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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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J
10:38 am EST

UPS package missing

I ordered $224 amout of products from Sephora and it deliver thought UPS. It was 3-days shipping, supposed to get on 11/30/16 but I never get the package. So I called UPS customer service and they said it was deliverd at 11/30/16 at 3:46pm. I told them I did not get the package and they said its delivered to APT #B. (I live in #A). So I asked my neighbor but they did not recieved any package. So I called UPS again, and they said they delivered to APT #C, so I went there but my package was not in there too. I went #D, #E, #F as they told me, but did not found the package and then UPS finally said "your package is missing" and they said "we did everyting we can do, so we will colsed investigation and you should conact with your shipper as now. Bye." That was really more than angrey. So I finally called the Sephora to ask them for refund, but they said they can't because investigation is still going. I mean.. REALLY? They said they closed investigation. So I did not get any refund or something from them seens now.

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C
7:34 pm EST

UPS denied refund for shipping my package to the wrong state.

I sold a vintage bicycle to a customer in California. UPS than made multiple attempts to deliver the bike to a non existing address in Arkansas. UPS than makes an attempt to return ship the bike back to me but at the wrong address. From the beginning of this ordeal I gave UPS the correct shipping and return address. UPS did admit they had shipping problems at the local level. How was this handled? I was able to retrieve the returned package from multiple calls to UPS to guide the package to my address. I was required to pay to reship the package to customer in California. Local UPS management considered this complaint of mine as "suspicious". UPS did not refund my original shipping cost and gave me a 35 minute run around that this was not their problem. UPS has lost my business!

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G
4:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS non-delivery of package

I was expecting a package today, December 8, 2016 so I was at home, all day, waiting for delivery. (Tracking # 1ZAE57970366083252) I even turned the porch light on for the driver at dark fall. I received an email from UPS at 5:37 pm indicating my package was delivered at left at the front door. My expected package was not delivered and left at my front door. I live in a cul-de-sac and I can hear trucks (mailman, FedEx, etc) turn the corner onto my street. I called UPS customer service within minutes of receiving the email and all I can say is CS at UPS is horrible. The young woman told me I "could not find my package". I didn't know I had to search for it. Usually drivers stop in front of my home, get out, walk on the sidewalk that leads directly to my front door and I open the door because I know when a package is expected. No need to ring the door bell and no need to leave the package at the door. I asked to speak to a supervisor and I was told someone from the local office would call me within the hour. No call as yet. Lying to customers about a service they paid for is not cool.

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P
8:27 am EST

UPS delivery

We received a box full of gifts for Christmas. The package was placed on our front porch. No door bell rang, no indication it was delivered. Meanwhile we get a downpour through the evening. We have a very prevalent 10 foot covered side porch about 8 feet from our front porch. I'm home all the time and heard nothing. It was like drop and run. This morning we open the door to find a drenched box with wet contents (including electronics). These are gifts so we don't know if they will work or not. Electronics don't do well in moisture. I've used UPS for over 30 years and never seen such a mess. I don't want anyone fired. I just want it known that when OBVIOUS choices are available, to use them. If the electronic gifts are damaged, to return these is not easy really and the nearest store is 40 miles away. That would be a few people having to make the return. There are other delivery companies that would do a much better job. Come on you guys. You had ONE JOB. Tracking number is 1Z 022 49F [protected]

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H
6:58 pm EST

UPS denied claim for freight damage

In September, 2016 claim # 1149736 was denied with no explanation. Our company used UPS Freight to ship a pick and place machine that was updated in California back to our location in Colorado. The crate top half was designed to keep out dust and debris and clearly marked "Do Not Stack." The delivery driver indicated that he was only allowed 15 minutes to get the item off the truck and leave. Later that day I removed the top section of the crate and discovered that a very heavy object had been placed on the top of the crate since the upper part of the machine had been crushed about 4 inches. The estimate to repair was $4000. UPS had a 3rd party inspector come out to view the item and packaging and agreed that we had a legitimate claim. 3 months went by an with repeated calls, I was told that these claims take a long time. Then on December 5th, 2016 I happened to go online an check the status and see that the claim was denied. (The correspondence is too numerous to show here.)

