UPS
reviews and complaints

3 orders and all problem.

1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them.

2nd order: missing 3 tops from order but received 3 not ordered. Returned the 3 wrong ones back to them. They able to ship 2 out of the 3 missing items but wont refund for the OOS one.

3rd order: missing a necklace, again, they said no refund because system said order was shipped and it's company policy.

---What was told was that they reship the 1 order as an accomodation so they will not refund or ship out any missing items anymore for future orders. Note that this the UPS and the packer in the warehouse faults..not me, they buyer. I also return anything that was extra and not ordered back to them, they promised refund but now said company policy, no refund even if it's their fault. Proven, returned with proof of tracking, still no refund. I would say a good way to steal money from people here.

UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own a vehicle, I'm forced to make a 2 hour round trip to pick up my packages every time their drivers are too lazy to attempt delivering my packages properly. The one saving grace is the fact that the dispatch seems to actually attempt to be helpful, that is, assuming you can get in touch with them! On the few occasions that I've managed to get in touch with dispatch, the lady on the other end of the phone actually seemed to do her best to help me out, which was a nice change from the quite frankly terrible service! In the two most recent occasions, the same driver ignored extra instruction and request given to the provider, as well as instruction on my door. It got to the point where the driver made eye contact with me while waving at him to stop as he left the driveway. I'm frankly appalled at this service. The photo attached is one example of many.

My replacement phone was a one day shipment order. I was supposed to receive it on 1/19/2016. I live in Lebanon Tn. The package left Louisville KY on 1/18/2016 at 10:02 pm. The package arrived in Nashville Tn on 1/19/2016 at 12:27am. For the next day my status did not update at all remind you i live about 20 mins from Nashville Tn. On 1/20/2016 it finally updates at 7:45am and somehow these guys managed to send my package back to Louisville in the middle of a snow storm and now cannot deliver my package they say until 1/21/2016. How did these potheads manage to send my package 4 hours away from me when it was just 20 mins away from my house? This is ridiculous! Maybe y'all should do better background checks and stop hiring drug users. Its doesn't take a rocket scientist to sort and deliver a package. I will never do business with UPS again and will be dropping my phone carrier also due to the negligence of the whole situation.

UPS should ban their employees from using 1 hour word.I called customer service about my package, she said that someone from headoffice will call me back in 1 HOUR. No body called, I had to remind them again. Somebody from head office called, she again promised to call me back in 1 HOUR. This hour was equal to 3.5 hours.Again she promised to call me back in 1 HOUR and unfortunately no one called back. Please do not commit to 1 HOUR, until unless you are ready for it.

This is not the first time this has happened. Recently UPS changed drivers in my area. The new driver, young, male, and very poor attitude, has basically decided to deliver "when he want's ." Twice in the last two months I have packages not delivered. Most were Amazon Prime 2nd day delivery. A service that I pay for to get prompt delivery. This UPS driver comes to my area late in the day when he shows at all. If there is a holiday anywhere near or the weekend, packages stay on the truck and he will post a message that the package delivery was attempted. As we have security cameras (24) and they track every vehicle that passes our property in all directions, we have video of the UPS driver going right past our home, NOT STOPPING, and continuing on his way. When this video was offered to UPS, they did nothing. The local UPS distribution center "receptionist" makes excuses and covers for the driver like he could be her boyfriend or brother. Betting odds it's one or the other. To date, UPS does nothing and makes excuses. Now they want me to drive 50 miles round trip to pick up 5 packages that I have paid UPS to deliver. Included in these packages is my monthly medication as I have arthritic knees that basically leave me crippled to the point of not being able to drive. UPS could care less about me or any customer. What a horrid company with a terrible attitude toward service and driver responsibility...

