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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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4:10 pm EST
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UPS damaged goods

1. I went to my local UPS store and got the specific information I needed to send a Mac Pro desktop computer that I
sold on Ebay. I was told that if the store packaged the item they would put 4 layers of bubble wrap around the computer, then place it in a UPS box and fill it with Styrofoam peanuts.

2. I purchased the extra bubble wrap I needed to add to what I had on hand from a UPS delivery I had recently received of a Mac
Pro desktop computer as well as the UPS box from the UPS store. I personally put EXTRA bubble wrap over and above what I was told by the UPS Store, filled the box with peanuts and sealed it exactly like I was instructed.

3. I delivered the box with a prepaid label that I made by signing in to my UPS account, making sure that I had marked a declared
value of $2100.

4. When I took the box to the UPS Store I was told that they could not accept it because a UPS Driver had to sign for it because
it was a high value package. I came back and had the driver sign for the package.

5. The box arrived at its destination with the computer badly damaged.

6. The recipient took photos and gave me emails stating that the package arrived seriously damaged and that the computer no
longer worked.

7. I submitted a claim (twice) and it was denied with the rationale that my packing was insufficient.

8. I had the package returned to me and took the computer to the Apple store where it is now being repaired at a cost of
approximately $1400. The final cost may be higher or lower. The cost to replace the same exact computer is approximately $3500.

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10:16 am EST
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UPS delivery

While I was not at home, UPS delivered a package to one of my neighbour without my authorization and despite the fact that a signature was requested.
UPS Canada told me that it is at the driver's discretion to ask a neighbour to sign and accept the package for me.
Although the driver left a note on my front door, I found UPS irresponsible to deliver a package to another address without my consent.

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Reviewer83813
,
Aug 27, 2015 12:18 pm EDT

My granddaughter's toy bunny that she sleeps with was left at the Solara Resort in Canmore, Alberta. We realized it when we were 1/2 way home to Edmonton. We phoned Solara and they said they would ship it to us. We paid over the phone for expedited delivery. Pick up on Monday - delivery on Tuesday. It is Thursday and still NO bunny. I just got off the phone and the agent apologized and said it was in transit and should be delivered by today. I asked her how she would like to put a little girl to bed for 4 nights crying without her bunny. That is why we paid extra for next day delivery. I said she needed to make sure she spoke to a supervisor to make sure it's here today because my granddaughter is going to be gone for 4 nights after today and if I don't have it - she will go another 4 days without it. She didn't commit to doing anything more than apologizing. I really think this shipping company only cares about its business customers! They don't give a hoot about residential customers! I will NEVER use this company again.

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Rynna
Calgary, CA
Feb 25, 2014 7:20 pm EST

Guess what happened to my delivery by UPS Canada. The deliver person placed my item at a wrong address. it is ridiculous! Why do we need a courier service? We might just hire somebody to do the job then.
Calgary Alberta

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Marlene82
, CA
Feb 13, 2014 3:38 pm EST

Guys the worst services of delivery from the UPS. Them broken my tv plasma is complete destroy and they no want paid back. Misery service. Irresponsible people, special in Montreal in ( Beaubien st)

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10:19 am EDT
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UPS ups company delivering atm card

Ups company delivering atm card call the director +[protected].

I have registered your atm master card with ups company this morning as we agreed and the delivery will take off tomorrow morning based on my agreement with ups company director mr. Jerry mark phone tel: +229 [protected]. Call him immediately and foreword your full information to him.

Your full name:
Home address:
Country:
Your phone number:
Six:
Age:

Contact him via the following email ; (atm. Master. [protected]@hotmail.com) I will not be reached till november 20th, 2013. Your amount in the card is us$4.5million and the pin code of your atm card is (6827) the total amount is $4.5 million dollars would by uba bank in benin republic

Regards.

Mr. Henry son

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Pankaj Patel
,
Oct 06, 2007 12:00 am EDT

The card is not working. The website is not working and the toll free numbers are not working...

Number 1 service!