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10:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS item not delivered on time customer service refused alternatives

William sepulveda
11189 greenhurst dr.
Riverside, ca 92505
Cell ph: [protected]
Ups tracking #: 1z1739950353316329

Item shipped from amazon.com 2 day air on wednesday 11-30-2016 for friday 12-02-2016 delivery, see below for tracking information:

6:25 am
Out for delivery
Riverside, ca, us
Friday, dec 2
Carrier: ups, tracking #: 1z1739950353316329

4:18 am
Package has left the carrier facility
Vernon, ca, us
Thursday, dec 1

10:48 am
Package received by carrier
Vernon, ca, us

Wednesday, nov 30
7:03 pm
Package has left seller facility and is in transit to carrier
Phoenix, az, us

Received ups email on thursday 12-01-2016 notifying me of package delivery set for next day friday 12-02-2016. I did not receive package on friday as expected.
On saturday 12-03-2016 contacted ups customer service [protected] and requested a saturday delivery since ups failed to deliver my package on friday, i was denied telling me package set for re-delivery for monday 12-05-2016 due to high volume.
I offered to go pick up package at my local ups customer center 1391 spruce, riverside ca 92507. I was told i could not do that today but could go pick it on monday which i refused since ups can deliver it themselves on monday.
I asked to speak with supervisor and was put on hold for about ten minutes with no results, the representative then told me no supervisor available with only option for monday delivery.
I needed this package for saturday since i had hired somebody to install it and now i have to wait till next weekend to do it since i'm at work during weekdays.
I am not happy with this whole experience from ups, i filed complaint with amazon as well for my experience with ups.

You may respond to my complaint
William sepulveda

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Update by wnksepulveda
Dec 03, 2016 10:58 am EST

no additional information

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M
9:01 am EST

UPS deliver my ups driver

My UPS driver has stopped delivering small packages up to my house.
I live on a gated property, and been told even when the gate is open unless package is large or heavy it will be left at the gate. My problem is, this is a new issue for my driver, and only became a problem in the last two months. I have experienced a stolen package, a package that was destroyed by weather, and found in the street by a neighbor. I need for a supervisor to call me to come up with a solution to protect my packages.
I would like for a supervisor or Rep to come to my home to see why the Driver has decided after ten years of delivering to my house with no issues, that he will only deliver large Heavy packages to my Home, he will leave all small packages at the Gate with gate open to allow Delivery !
I have paid for delivery never been a problem before, would like for a Supervisor to contact me and inspect my home entrance, and turn around issue that the driver has for Delivery.
This Driver put a burden on this Family for his decision not to Deliver small packages that was never an issue for over ten years at this address.

Mark Sossamon
3775 W Charter Oak Rd.
Edmond, Okla 73034
[protected]

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L
5:15 pm EST

UPS no delivery within stated delivery date

I count on the delivery date being true. I rely on this product to conduct business and my clients were expecting this to be available for Christmas shopping on Saturday! This mess up can cost me my business! TELL US THE TRUTH! I called your customer service and all they could say is some areas are experiencing a 1 day delay! NOT A GOOD ANSWER!

How About You Refund me the $500.00 you just cost me in business on SATURDAY!

Your sent me the below email!