In December I shipped 3 boxes to my son in Eugene, OR from Tucson, AZ. Happy Birthday and Merry Christmas boxes. Sent on December 14. One got through, the rest went to Hewlett Packard in Vancouver, WA. Left at the UPS facility for "will call." The following excused were given: The address doesn't exist, someone at his house changed the address, who do I know in Vancouver, didn't I really mean to send them to HP, we have no idea what happened, someone at the UPS facility in Eugene corrected the address, they were never in Eugene, etc. This is after they delivered 1 package to his house! Can't get a refund for the $70 in postage - UPS said to get it from the shipper and he said no refund until UPS pays him and that could take weeks. No refund, no gifts and no joy. Will never use them again.

The UPS is delivering packages to the next door person not on my street at the wrong address and addressed to me at my address. The people know me but are not returning my packages to me. I have notified UPS about this and they keep saying that the GPS is sending them to the wrong address although my correct address and name is on the package. I will be turning this over to authorities.

This is without a doubt the poorest run business in all of Canada. I ordered a package on Amazon and unfortunately the parcel was shipped using UPS...not my choice as it was the sender that used this joke of a company. I'm from Deer Lake, NL and my parcel ended up reaching their depot in Corner Brook, NL on Dec 17th, 2015. Corner Brook is only 50kms from Deer Lake and guess what...today is Dec 24th and the damn package is still sitting in their damn warehouse...8 DAYS AT THAT WAREHOUSE AND THE PARCEL CANNOT GET 50 KMS UP THE HIGHWAY AFTER TRAVELING ACROSS CANADA. I called their complaints line and you would not believe what I was told by the lady on the other end "I'm sorry sir but we are busy at this time of year and there is not much we can do"? WHAT KIND OF RESPONSE IS THAT...YOU ARE IN THE DAMN BUSINESS OF SHIPPING PARCELS...IT'S YOUR JOB...POOR, POOR SERVICE AND I'LL NEVER EVER SHIP OR HOPEFULLY NEVER RECEIVE ANOTHER PACKAGE FROM THESE ###S.

A large box of Christmas gifts was delivered to my house last evening sometime after 7 pm. I know that it had to have been after that time, since that is when I arrived home. The UPS delivery was left in my driveway next to the garage, with no overhead shelter. It had been raining off and on all day and rain was predicted for that evening. Obviously, I did not know that the box had arrived, and when I went out this morning there it was completely soaked. My question is why could the UPS driver not have used thoughtful common sense to take the box to my front covered porch where it would have been protected from the elements? I was furious! Fortunately, the inner packing protected the gifts from damage, but what if that had not been the case? I frequently use UPS to ship items, and this makes me reluctant to do so in the future. Aren't theses drivers being properly trained, or are they just lazy?

In a quiet neighborhood called Queen Anne in Seattle, on Thursday Dec 17, I turned left on a narrow street, with parking on both sides available, to find a UPS truck stopped in the middle of the street, not parked in available spaces. There were 2 workers: one leisurely strolled up the 3 flights of stairs with a small hand held item, when I gave a light friendly honk. I waited several minutes, then a larger worker got out and had a larger king size pillow sized plastic wrapped white item that appeared light weight: I yelled out : Park your truck" The second worker's response" This isn't the only street." He did not make any attempt to move the truck to an available spot to let me pass. This is a neighborhood street with single lane side streets as was this one at West Smith and 1St Ave West in zip 98119 at 11:40 a.m. - I waited several minutes longer while both of the workers strolled, did not rush as I have seen other delivery workers run to clear traffic. Question: Is it UPS's policy to block roads with their trucks and to instruct their drivers to make traffic wait while they make a leisurely delivery?