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1:33 pm EDT
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UPS lost package, horrible customer service

I was expecting a package I ordered From Google on Tuesday, because that's what it said on the UPS web site, and that`s what UPS reps said on the phone. UPS gives a time frame of 8am-7pm for packages delivered to a residential address. I lost a whole day waiting for the package. Called UPS 5 times. and all they did is quoted me their regulations of delivery from 8am-7pm. The cannot say anything regarding the package. On their web site it showed that the package is scanned for delivery at my city. The service they give is horrible, feeding lies to get people off the phone. I finally called at 7:01pm and they still kept insisting that the package will be delivered, I just have to be patient for another 30 min. I was patient the whole day. When I called the following morning - they lost the package and asked me to call Google. refused to launch a complaint and did not offer any solution or help. I used UPS a couple of times before and had problems. This time I did not have a choice who will be delivering my package, and ups screwed up again and lost the package. a bunch of ###s working there.

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11:55 am EDT
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UPS unprofessional and distracted driver

Had a car accident with the UPS truck 8/28.
BEWARE unprofessional drivers! Was hit from behind by a distracted driver. The driver did not want to take credit for his poor driving. Distracted and essentially dangerous driving!
Facility is located at 8200 Alban Rd, Springfield, VA 22150. The driver is a liar, he provided unfair statement to the insurance company. Moreover, the driver is unprofessional guy. He did not want to take credit for his poor driving and took advantage of the inexperience of my 18-years old son’s lack of understanding of the seriousness of having been hit from behind by a distracted driver, and my son did not realize that had he called a police officer that the UPS driver would have been found 100% culpable for the UPS drives distracted and essentially dangerous driving and been provided a ticket and points on his license.

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12:35 pm EDT
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UPS nasty and obnoxious driver

UPS driver has been bringing our deliveries almost every day and leaving them whenever he wants. The girls at the front desk had asked him several times not to leave it in the hallway where we have to have a full access for the patients on wheelchairs. Today I asked him again to take it to another hallway, he gave an attitude and said: don't talk to me like that. When I said I will file a complaint, he cursed me out in front of the patients. UPS is horrible, never ever I will recommend it to anyone.

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Problem_Solved
Manhattan, US
Aug 21, 2013 6:14 pm EDT

UPS is responsible to deliver to the physical address. Your staff should move the parcels themselves.

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4:50 am EDT
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UPS ups drinking and driving

I've ran my own small pub for over ten years now, and I have no problem turning down people that are obviously intoxicated. But, when a UPS driver shows up stumbling around, dropping other people's packages in my pub, and asking for a drink, it's a bit different. These driver's are drinking behind the wheel of an industrial truck that is full of packages. They could easily kill a person if they were to get into an accident.

More and more often, I see UPS drivers stopping by my pub to get another drink, and I have to turn them down. UPS needs to send these drivers to rehabilitation before they kill someone.

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Patty Boggs
, US
Jul 24, 2013 5:07 am EDT

It does seem like the driver's have been drinking. They're always swerving and cutting people off of the road

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1:09 am EDT
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UPS ups driver threw package at me

I was at my brother's house on Friday and answered the door for him. A UPS driver told me, very rudely, that he had a package to deliver and that he needed a signature. I tried explaining to him that the package was for my brother, and the UPS driver completely blew up, cursing me out, and then threw the package at me. He then stormed off back to his UPS truck and, almost ran over a little boy on his bike, as he drove off.

These UPS driver's need to cool it. He's lucky that I didn't call the police on him for assault.

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Sara Beara
, US
Jul 24, 2013 5:01 am EDT

UPS is only good to work for because they don't have to do anything but be lazy. It's a pain for the customer.

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Izzieie
Winfield, US
Jul 20, 2013 1:46 pm EDT
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What do you mean "UPS has been falling apart for years now"? They are consistently ranked as one of the best companies to work for. Are you confusing United Parcel Services with the U.S. Post Office?

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HankGivins
, US
Jul 17, 2013 4:24 am EDT

UPS has been falling apart for years now. The employees are just doing what they have to do to survive the crumble of the company.

But the driver could have just left it at the curb, like they usually do.

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Joshua Wells
gaa, US
Jul 16, 2013 3:26 pm EDT

I would have to say that most people have problems with UPS. They are idiots that can't get the job done.

