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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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R
6:48 pm EDT

UPS check issue horrible customer service

I deposited a check friday 10.23 my check had an error that i was not notified of by chase. The reason being not my nmy fiance's name whom ive deposit checks for before in my account . I contacted chase after seeing the error in my account and was told I would get the check via mail it was automatically submitted and I would receiev it by Monday 10.26 TODAY at 3pm. It is currently 7:21 pm and I have not received it. I contacted chase to check on the status of my delivery and was told it was just sent out today. First I do not appreciate being lied to as I asked fridayif my check could be transferred to my fiances account or if he can verify in any way that it is ok for his check to be deposited into my account. The representative said the only reason They were not abel to do that is because it had already been shipped out OVERNIGHTED for me to receive by monday 3pm. Now I have gotten the tracking information and it showed a label was created today which confirms that they did this when i got on the phone today. I contact UPS 3 TIMES and they confirmed they received electronic information but have not picked up the package and do not have it in their possession. I work for a shipping company and know that electronic information is what is sent for a package to be picked up does not mean that It was shipped or picked up as ups confirmed it was NOT. I do not appreciate lying to me various times and telling me ill receive it tomorrow when it hasn't been picked up today. Overnight would be picked up the day before to be delivered overnight if they do not have it today means they will not pick it up until tomorrow which would be delivered WEDNESDAY this check is for my rent and it is $2, 700! not 100-200 I need my check asap and your representative Juan L senior specialist from claims confirmed I cannot speak to a supervisor and that your executive department will not help me only his dept manager (Ira) which will call me in 1-3 days. I will not wait that long this is ridiculous!6 ppl 2hrs no help!

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11:55 am EDT

UPS Damaged containers - soaking wet cardboard boxes 10 out of 13

UPS failed to deliver my 10 out of 13 boxes dry and not falling apart - they left them sitting out in the pouring rain and they were completely soaked. I want to be reimbursed for the approximately $370 (for 10 out of 13 boxes) I spent to have personal possessions shipped and not arrive in damaged, soaking wet boxes. UPS will not address the issue and has been giving me the run around since June 2015. I have filed a complaint with the GA Attorney General's office (where UPS has headquarter) and they in turn wrote to David Abney, CEO of UPS and his office has done nothing to assist me. The person David Abney assigned my issue to sent me back to the local office and the local office - who had the nerve today (6-months and several phone calls later) to ask me what the issue is...I had to hang up before I started to scream. How many phone calls, complaints, emails, dead conversations with UPS does it take before they will do the right thing and resolve this issue with me. Best part was when the lady assigned by Abney's office told me "UPS is not responsible for the containers." That is a laugh. So, I guess everyone should use plastic or water proof boxes instead of cardboard to mail stuff with UPS - because if it rains and UPS leaves your boxes sitting out in the rain (like they did mine) - too bad - they don't care. They are "UPS." They don't have to do anything.

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6:04 pm EDT
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UPS poor delivery service

I recently bought a pair of shoes at a local mall.Because the particular store I bought them at was out of the shoes I wanted they were ordered from another local store.They were supposed to be delivered by United Parcel Service.Two days later UPS left a note on my door that I had to pick up my package at a UPS access point.UPS only made one attempt to deliver my package.I didn't even have the opportunity to leave instructions to deliver my package to a neighbor or the apartment office.The reason they were supposed to be delivered was because I work a lot and don't have a lot of extra time to pick it up.Poor delivery service!

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9:08 am EDT

UPS lack of responsibility - failed to deliver

A nasty trend seems to indicate even worse service from UPS. For some reason, I guess due to some corporate account arrangements, UPS will hand of a package to USPS. Sometimes this works sometime not. Then you have finger pointing and the customer (me) is right in the middle. Most recently a package of parts for my tractor were never delivered (three weeks ago) and UPS said they created a ticket to turn over to USPS for final delivery. USPS said they never received it from UPS. There is no way to track it on UPS once they think that they have turned it over to USPS. So there you go, no package delivered. No way to track. This scenario has happened several times in the last few months since Amazon is also now allowing UPS to do this USPS hand off. No recourse generally since UPS will say they did their job (the sound of hand washing) and USPS has no record. BTW: Cub Cadet the shipper made good and sent me replacements by air overnight - parts were free, shipping was free. The service rep told me they are having problems with UPS. Today I am waiting on a small part that arrived UPS in Houston on 10/3/2015 at 0807h. Today 10/6/2015 their tracking says it is still in their Houston location-not out for delivery. This is looking like their typical pattern. Here we go again.