I sent my laptop to HP Canada for a warranty repair on Monday this week. HP had sent me a box with a return label, all prepaid. The shipping was by UPS. I live just north of Sault Ste. Marie Ontario, in a rural area, about 15 minutes from town. First problem I had was to find the UPS drop off point. Not listed in any web directories. Also, the "UPS Store" in town has been closed for a while (I found this out when I went to drop the box off to send to HP). After a bit of trouble I found the drop point and the machine went to HP. On Wednesday, HP sent me a message advising that the machine had been repaired and was being shipped back, next day delivery. They provided a UPS tracking number. The machine was supposed to be delivered on Thursday afternoon. It didn't arrive. I checked the UPS tracking info online and it showed that there was a "mechanical breakdown" and the item was in North Bay. Despite that, the item arrived in my city on Thursday at about 1 pm. There are two more "destination" scans on the tracking showing as 1:26 am Friday morning and again at 9:43 am on Friday morning (remember, the package should have been delivered on Thursday afternoon). I was home all day Friday. No delivery. At about 5 pm on Friday I called the UPS number and was assured 100% that the package would be delivered by 7 pm. That time came and went. I called back and was again assured that the driver would be here. Nothing came. I just called the call center again at about 10:30 and was told that it would be Monday. I advised that I was about 15 minutes away from where my package is and I'd like to pick it up. Closed on the weekend. No one to call. The call center is located in the Philippines. There is no one to call locally. I have critical work to do, my laptop is sitting in a warehouse somewhere very close, but the closest person I can talk to is in the Philippines. I'll be writing HP Canada advising that they should be changing their delivery provider.

I bought 5 used tires from a guy in Georgia to be delivered in Champlain New York at a border depot... Easy enough ? Not so ! The tires are BiG military style (hard to lose) and since they are heavy, the seller had to make 3 packages (2 + 2 + 1). The three packages were labelled the same and delivered to the local UPS counter. That was on October 28th and it was scheduled to be delivered on November 02nd in Chaplain New York. On November 02nd, I got notified by the depot that 2 packages arrived and were ready to pick up. Only TWO ? I waited 2 more day and since nothig was happening, I sent an email to the seller stating I only got 4 tires (2 packages) and tht I was missing the 5th tire and last package. He called UPS and was told it would be delivered the same day. I waited 3 more days and sent him another email. He told me EVERYTHING has been DELIVERED. So, I checked with the depot and nothing more had shown up. Nov 05th. UPS issued a LOST package investigation. On Nove 13th they called me to say that the investigation was starting and that they had 8 business days to come up with my package or reimburse. I told them the claim was opened on the 5th, they said we're looking at it now, countdown starts NOW. On Nov 19th, they sent a PROOF of DELIVERY and CLOSED the investigation. I emailed the Border Depot and they told me NOTHING came in. The seller emailed me stating EVERYTHING was DELIVERED. I asked to see the SIGNATURES and UPS DID NOT have ANY. on Nov 23rd, I sent an email to the border depot and got an official email from them stating that they only received 2 packages NEVER the 3rd one. I was given the NAME and phone number for the investigator at UPS. I phoned her and told her That I was still waiting for my package. She said her supervisor would call me back same day. I called her at the end of the day, got her voicemail. 2 days later on friday Dec 04th, I called her back and got her voicemail. Told her I REQUESTED to be called back. On Dec 06th I called back (sunday) and told her voicemail I wanted to talk to somenone in charge. On Dec 07th, I called the helpdesk and got to talk to another supervisor. She told me to open a claim (investigation) AGAIN. It is the THIRD time the LOSE this package. WHat a bunch of CLOWNS and this is a DOMESTIC package. They told me : LOST because labelled badly (shipper fault), I told them 3 packages labelled the same 2 made it... They told me : claims can only be opend by their customer (shipper) soo I would NOT get new s unless I talked with him They told me : DELIVERED when they KNEW it wasn't so I would go away. I had to get an letter from the depot to proove this. I called them repeatedly and they NEVER called back. The shipper (their client) did the same and he stated NOT MUCH LUCK either on his side. Worst thing is : their website has nowhere for COMPLAINTS. No phone number, no email to write to. Even worse : They NEVER call back and you hit their VOICEMAIL every time. So, now it is LOST again. It went from Cairo GA, to Jacksonville FL, to Secaucus NJ (lost), To New York NY, to Secaucus NJ, to Seracuse NY, to Latham NY, to Plattsburg NY (lost again). Useless and they dont care... Open an INVESTIGATION CLAIM ...Famous last word : We do apologize... NEVER NEVER NEVER do business with these AMATEURS EVER AGAIN!