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Alex Press
Lower Lake, US
Jul 15, 2013 2:53 pm EDT

I agree with Mkstitch about avoiding UPS. UPS has terrible service and the driver's think they own the road. I wouldn't doubt it, if the driver just had some road rage and was pissed off.

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8:49 am EDT
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UPS unprofessional behavior

To start from beginning our company distribute Danfoss product in South Africa. We are importing goods from Europe and our business partner Danfoss is responsible for logistic from Denmark to South Africa. This case is carrying from 2011 till today. In May 2011 Danfoss send us goods in custom value 19981.00 ZAR, from which we are responsible for the VAT payment. So far so good, but now all is starting. UPS used wrong amount to clear goods and instead ZAR 19981.00 they wrote on custom documents goods value ZAR 298118.00, which obviously make huge difference in VAT amount to be paid. We actually been told by Danfoss that they sent goods by UPS, we did not ordered from UPS anything. UPS they sent us Invoice for ZAR 46089.00 instead ZAR 2706.00. Now because we are not their customers and we do not have account with UPS, we should pay all fees before, as always upon clearance can be done. We right away inform them that amount which they are charging is wrong and they must rectify their mistake and issue us invoice with right value, which we will pay. They ignored our e-mails and calls and cleared goods anyway and start demanding payment from us for ZAR 46089.00, which I refused to do and ask them to give me Invoice with correct amount, which I will pay immediately. UPS employee makes mistake and they want to us to pay for that? How actually this working? Top of that all import documents are wrong with incorrect values wrong companies names etc. So I went to SARS to discuss all matters and refund. SARS employee check all documents and told me that, there is risk that refund can fail because, of the incorrect information on documents.
Now in situation like that I refused to do claim from SARS and asked UPS to rectify on their side. They didn't do anything and left all things alone. Last year I get visit from sheriff with court papers, where UPS open case against to me for not paying amount, which I apparently owed to them. I had to appointed my lawyers, to defend my self and prove that actually UPS made mistake and they are responsible for whole problem. and they need to solve problem. After sending letters between my layer and UPS lawyers, which cost couple of thousand rand UPS contact me, and asked me to meet with them to try resolve problem. I met with two representative from UPS, we discus matter and they ask me to try claim VAT back from SARS and when SARS refund us pay money to UPS account. I did told them about the risk and problem with documents and they agree if SARS for any reason will not refund money they will credit.
That is agreement see bellow.
"Dear Jerry,
Thank you for meeting with Thore Saether and myself on Friday December 7.
The parties agree on the following :

1)JV Tronics to reclaim the VAT amount on the invoice (P14436) in the monthly VAT return, once settled by SARS to refund to UPS the invoiced amount of ZAR 45832.50. UPS has agreed that due to the nature of this claim, that JV Tronics only make such claim in a month where the entity does not anticipate a VAT refund which may attract SARS attention.We will co ordinate, please keep UPS informed of the status and timing of the claim.
2)UPS to credit in full the disbursement fee of ZAR1833.30
3) The parties agree to withhold and cancel any further legal actions currently in progress or being considered
4) Should for any reason SARS not refund the VAT amount, UPS undertakes to credit such amount .

Thank you for meeting with us and resolving the matter in an amicable manner.We do hope that we can continue to assist you with any logistics requirements you may have.

As discussed please let Thore have the quote we discussed for his analysis and review ( very high, excessive amount), I am sure he will be able to assist and point you in the right direction."

I submitted refund for period 12/ 2012 as agreed and i got response from SARS that VAT return was selected for audit and we need to submit supporting document in 21 days. So I asked UPS to send me document which I can submit to SARS. After numerous calls and mail we finally got our papers on 15 of April 2013, which is 73 days latter. In mean time I had inquiry from SARS to either cancel and redo my submission or submit papers as per SARS requirement. I submitted final papers to SARS on 15/04/2013 and now we are waiting for SARS if they will refund money. But in mean time i had letter from Melany Campbell from legal department UPS with following.
See bellow:

On 7 December 2012, there was an agreement made and noted by our Mr Seather, Mr Galbraith and yourself.
It was agreed that you would claim the vat on invoice P14436 from SARS, and once this was done you would settle the outstanding amount and we would then credit the disbursement fee.