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slrntn
, US
Nov 23, 2015 1:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My problem isn't with the handing off to USPS, though that does get on my nerves especially when I'm charged shipping for UPS and then have something delivered via USPS. The problem I most often run into is that the package won't fit into my box or needs to be signed for and I get one of the little cards from the postman, meaning at least an additional day or two for the delivery.

In the last week though, I've had problems with two entirely disparate orders being handled by the [censored] canoes at Unreliable Parcel Service. I'm done with them. I dislike FedEx just as much, but I'll be requesting any shipping that is not initiated by me be handled by USPS as a first choice or FedEx as a second choice. If UPS is the only option provided, I'll just be sourcing from a different supplier.

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R
1:43 am EDT

UPS stalking

Why is Richmond hub small sort department able to communicate with individuals who are not employed there via Kelly Smith using television and radio live broadcast to defame and slander a single mother because of her sexual orientation ongoing 12 years!

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6:37 pm EDT

UPS drivers

UPS drivers blocked the street to my house while they exchanged packages, At 3:47 on [protected], 116 Linda Lane, Athens Texas.

I came home after a 13 hour day at work. One UPS truck was facing south and the other was facing north. Thier doors were even with each other as they were side by side in the street, blocking the entire residential street. The drivers were not behind the wheel, but were exchanging packages. I waited not very long, because I have no idea how long these guys were gonna be, and my driveway was 150 ft away, but I could not get to it. I drive a pick up truck, I was lucky because I could jump the curbs and drive through my own front yard to get to my driveway. I parked and got out. The drivers did not even care, they acted as if I didn't even exist.
I said nothing, I made no rude gestures, I simply came in the house and called UPS to ask why? They could have parked on one side of the road and not blocked the street and allowed traffic to go by.
I complained and got a phone call back from the UPS center. The lady calmly explained to me that she had sp[oken to the drivers and they said they were in the process of pulling over to get out of my way.
REALLY? Nobody was even at the wheel!
They were exchanging packages in the middle of the street!
She gave ZERO apologies. Not even a hint that there was an error on UPS 's part. She backed the drivers 100%.
Which means I am a liar.
I hardly ever complain. I am the guy that will stand in line forever then checkout and be nice to the cashier, because everyone is looking at her like she is the problem when it is usually the customer that has forgot something or has coupons or wants to verify a check etc.
BUT HOW can 2 grown MEN block a street in the middle of the day and think it is okay?
I will tell you how,
THey LIED and told her they were moving when I pulled up.
I am 53 years old, I know when a giant ups truck is stopped or moving. !
I thanked the customer service center sarcastically for offering an apology and hung up. I then called back again to have a manager call me. I am still waitng for a return call this week from a manager.
I get packages delivered 6 or 7 times a month minimum.
I am NEVER using UPS again.
Fed ex has always seemed more professional, they actually pay thier drivers more than UPS, and it is evident.
I raised such a stink because just maybe the drivers that were rude, won't make someone elses day just a little more irratating with thier I don't care attitude.

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4:05 pm EDT

UPS useless trucking company

Our company has been a ups customer for over 25 years. We have a daily pickup and pay their outrageous bill every month on time! This week I needed to make arrangements for a freight shipment of one skid from Philadelphia to Wisconsin to be picked up on Monday 9/21. I wasted an entire week of my life dealing with ups reps and being told that this is no problem, they gave me price quotes with a discount and it would cost $955.66 and they would help with any questions. Today I called to set up the time and ask a couple questions and was told the price is $2201 because we don't have a freight account. They knew that at the beginning of the week and even sent me an email welcoming us to ups freight. A manager was going to call me back but that never happened. I used another company and saved lots of money too.