Scheduled Delivery Date: Friday, 12/02/2016

This message was sent to you at the request of HEALTHSMART FOODS to notify you that the shipment information below has been transmitted to UPS. The physical package may or may not have actually been tendered to UPS for shipment. To verify the actual transit status of your shipment, click on the tracking link below.
Shipment Details
________________________________________
From: HEALTHSMART FOODS
Tracking Number: 1ZW33R830363605604

Ship To: 7-Cycle Research
423 Main St
WINDSOR, CO 80550
US
Number of Packages: 2
Scheduled Delivery: 12/02/2016
Weight: 61.9 LBS

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S
8:20 pm EST

UPS service

I had refused one package with specific tracking number and driver saw a note and sent 6 of my other packages back to the sender. I have attempted for hours to have packages held at the service center or redelivered but everyone i talked to just keeps telling me that there is nothing they can do. spend 2 full hours being asked to repeat my address over and over again. Every time i do person on the other side said, well i do see that packages are being sent to the shipper now and you will have to contact shipper. When i said i did, she goes back and repeats the whole line of questioning. She did this about 6 times. i asked to speak with the supervisor and she said ok. Kept me on hold for 30 min and this person Mel with employee id PZB1EXV takes a call. Dance goes on for another 10 min and i asked if she is a supervisor or a lead. To my surprise she was just another rep. She would not get me a supervisor on the phone. As i'm writing this i'm still on hold. I will never use UPS again in my life, This was by far the worst customer service experience and worst delivery service out there. I see UPS guys leave packages out in the rain, all over the place. I would not trust them again with any of my delivery.

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K
8:09 am EST

UPS adjustment charges for shipments made to correct address

on 10/19/16 we shipped NDA to our customer in Carnegie PA. We have been shipping to said customer since 1965. The UPS invoice arrived with an adjustment charge stating that the carton was re-directed to their main offices and not delivered to their warehouse. i called and found out that the carton had been delivered to the address we requested (the warehouse). yet UPS has requested that we pay $13 for an address correction. It took two phone calls and 30 minutes to obtain a credit which hopefully will arrive on the next invoice. UPS frequently makes adjustments to our invoices stating the address is incorrect. Everyone needs to be diligent and read their invoices because UPS is padding their income, off our neglect.

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D
12:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS ups freight driver

At 1:33 pm on 11/11/2016 we were southbound on I55 at around the 96 mile marker by Cape Girardeau Missouri. We were in the passing lane and came up behind a UPS Freight flat bed 18 wheeler truck that was passing another 18 wheeler truck. We were not "tailgating" or anything of the such. We were by no means in any hurry. The UPS truck got by the other truck and pulled over into the driving lane. As we went by the UPS truck the driver of the truck "flipped" us off. It was a white truck pulling a flat bed and had UPS Freight on the side of the truck. The driver of the truck was African American.
I can't even believe that a company so world wide known would have drivers like this driving for them. Very disrespectful!

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W
11:17 am EST

UPS declination of delivery

I had not ordered an item that was sent to me. However I am a customer of the shipper and my credit card on my account. I declined the item on October 21, 2016. Today is November 8 and still have not returned to item to the shipper. They sent it to an access point on 10/24 claimed I wasn't home for delivery. But left no notice or anything. Also why would that matter I declined the package on the 21st. I called and spoke to 5 different people about this packaged being returned and still nothing. Then they have the package scheduled to return to my home on 11/09/16. All the while my card is being charged and there's nothing they can do. It shouldn't have happened and they are sorry. I wish somehow they will be put out of business. I have had so many problems with them over the years and now it is my honest wish they go out of business. Worst company in the world. Out of business.

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J
8:15 am EDT

UPS deliveries

11/1/2016
I ordered a 250 lb treadmill that was to be delivered by UPS FREIGHT, when I called to schedule this, I was informed that there is only 1 (ONE) person on the truck (driver) and he will not come up steps to deliver this item on my porch. ( my house is raised 4 ft., so it's only 4 (FOUR )steps).
I can understand if this was just the "normal" UPS delivery like packages, , , but come on, this is the FREIGHT line.. which is used for BIG/ HEAVY ITEMS, so why don't this line have a 2 (TWO) man crew on their trucks?
So now my only option is to let them just put it on the driveway/sidewalk (since I don't have a garage) until I figure something out. What if I was an elderly person? Handicap?
I feel sorry for ANYONE who has to use this company for Christmas deliveries! Since this item was an award given to me, & I had no control of the shipment co., I'm basically screwed at this company's mercy.