We would therefore like to bring to your attention that it has been 6 months since this agreement and to date we have not yet received your payment. We feel that this has been sufficient time for you to recover this amount and make a payment to ourselves.
We have no choice now but to insist that this agreement be upheld and that this matter be settled by no later than the 30 July 2013, alternatively we will have no choice but to hand this matter over to out attorneys to resolve.

As you can see they threatening me with lawyers again, but we did exactly as we agree to help them recover money and UPS is the one who was holding back situation. I am getting sick and tired from their attitude and threatening me for they employee mistakes. I am going contact all major South African newspaper with same letter and If UPS will not stop to threatened me I am going open case against to them. UPS is most terrible and company I ever dealt with. How is possible to happens ? How they expect someone to pay for they mistake. Because they are big corporation, they can do what ever they want. Never met company with such a incompetent people and stink attitude.

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UPS employee steals our cell # texts our children

I have come to this UPS store, since it opened yrs ago.On Gilbert, AZ. & Elliot RD. Next to Safeway. One of the employees has taken my daughters cell phone numbers, from the paper work. To think he has our address! One daughter mailed a package in Dec 2012, received a phone text, on how he thought she was beautiful, ask is this you ____. I wanted to talk to you, I mailed your package for you... then this June 2013 my youngest mailed a package, got a text, saying the same creepy stuff! They told me what he looked like, we have the texts saved. It took 3 day to get hold of the owner, He has not called me back! I know who this man is by the description! Waiting to hear from the owner! UPS store in Gilbert, AZ Valvista & Elliot Rd. I called him this morning, He said, he talked to his manager, and he will not do again, he also said, he got the cell # s from a friend. really! my children do not know him, the UPS manager, text to my children, You do not know me, I helped you with your package. That is stealing personal information! He knows our address too. The owner, said, thats what people do, to get to know you, I do not think so, that is stealing information!

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GregRoland
Portland, US
Jul 15, 2013 1:03 am EDT

UPS is full of perverted employees. The driver's in my area are known for being perverts. Last year, one was caught trying to pick up a 12 year old girl.

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4:08 pm EDT
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UPS damaged claims

As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost. The claims people are arrogent and condescending and have the attitude that everyone should know the constantly changing rules that UPS uses to not pay claims. Buying UPS insurance is a waste of money - you will never get your money back!

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4:36 pm EDT
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UPS disrespectful driver/ threw my package

I got home early two days in a row because I knew the UPS guy was suppose to come by and drop off my packages. Both times I was on the phone with my husband and I hear one, just one loud BANG at my door. Mine you I am only a few feet away because I seen him coming and I wanted to beat him to the door. He throws the box and leaves. The second day (time) he threw the box I went outside and asked him to come here and I asked him why he didnt knock on the door and hand me the box. And I also asked him why he threw my merchandise that I paid for. He was rude and disrespectful and I notified my leasing office of door damages. He got n my face while I was holding my child and proceeded to yell at me and open up as if he wanted to fight. He said he didnt care because It was a box from finishline and it was some shoes. The fact of the matter is...he didnt pay for it and he has no right to throw anything at my home especially if its mine and not his.

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Belleville
Cincinnati, US
May 01, 2013 11:25 pm EDT

.If there is damage, you sound like the type of person that would scratch your own door just to start a confrontation between UPS and your landlord.

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UPS real jerks who don't know the left from right