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5:04 pm EDT
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UPS suspicion of stolen parcel and pretending delivery attempt

Hello,

A friend of our from Cayman Island has send us a gift in a parcel which got delivered by UPS on Monday 8th Sept 2015 but then was return to depot for non custom payment.
We were not supposed to pay anything for this delivery sent to us a s a gift
The deliver man didn't leave a card a proof of attempt delivery but left in a hurry without saying a word as to what to do next.
Later on both the sender as well as the receiver checked the stay of the parcel with a tracking number.
Just to discover a bunch of lies saved in the delivery history for this parcel.
It says for instance the recipient refused to pay for the parcel a second, third and fourth time.
Nobody has ever come back to our property as my wife was constantly at home waiting for the delivery
I was also hang up on the phone when I call customer service tonight prior to being told the parcel has been "abandoned" .
This is one of the most appalling service I have ever dealt with in my life and am absolutely disgusted with the dishonesty of the company.
I am taking this case further and in the meantime expecting full compensation to be made to the sender.

I will seek legal advice and I am determined to take this even further

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R
11:25 am EDT

UPS inconsistent messaging, and failure to deliver express package after 4 days

Inconsistent messaging, and failure to deliver express package after 4 days

Tracking 1Z013X286640333503 This is what the online system says, and I have spent many calls each day trying to figure out what is going on:

ocation Date Local Time Activity
New York, NY, United States 09/10/2015 9:38 A.M. The receiver has requested that we hold this package for a future delivery date / The address has been corrected. The delivery has been rescheduled.
09/10/2015 9:38 A.M. Destination Scan
New York, NY, United States 09/08/2015 8:56 P.M. The receiver has requested that we hold this package for a future delivery date / We'll contact the sender or receiver about this delivery.
09/08/2015 1:22 P.M. The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.
09/08/2015 9:20 A.M. Delivered
09/08/2015 8:22 A.M. Out For Delivery
09/08/2015 7:40 A.M. Arrival Scan
Newark, NJ, United States 09/08/2015 7:01 A.M. Departure Scan
09/08/2015 6:29 A.M. Arrival Scan
09/08/2015 6:18 A.M. A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Your shipment is scheduled to arrive today after the delivery commitment time
Louisville, KY, United States 09/08/2015 4:37 A.M. Departure Scan
09/08/2015 12:59 A.M. Import Scan
09/08/2015 12:25 A.M. Arrival Scan
Mexico City, Mexico 09/07/2015 7:47 P.M. Departure Scan
09/07/2015 5:57 P.M. Departure Scan
09/07/2015 5:30 P.M. Arrival Scan
09/07/2015 5:24 P.M. Origin Scan
09/07/2015 2:47 P.M. Pickup Scan
Mexico 09/07/2015 7:54 P.M. Order Processed: Ready for UPS

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K
9:54 am EDT

UPS beware

Fellow South Africans, please beware of this dodgy courier service. They are the worst company I have ever dealt with in my life. UPS South Africa is extremely unprofessional in all regards.

I have never seen a company operate like UPS South Africa. They have no sense of urgency to rectify mistakes they make, even if it is at the cost of the client. Beware of UPS South Africa!

UPS South Africa has sent me an incorrect invoice for customs duty via email. Before they deliver, I had to pay the invoice via EFT. The driver arrived a couple days later with a much cheaper invoice and requested payment again. I checked and found they gave me the wrong invoice the first time round. I paid about R2000 more than what I should have. I phone UPS South Africa numerous times to try and resolve the problem. They made me feel like a criminal for requesting a refund on money they wrongfully took. The wrong payment was solely because of their incompetence. They were not even very apologetic for taking my money.

I was told there is no way they can refund immediately. I will have to wait 10 - 12 days. I told them I can’t wait so long. They should rectify it quicker. 16 days later I got another invoice from them, this reminded me that they NEVER even refunded me. I once again had to phone them to try and find out why they have not refunded my hard earned money they took from me because of their mistake. I still don't have my refund until today. I asked them to refund me as soon as possible as I need the money. They ignored my request and decided not to even pay in the 10 - 12 days it usually takes them to refund stolen money.