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Wine Is Good
Wine Is Good
, US
Nov 01, 2016 5:58 pm EDT

You do not want to carry a 250lb item up 4 steps and can not figure out why someone else doesn't either? They are not required to bring anything up steps.

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D
12:35 pm EDT

UPS can't deliver packages

UPS refuses to accept directions for a new construction home which is within the city limits and next door to established homes. It is a hit or miss if they will deliver a package this week. They refuse to call back or try to resolve. Instead they want you to drive out of your way to pick up the package. The Post Office and FedEx have been able to deliver without delay. This is an ongoing problem and one response from customer service is sorry it's not our fault you live in a new contstruction home.

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R
6:28 pm EDT

UPS mishandled merchandise

As you know, UPS trucks are not air-conditioned. I live in South Florida, and the temperature in a car or truck can reach over 120 degrees without A/C. I ordered an LED TV set from New York City. UPS was very quick: three days flat. The TV (according to the tracking site), was loaded FOR delivery approx. 6:30 AM, and delivered to my building at 5:15 PM (on the truck for nearly 11 hours?). I picked up the set from the front desk of my building about 20 minutes after it arrived. It was double boxed by the dealer. When I opened the inner box (the TV box itself), the set was nearly HOT TO THE TOUCH. It had been baking in the truck all day. Needless to say, the set was shorting out, and would not operate. WHY THE HELL DOES UPS BOTHER TO SHIP ELECTRONICS IN THESE TRUCKS WHEN THEY KNOW HEAT DESTROYS THEM? Worse yet...the replacement will be shipped with them the same way. This is riduculous!

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R
12:42 pm EDT

UPS shipping

I ordered a phone that I desparately needed for a meeting, and my deadline is Friday, so I ordered the phone on Sunday. The info was sent to UPS on Monday, but they didnt process it until Tuesday, murdering my deadline. I still ordered the 3 day shipment, so i didn't panic too much. So today is Friday, and I'm expecting my package, so I look online, and its in Jacksonville. Why the hell is it in Jacksonville? And not only that, but they took multiple stops to small cites to scan the damn thing. I need it, and now my job is on the line because UPS doesn't follow their shipment times.

I tried calling customer support, and all they did was keep redirecting me to more agents. After the 7th transfer I hung up. Making sure I never order packages I need at a certain date from UPS ever again.

