying from them unless they dump UPS as their delivery service.

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2:52 pm EDT
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UPS 2nd day delivery not received on 5th day

I was supposed to receive small package ( A/C part )from PA on 26th June 2009 - 2nd Day Air -
They routed my package to go to MA., instead of Tx.
on calling UPS, they said they are sorry but package will not arrive till 29th June 2009
on 29th june I called UPS at 2pm since I still did not have package..I called again..
Answer...they will deliver before 7 pm. ...I hope so?
that means you can not leave the home untill 7 pm otherwise you may miss the delivery person
and have to repeat the whole thing next day.. considering this
I think U.S.P.S. looks a lot better because I received my invoice by U.S.postal service faster than
part I ordered 2nd day Air from UPS. ...so next time use FedEx or USPS. instead

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Kent R
Arvada, US
Dec 21, 2009 10:07 pm EST

UPS does suck. I ordered a computer from Amazon for a Christmas present. I was hving it sent 2nd day air to be sure to get it on time. It left Nevada on the 17th a Thursday. On the 19th, Saturday, the tracking said it was in Des Moines Iowa. Why Iowa I can't say. I called UPS and was told it was logistics but they assurred me it would be deliverd on Monday the 21st, which was 2 day as weekends do not count. On Sunday the 20th it left Des Moines, I assumed for Denver. Wrong!, it went to Rockville Illinois. I called UPS and they said it had been miss routed, I think Iowa was a miss route, anyway they said it still would be delivered on the 21st. That was a fat out lie, it instead was sent from the air hub to the ground hub and then put on some truck for delivery, to where I have no idea. It has spent all day on the 21st riding on some UPS truck. It is now back at the ground facility. They now say it will not be delivered until the 23rd. That makes 5 whole buisness days. According to the UPS transit times, Ground takes 3 business days from Nevada to Denver. I guess 2nd day air takes longer. What a Joke UPS is. I have no confidence that it wil make it before Christmas. I was originally going out of town for Christmas but have cancelled those plans so I can get the Computer. The package as of this writing is still at the ground facility, not the air facility, in Rockville Illinois. At 10 pm Central time. I have my doubts as it making it to Denver for Delivery on the 23rd. I also have my doubts as to the condition of the computer once it arrives.

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9:54 am EDT
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UPS poor customer service

Made an appointment to pick up packages between 8-8:30 P.M.
Found the place, sign on door said closed at 6 P.M. - confused to say the least.
There was a UPS guy inside so we knocked on the door glass to ask if this was the right place.
The UPS guy inside went around and came out behind us and went ape angry on us.
Got in our faces and was yelling, waving arms about, something about knocking on his glass.
We thought the UPS employee was going to punch us.
Other UPS employees gathered around but said nothing.
What crappy customer interaction, I have never in my 50+ years seen anything like it.
Just add a little sign on your door for god sake and get this guy (no name tag) some anger management help.

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9:34 am EDT
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UPS where's my package???

Don't you love it when you get a package but don't know who has it? UPS delivered a package that required a signature but since I wasn't home, got a stranger to sign and take the package. Then the driver didn't tell me where the package was only left a tracking number. So tracking the package I found out the day it was delivered and the name signed but no further information. I live in a high-rise with hundreds of condos so it could be anywhere! I have been round and round with UPS people who keep telling me they don't know where it is either.

Here's a thought, maybe the freaking driver might have a clue.

They are very frustrating to deal with and have sucked any common sense out of their employeers so customers are left to deal with mindless, clueless "workers". Honestly, I would love to see companies run like UPS go out of business.

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Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Jun 05, 2009 12:03 pm EDT

I'm really sorry to hear about the frustrating experience you've had with your shipment. I work with UPS Public Relations and I'd like to offer some help. Please contact me at upsfeedback@ups.com.