Just to make thing a little sweeter. When the delivery guy came to drop off the parcel I was about 5 min from home. I opened the gate to the complex via phone and quickly phoned UPS to ask them to please tell the courier I'm almost there. I was told they are NOT allowed to contact the courier for any reason. I explained that he won't even be able to get out the gate unless they get hold of him because he needs an access code. They simply refused very rudely and arrogantly. This is absolutely unacceptable. I complained about the fact that they are not refunding me as it's a lot of money. They response was bland and unhelpful. There is no matter of urgency to keep customers happy. If I don't keep following up I will just lose my money. I consider UPS South Africa a bunch of thief. Steer clear if you want great service. There are many courier companies in South Africa that are way better and much cheaper...

UPS South Africa will NOT see any business from me in the future.

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Debmur
, US
Feb 04, 2023 2:22 am EST

They are unethical and unhelpful. Senders pay top dollar fot faster delivery to the recipient and they still extort a disbursement and brokerage admin charge that is more than double the fee for govt vat. They don't know size or weight of item and the telephone wait times are over an hr with no answer.

I would not use their service and il tell everyone else not to either.one of worst businesses in RSA. I eoukd give them no stars if I could as this matter needs legal address as wehave no idea about their additional costs. They charge us twice or more to deliver same package and from negative hear we still don't get it tineously.

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Ephraim Poho
, US
Feb 15, 2022 12:38 pm EST

I booked international collection last week Thursday (10/02/2022), was told UPS will collect next day on Friday, they never collected, they never communicated with me, on the 14th February I took efforts to contact them and they told me they will collect on the 15th, they even send email as confirmation but they never collected when I send emails no reply, when I call they give me the number of other person who doesn't take calls, am so disappointed by UPS service a d the way they treat their customers, I so regret for opening an account with UPS, and want to close it will look for another company which takes its customers serious.

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11:41 pm EDT
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UPS transporting dead animals

I am writing to request that UPS, too, bans the transport of any dead animals killed by hunters anywhere in the world, but especially big game and any other African animals. UPS is enabling and supporting this cruel and disgusting activity. I am an American living in Australia and send gifts to the US throughout the year. I have very loyally used UPS in the past, but I will boycott using their services and will tell others to do the same, until such time as they decide to do the right thing for these innocent animals and our environment. Thank you.

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11:16 am EDT
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UPS driver kicks dog in nbc video

A UPS driver kicked a small American Eskimo dog during a delivery to an alzheimer's home, caught on security camera on Wednesday, July 8, 2015, and released to the public by NBC. The dog Patch belongs to a worker at the home who came out with his dog to greet the driver. The driver kicked the dog and spun him around, then pushed and shoved the dog's owner who never touched the driver. I have owned two dogs of this breed, including my current American Eskimo rescue dog, and I am shocked and disgusted by this driver's behavior. We ask that UPS review this video and deal with their aggressive driver accordingly.

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Living hell survivor
, US
Sep 06, 2015 11:42 pm EDT
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Unless u where actually there when this happened...I wouldn't b so quick to judge...would u want your son or daughter to be subject to any kind of aggressive behavior from an animal? He probably was protecting his owner but doesn't make it acceptable.

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7:14 pm EDT

UPS ups won't reimburse me for a lost package

So UPS left a package in front of my apt door, during leasing office hours, and it got stolen. So of course I processed a claim with UPS and it's been hell trying to get reimbursed. The first time I called to put a claim in the girl on the phone didn't even do, then the second time the closed out because they claimed they had proof of delivery. When I asked what proof they had they put me on hold and then re-opened the claim. Now they're saying the claim got closed again because they couldn't get in contact with me. Yet they keep telling me they'll be in contact with the shipper. So I asked for a supervisor who wasn't available and she gave a call back 5 hours later and told me she was closing the claim out. Which was lie! Now they're telling me it's going to take another 8 business days. This is ridiculous and unfair. They really are trying their hardest not to reimburse me.