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R
11:51 am EDT

UPS damaged insured package and refused to pay or refund insurance money

I have never in my life wrote a public complaint about anyone or any company but this situation with UPS is so ridiculous that I had to post about it. I sent a package valued at $700 from Florence MS to New York New York on August 22, 2016 and had it fully insured. The package arrived on August 26, 2016 DAMAGED. I made my first call to UPS on August 27 which is a Saturday that is when my customer let me know the item was broken. The UPS rep placed a damage tag on the tracking number and said someone would call me Monday morning to take down all the information. I called UPS Monday morning August 29 at 8:30AM and I was assured UPS would pick the package up for inspection the following day TUESDAY August 30. UPS never showed up so I called that night and was told they couldn't find the very same place where they had just recently delivered the package, but since I gave them the correct information they would pick it up the next day, WEDNESDAY August 31. They never showed up on Wednesday so I once again called and was given no explanation why they missed a second pick up but was guaranteed they would get it the next day. THURSDAY comes and goes and UPS misses another pick up so I called again. I am told again that they will get it the next day FRIDAY. Friday comes and goes and guess what? They did NOT pick up the package AGAIN. There was no attempt to pick up the package on Saturday either. Finally after NUMEROUS calls the package was picked up on TUESDAY September 6th. I was told that the inspection would take 24-48 hours to complete and they would contact me. I called every day trying to get info on the package and finally on Monday night September 12 I was told my claim was denied because I didn't pack it correctly. I send out 10-20 packages EVERYDAY except Sunday and I know how to pack items. In all my years of shipping this is only the second item I have ever had arrive damaged. In fact I used an insane amount of bubble wrap on this particular package. During this time I was supposed to receive call backs from 7 different UPS agents and not a single one of them EVER called me back. I had an agent named Jackie in New York yell at me, talk over me, refuse to give me her supervisors name, and then hang up in my face. This is the kind of person UPS has working in customer service? Someone should pull the recording of that call! (September 6 Tuesday 11:25AM CST New York Call Center). UPS charged me $117.76 to ship a package with insurance that they broke and then denied that they were responsible. UPS is even refusing to give me back my shipping and insurance money! How crazy is it to charge someone for insurance, break their package, refuse to pay for it, and keep the insurance money!? What? Starting on August 27th through today September 13th I have placed 27 calls to UPS, talked with 36 different UPS agents, and spent a total of 9 1/2 hours on the phone and on hold with UPS and still have no resolution to my damaged package. I even have UPS agents calling me asking if I have the package. They don't even know where it is! Not one single agent I have spoken with at UPS has done what they said they would do, and not one single agent has helped me! I have been shipping things for 25 years and I have never seen such unorganized chaos in all my life! I will never again use UPS for any type of delivery and I recommend that no one else use them either if you want your package delivered on time and not damaged. There is so much more to this story and so many calls that I didn't detail here but I did take 6 pages of notes and names during this process. I also reported Jackie in New York to an outside reporting agency for her horribly unprofessional behavior. I never expected a large company like UPS to treat someone so wrong and not care one bit. There are also no phone numbers available that I could find to actually talk to someone in charge that could work on these issues. I'm writing this to post everywhere I can find on the internet so that others don't get abused and run over by a company like UPS!
1ZDT4K050320007617 Here is the tracking number so Look and see for yourself!

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Wine Is Good
Wine Is Good
, US
Sep 13, 2016 6:03 pm EDT

Paragraphs are your friend.

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J
3:19 pm EDT

UPS delivery driver and customer service

Aug/19/2016.
Tracking number: V0198220641
Worst delivery and customer service. The reason why I chose UPS at first is because I need a quick global delivery. I noticed the customer service for proper delivery time and they never try to remember customer's memo. Now I missed the rush package and have to wait until monday. After this accident customer service had the worst response I experienced in canada. Driver had no responsibility to costumer and customer service had thousands excuses to cover up this mistake. 0 notification letter or phone call from UPS people until I called them and they gave me txxxx talking. This might be my last time to use UPS service and I had enough experience with these people.

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Wine Is Good
Wine Is Good
, US
Aug 19, 2016 5:52 pm EDT

How many packages do you think they get? If they take the time time to read every memo do you think any package would get delivered on time? Or maybe that is why your package was missed...they spent too much time reading memos and not enough time delivering.

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V
7:06 am EDT

UPS missing items

I sent a package to a family member via UPS service and when my sister received it she called me and said that there were several items missing! Package included some cosmetics and beauty products.
I contacted UPS and told them about what had happened, they promised to find out what was going on and contact me back as soon as they'll get some information.
When they called me back they said that they were unable to find something and said that they were very sorry and promised that it wont happen again. Who needs their lousy promises? I wasted my money on buying and sending everything and my sister needed the stuff for her small business. She had several customers who were waiting for these items. Terrible! The worst part is UPS useless customer service which is unable to help! When I sent the package everything was there, when my sister got it almost half disappeared. So I bet someone from UPS stole the products. Is it so hard to find who was guilty? I'm absolutely disgusted with UPS and will never use their service again!

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M
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS poor customer service and multiple delivery failure

UPS Canada should be avoided at any cost for courier service. They have absolutely zero customer service. I have even talked to their management team members and they are even more screwed up. No wonder ### flows from top to bottom in this company. I have even talked to some one at the Director level person and he was a truck driver at one point and did not go through the management school to clearly understand the real meaning management. He was the most ignorant person and could not even keep his own words. For most of the well managed company, the customer service is a core value but for UPS Canada customer service does not carry any value. In lay man term they do not even give a ### about customers. UPS Canada is the most screwed up company in all aspects on the planet.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.