I can't believe the hassle I've had with this carrier. I was supposed to get a delivery on the 3rd (which I paid rush for), never received. Got a call telling us now that the driver tried to delivered the package. I stayed home all day because they said the package would be delivered before 8pm. When we called to speak with them, the rep on the phone was reading from a script and not listening to what we were saying. He gave us nothing but attitude on the phone and wasn't helpful at all. Then the reasoning changed, the driver couldn't find our address. He offered us to pick up the package at their location so we agreed, then he said he never offered us that option. It's the 8th now. We've talked to them every single day. Every single day we are told it's on the truck and it will be delivered by the end of the day. Reasons as to why they haven't delivered so far have been due to severe weather (it's plus 8, no rain, no snow, sunny and clear), can't find my house, other issues they won't specify but still they ASSURE me my package will be here today by 8pm. We shall see. I will NEVER EVER work with UPS again. This is ridiculous, the bottom of the barrel customer service.

UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home at their facility on a Thursday eve. Out for delivery on Friday, then UPS reschedules until Monday. Sad they made up an excuse. Unethical practice. Perishable item now will be ruined. Told by UPS I will be contacted on Monday before 10:00 a.m.

I ordered two television sets from walmart . One was to be shipping here and the other to West Guilford Ontario. Both tv's where dumped at my door. No one was home. The driver simply dumped the set on my front door entry. When I arrived home from work there was my second tv also dumped at the door. Not ever going to use your company again. Thank god my dog walker came by or those tv's would have been stolen. Who does this? LEAVES OVER $1000.00 WORTH OF ELECTRONICS OUTSIDE WITH NO SIGNATURE OR CALLING CARD.

This driver told me to go f myself # 178259 plate number AH 89624 ... Impolite even receiver at CHEO HAD TO TELL HIM to shut up ! No respect rude arrogante and on top of all that he cut us off on the road had to drop to holes cause i am in fifthy three foot truck not very smart ! Should get fired danger to society