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6:59 pm EDT
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UPS pack and ship guarantee

I have asked about the pack and ship guarantee service for a while and checked with the packing price compared with FedEx. However, they have never asked me about this program isn't for the UPS Account number. I ended up paying $70 for packing my products to ship to my customer who is willing to pay for the shipment but their program seems shady in this store because they used my bubble wrap and charged me money for packing. I stopped them during the packing when I came back and I wanted to measure the part of my bubble wrap that have been used it because I just bought it from the store on Sunday for 3 medium rolls. They are running business unprofessional. They should know the program better than us. I feel manipulate and when I asked whether the declare value will effect with the shipping cost, one of the staff said No until I checked with the other guy. So, I ended up paying packing for $70 and stealing some of my bubble wrap without asking first. No pack and ship guarantee because their shipment price is more than the UPS service. If you have read some of reviews, you will see someone would mention at UPS retail store they charge more money than the real regular service, it is true from my research and talked to UPS representative on the phone. Don't go there. They don't care about you. Who will hire someone for packing that cost $70? We are just a small business. If we pay them like this, how we can live. No one will throw everything to the consumer by raising the product price. I don't know the other branch but so far I don't like the shrewsbury branch and westborough one as well. I think you should change the name of your store. You shouldn't use UPS name as they seem to be a good company and UPS delivery guys are awesome from what I've met them. They like to work and they are really nice. My hard working money $70 just bought my answer a long time ago why UPS delivery guys are totally different from the UPS(You should change the name) retail stores.

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3:22 pm EDT

UPS without attempting delivery effort

I have order one item from Amazon and Amazon confirm me the parcel will be delivered on June 17th, 2015. I have past experience of the delivery driver without attempting the delivery put the slip on the apartment entrance showing "customer not available" even though on parcel has Buzzer code and personal phone no printed. Looking to past experience I was waiting for the parcel since 4 o'clock at the apartment rental office which is located at the main entrance up to 6.15pm. I did not saw any delivery driver of UPS. Inside the office I can see the person who entered and also the on camera I can see the person enter or try to enter in the building. I didn't see any UPS driver try to come in the apartment and my phone call list also shows that nobody has attempted to contact me from the Buzzer. At 6.20pm one small boy playing in apartment who knock the my door and give the UPS delivery slip showing we missed you and collect the parcel from next day. My wife call me you are waiting at ground floor waiting for the delivery and one small unauthorized boy give me this slip. I immediately call the UPS office that driver had send this slip without came into premises send the slip with unauthorized person. After number of request the agent say I cannot help so I request to transfer call to supervisor she say I cannot help in this matter. After number of request he agrees me to transfer call to Manager and holding for 10 minutes she say manager is busy and I can't help you. I request can you locate the driver I can go and pick up the parcel but even though answer was say I can't help. I asked for the Delivery Driver ID and his name, supervisor not provide me detail and say somebody will call you tomorrow. Also I asked for the detail whom I have to contact and where I have to contact no information was provided. Actually this parcel was the birthday gift for my younger sister after wasting almost one hour and 10 minutes on the phone they are not arrange the delivery details.

This is very rude company this is happens all the time with me when I orders my book which is very important to me.

I personally recommend Boycott by not giving business to this company because we pay premium charges for confirm delivery.

I have also contacted one of lawyer in this matter with all proof of surveillance camera and my phone call detail as proof .

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Greg Gagnaux
, US
May 04, 2016 5:32 pm EDT

Just had another TERRIBLE experience with a totally delivery driver. I've had to deal with him two times in the past. WORST COMPANY EVER

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! ! !
, US
Nov 26, 2015 1:03 pm EST

the drivers blatantly lie about having made a delivery attempt. 800# customer service is a joke. Typical american b.s. is not welcome in Canada.

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The Truth You Must Know
, US
Jun 18, 2015 8:10 am EDT

When I used to live in an apartment, and was expecting a parcel delivery by courier, I would simply just call them and have them route it to the nearest pickup location. This is a much easier, and cheaper option for you than "I have also contacted one of lawyer in this matter with all proof of surveillance camera and my phone call detail as proof ."