Debbie Curtis-Magley
UPS Public Relations

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10:58 pm EDT
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UPS damaged telescope

Recently in May 2009 I had a Meade Starfinder Equatorial telescope shipped to a buyer in New York. The optical tube was shipped in a custom wood crate. When the crate arrived the outside trim along the lid was ripped off, the side wall was broken away from the crates frame, both optical mirrors were shattered, viewfinder ripped off, and the motor drive cover was shattered. The reciever took pictures of the damages and emailed them to me. I then filed a claim through UPS for damages and was told no insurance was put on the telescope. Which I understand is my fault. Reguardless if any insurance was put on the telescope UPS should take better care of peoples packages. When the telescope finally arrived at the UPS store I was told all they would give me is $100 when it was valued at $494. There excuse was is that it had no additional insurance on the package. I will never ship anything through these ###s. My next step is taking them to small claims court where I live

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Update by Muirhead82
Jun 05, 2009 1:15 pm EDT

For one thing you apparently dont know ### about telescopes. This isn't your Wal-Mart brand that you may buy. I sold the telescope for $494 first off. The company stopped making this model years ago and so therefore parts are readily not avaiable. The guy I sold it to got the replacement price for one mirror that was broken and was going to cost over $350 to replace just that one mirror alone. The secondary 4 vane mirror that was broken costs over $200 to replace. So add that up and we are up to $550, The optical tube would have to be replaced at the cost of about $100 - 150. So now we are at $650 - 700. Then the viewfinder would have to be replaced and thats another $75-100. See I have to do the math for you because you are apparently that stupid. So take your ### ### comments and go bark up someone elses tree. Your not the one out $494. From the pictures you can see the damage was caused by careless handleing not backing. Ripped trim and broken sides off the box don't result from packageing. Argueing with you is like running in the special olympics. Even if you win your still ###ed.

Update by Muirhead82
Jun 04, 2009 9:46 pm EDT

I know it costs more to ship by freight, it was over $300 I think. The fact is is that UPS needs to handle there freight more carefully. They wouldn't want me to grab there packages and toss them around. If I had bought the insurance they wouldn't have paid the claim out anyway. Insurance companies will try to do anything to deny a claim and put the blame on the consumer. For most companies its all about money and not customer service. People put there trust in these companies only to be let down. To me this is not a insurance issue. My biggest complaint is the way packages are handled through UPS. People ship items that cannot be replaced, just like this telescope. The cost to replace the items would be over $700. I just have a problem with companies that have no respect for other peoples property. Of course this is a government ran company, which explains the dishonesty.

Update by Muirhead82
Jun 04, 2009 4:06 pm EDT

I understand that. Its just the fact that the box was mishandled causeing the damage as seen to the outside of the box from the missing trim to the sidewall being ripped off from the frame. Plus the guy at UPS told me that shipping wooden containers like that is prohibited, this is after the fact they had already shipped it. Also one employee from the UPS Store packed part of the item which was the first to arrive damaged. If wooden containers aren't allowed to be shipped then why did they ship it anyway? Insurance doesn't guarrantee it will arrive there safe. Its just something people buy for personal assurance. Maybe UPS need to come up with a new strategy on shipping large and fragile items, instead of craming it all on one truck. They should have shipped it by freight, not by a regular route truck.

Update by Muirhead82
Jun 04, 2009 1:25 pm EDT

I'm sorry you must work for UPS. They don't give a ### about anybodys stuff, because its not theres. Anyway the owner of the store told me even if I purchased insurance he would almost guarranty they would deny the claim. So insurance therefore would be a joke.

Update by Muirhead82
Jun 04, 2009 1:10 pm EDT

Insurance wouldn't have helped save this telescope. I've purchased insurance before and got screwed on that. So don't call people a tight wad or whatever. Here are additional pics of the damage.

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Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Jun 04, 2009 4:42 pm EDT

It's Debbie Curtis-Magley again from UPS. Just thought I'd chime in to offer some assistance. After publishing my earlier comment, I realized that the number listed on your post was for The UPS Store. I'd like to connect you with our Customer Relations team. Please send me your contact details to upsfeedback@ups.com.

Debbie Curtis-Magley
Debbie Curtis-Magley
Atlanta, US
Jun 04, 2009 11:12 am EDT

Wow - I'm really sorry to hear about the frustrating experience you've had with UPS. My name is Debbie Curtis-Magley and I work with UPS Public Relations. Since you included your phone number in the post, I've share your concerns with our Corporate Customer Relations team for follow-up. You should hear back from a team member by tomorrow -- if not sooner.

Debbie Curtis-Magley
UPS Public Relations
upsfeedback@ups.com

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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