I had a package shipped UPS Next Day Air Saver. On their website, in the description of the service UPS offers this as the 1st benefit of the service, "Guaranteed next-day delivery for peace of mind." Here's what that means: 1) Package ships on Wednesday, I pay extra for the "benefit" of UPS' guarantee and "Peace of mind, " realizing I wouldn't receive the delivery Thursday, I really needed it on Friday. 2) At 4 pm the truck from this location arrives and my wife, my son and I hear the driver say that he couldn't find it, but said they would do what they could to deliver it by 7 pm. 3) I call 800-pickups every 30 minutes to see if there was any information. Nothing other than my package was on the truck for delivery, which I already knew was not true. 4) By 6 pm, my "peace of mind" was gone. I got on the UPS website, found the customer support live chat where, at 6:30, I was told that the rep would contact the local facility and I would receive a call. I gave them my cell phone #. 5) After 47 minutes, I needed to use the restroom and unfortunately (though properly in my opinion), I'm one of those who doesn't take his cell phone there. 6) At 7:17 I get a voicemail from the facility (no name offered, I might add) explaining that my package was "mistakenly" put on the wrong truck "so what will happen is we'll put it on the right truck and deliver it Monday." Monday is too late. That's why I paid for "guaranteed" 24 hour delivery even though I knew it would take 48 hours. 7) At 7:19 I called the # from which I received the voice mail. No answer. I look up the number to find it's a cell phone not associated with any business. 8) So it's back to 800-pickups where I hit 0 instead to get a real person. I asked the rep what could be done and offered to drive to the facility to pick it up the next morning. She put me on hold for 10 minutes and then told me she was sorry but they couldn't "upgrade" my delivery. 9)I kind of lost it. I wasn't asking for an "upgrade" just for some accommodation that was far, far less than the "guarantee" for which I had paid and which UPS royally fumbled. I elevated the issue, but after about an hour on the telephone the best I could get is a request to change delivery. That means I get to check the tracking of the package until Monday morning to see if they can actually accomplish it. Otherwise I wait until Monday afternoon, at which time, it's too late 1st class mail would have had it here today, more than 48 hours faster that UPS' 24 hour "guarantee." To sum up: I paid for 24 hour delivery knowing that it would take 48 hours because of the importance of receiving delivery by a certain time. UPS is now "guaranteeing me 120 hour delivery. I'm paying dearly for your mistake, UPS, and you can't even allow me to make accommodations to the point of forgiving your promises and guarantees so my package can actually help me. Thanks. I posted all of the above to Facebook which led to the following exchange: Chronological Comments UPS Dimitry, I would like to have the local center contact you on Monday morning about this again and make sure that this is out on the correct truck and will be delivered to you. Please email us here at [protected]@ups.com with your tracking and contact information. ~Christine Dmitry Rurikovich You don't seem to understand MONDAY's TOO LATE. It doesn't matter by then. The time sensitive nature of my package is why I went to the 24 hour service. Don't you understand that 120 hours could cause problems for people Dmitry Rurikovich It's sitting at the local center less than 20 miles from me, I needed it yesterday. Not Monday. I offered to bend over backwards to get it today. UPS doesn't care. Dmitry Rurikovich Here's the auto response I got from [protected]@ups.com Dmitry Rurikovich Auto-Response By (Administrator) (11/28/2015 09:42 AM) Thank you for your email. Our Social Customer Service representative is working on your request and will respond to you within an hour when received Monday 8:00 a.m. EST - Friday 7:00 p.m. EST, emails received outside of these hours will be responded to by 9:00 a.m. Monday. Sincerely, Social Customer Service I have to admit it made me laugh. To be fair, Christine wrote back to please ignore the Auto response. I knew it was an auto response, but it didn't make it less funny. I am now blocked from posting to the UPS Facebook page and my comments are deleted. Finally, 5 hours later, I get an email. No effort whatsoever to own and fix their mistake. They instructed me to go to the shipper to get my money back and are sending me a $25 egift card. Their final solution was to insult me.

On Nov. 16th I ordered a package that was shipped via UPS. It was scheduled to be delivered on the 23rd. I noted, however, that they were going to transfer the package to the Postal Service for delivery. I upgraded the shipment to get the package here on time. Remarkably, I was informed on the 25th of November that they had in fact ignored my upgrade and delivered it two days late to the Post Office, putting my delivery so late that I will be gone when the package will actually arrive. When talking to UPS they had no idea why it had not been handled properly. In fact I got "this is the first time I have ever seen this." The response was weak and they blamed the shipper. I told them I saw the upgrade post on the tracking one day after it was shipped. Still "I see that, but this is the first time I have ever seen it not handled properly." I will now receive this package some 24 days after I should have due to my departure. UPS is not a service oriented company. They have no resolution, no monetary compensation for their mistakes. The thing I trust less than UPS is the government, between the two there is little wonder why we are in the condition we are in in this country.

Driver has delivered here numerous times. This last time there were several cars in the driveway and he had to back out. Driveway is not that long with ample space to turn around at the end. Especially with the little truck that he drives. He stopped by several days ago and stated he will never deliver here again and he will be dropping our pkgs off down the block. When we told he has to deliver to the address listed he stated he can do whatever he wants. What a angry fellow. I called customer service 3 time which they apologized for his attitude and some one will be calling me in a specified time frame. I have never received any calls. I guess there drivers can do what they want and deliver where and when they want. Never had a problem here before

this has got to be the worst delivery company to do business with. The claims department is the worst to get a hold of and then after three months they deny a claim that was signed for damaged. then when you call and complain as to why they are just rude and no help if you use them for deliveries good luck you get what you pay for and you are warned if there is ever damage you are on you own and out the money