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2:40 pm EDT

UPS ups driver threats

Stay away when you see this man! His name is Kishan Seoparsan! When I tried to pick up my own package that he failed to deliver, he started cursing and threatening me! He said he would smash me and that he now knows where I live and I wouldn't get away! All I did was to call the office and complain about non-delivery of my own package!

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12:14 pm EDT

UPS rude employee

I went to this site and the lady that was working the front desk was completely rude. There was two other customers onsite that were busy filling out shipping forms. The lady working said she couldn't asist me because the other two customers were busy filling the shipping forms. During this whole time the lady was doing absolutely nothing for 7 minutes. I asked to speak with a supervisor and she refused to get a supervisor. This led to the point of her yelling at me and refusing to do anything. Finally after 30 minutes of waiting onsite I finally got a real manager to speak with me. He didn't seem to really care about anything and said he was going to review the employees behavior. Which I doubt he's going to do because he seemed disinterested. They also had my package just laying openly on a counter that could of been easily stolen by someone else. The package was supposed to be delivered to the customers site. I had to call UPS directly to speak with someone on why the part wasn't shipped to the site. No one could give us a proper answer because they made a mistake. I have to go to UPS all the time and not by choice. This is by far the worst UPS location I have ever been to. I also have never been treated so poorly by a company.

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10:27 am EDT

UPS misdirected package

The sorting facility "MISDIRECTED" our package and it will now be delayed by 3 days. They are unwilling to get it to a local facility where I would be willing to go out of my way, at my expense, to pick it up. Very poor customer service - uncaring individuals.

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Angry2$
Carson City, US
Mar 03, 2023 5:17 am EST
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This is exactly what I mean. They have gone down hill so bad and it is not right. They need to do better. Amazon has improved their deliveries so why can’t UPS. UPS use to be the best. Not anymore. Very disappointed in this shipping company. They use to run a. tight ship but not anymore. VERY DISAPPOINTED! Hire better people that are NOT lazy and fire them if they don’t do the job right.

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8:41 pm EDT

UPS unaccountable and incompetent

I was relying on UPS to receive my necessary specialty medication. UPS claimed to have "delivered" my package however they most certainly did not. I was home the entire day on the day they claimed they delivered the package and not 1 UPS truck was there all day. Being that this was very expensive medication that needs to be refrigerated, I cannot take chances with missing the package so I made sure to watch out for the truck. When I called UPS all they could tell me was that it was delivered. I tried to explain to them that they delivered to the wrong address and I need them to figure out where they actually dropped it off so I could get my medicine. They said it was delivered and there was nothing they could do! A neighbor from a different building in my complex (completely different street address, same apartment number) came 6 days later saying they delivered the package to her. Unfortunately, by that time the medication was unusable since the ice packs melted and the insurance company and pharmacy refused to replace it. I contacted UPS saying I located the box but due to their error my medication was destroyed. They refused to compensate me for my loss which was a result of their inability to read clearly marked addresses. That caused me to go a month without my essential maintenance medication. I will never do business with UPS again, I will choose FedEx from now on.

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1:10 pm EDT
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UPS dishonesty

I received 3 packages from UPS today that had a short delay in Louisville, KY but still made it by the promise date. However, another package came through Louisville KY and according to the tracking on their site, along with the other packages made it to Colorado City and Commerce City, CO but instead of going on to North Platte, NE, it was sent back to Louisville, KY. I spoke with one of their agents who claimed it never left Louisville because of the weather, yet my 3 other packages did. Something here does not make sense, and I am very disappointed that I cannot trust their site and agents for straight answers about where my package is and has been. From the tracking information on the site it appears my package was erroneously sent back to Louisville or was never actually on the vehicle it was supposed to be on. I'm very upset I didn't receive the package by the promise date but I'm more upset with the dishonesty of UPS, trying to use inclement weather to cover up an apparent mistake. Unfortunately, this is the third time so far this year that I have had an experience like this. I do a lot of business with UPS and this is affecting my trust of this company's ethical integrity.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Contact UPS customer service

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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