About 2 weeks ago I ordered a World War 2 helmet from a company I deal with in the states for antiques. I had no problems before with this company and shipping was no problem. Well, just last week when the package came to Winnipeg I got a call from UPS saying that customs wanted to know who my broker was? Dughhh UPS, there has been no problem like this before, then they wanted to know if this WW2 helmet, (which is a replica) was for my personnel use?over and over again, and they would not release the shipment unless I pay the customs fee up front. Normally what would happen is that I pay when I get a bill in the mail from UPS. Well they raised a stink over this helmet which has no insignia on it. It is a replica of a 70 year old product. I collect WW2 uniforms books, movies etc and no problems. UPS called me up again and said they copied down my payment number, humm after all this time my payment is on file they now say they mess it up? The law in Canada says I can collect this stuff so long as it is not use in any hate related things in public. Well, after this charade of back and forth I went to the media who intern told me that they called Canada customs and they said that they cleared it and that it was UPS fault. UPS says it is customs fault, and that it was selected for being checked. If that is the case then doesn't Canada Customs know the law in Canada? That it should have been waved off. I am sure they get WW2 stuff going back and forth between the border and this stuff is not at all hate or related to some radical group. Yea, like I am going to parade with this helmet on I be the laughing stock of Alberta. Never use UPS again they seem to be incompetent people. I always get some person who can't be barley understood over the phone when complaining. I finally got the package delivered to me. Below is a scan example of how the harassment I had to put up with.

Canada has no legislation specifically restricting the ownership, display, purchase, import or export of Nazi flags. However sections 318-320 of the Criminal Code, [8] adopted by Canada's parliament in 1970 and based in large part on the 1965 Cohen Committee recommendations, [9] provide law enforcement agencies with broad scope to intervene if such flags are used to communicate hatred in a public place (particularly sections 319(1), 319(2), and 319(7).[9]

Also, after being on the phone to UPS I got in my email I need power of attorney to release the helmet. I called back UPS and they say it is Canada Customs doing this. Funny I had stuff checked by customs many times and the tape on the box to reseal the package says "Cleared by Customs" and delayed and it was waved on through. Normally my stuff goes through Winnipeg, MB and then it goes to Calgary, AB and up to Olds, AB. This time I got a notice from Fredericton, NB that says I needed power attorney. I called up UPS and they said I needed to give them permission to release the package and power of attorney is just a consent form. Really, because according to the legal terminology of Power of Attorney it means somebody else to handle some else's affairs if they are incompetent or sick to do so.

Delivered
Delivered To:
OLDS, CA
Delivered On:
04/10/2013 12:35 P.M.
Location:
Front door
Service Level:
UPS Standard
Package Progress

Red Deer, AB, CA
04/10/2013 12:35 P.M.

Delivered
04/10/2013 6:48 A.M.
Out for Delivery
04/10/2013 3:30 A.M.

Arrival Scan
Calgary, AB, CA
04/09/2013 10:33 P.M.

Departure Scan
04/09/2013 4:18 P.M.

Arrival Scan
Winnipeg, MB, CA
04/08/2013 10:00 P.M.

Departure Scan
Winnipeg, MB, CA
04/05/2013 7:11 P.M.

Import Scan
04/05/2013 2:52 P.M.

Arrival Scan
Fredericton, NB, CA
04/05/2013 4:38 P.M.
Power of attorney documentation is missing and is required for clearance

Now this is a normal procedure same company I deal with WW2 stuff:

Red Deer, AB, CA
04/04/2013 10:35 A.M.
Delivered
04/04/2013 9:00 A.M.
Out for Delivery
04/04/2013 3:30 A.M.
Arrival Scan
Calgary, AB, CA
04/03/2013 10:23 P.M.
Departure Scan
04/03/2013 4:11 P.M.
Arrival Scan
Winnipeg, MB, CA
04/02/2013 10:00 P.M.
Departure Scan
04/02/2013 3:00 P.M.
Arrival Scan
Fargo, ND, US
04/02/2013 10:30 A.M.

Departure Scan
Winnipeg, MB, CA
04/02/2013 9:36 A.M.
Package data processed by brokerage Waiting for clearance / Receiver's customs broker has been assigned The shipment is now released to move in transit
04/02/2013 9:31 A.M.
Package data processed by brokerage Waiting for clearance

Fargo, ND, US
04/02/2013 6:02 A.M.
Arrival Scan

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UPS not delivering package

I ordered a Vizio TV off of Amazon for my Grandma's birthday (her tv is 10 years old.) I paid extra for two day shipping so it would be here on Monday 3/18. As of tonight Tuesday 3/19 the TV is no where to be found, it cannot be found due to "emergency" circumstances.

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magfer
Sonora, US
Dec 12, 2013 8:38 am EST

I'm having the same problem but the manager basically told me she doesn't know what the problem is and would have to talk with driver. She would call back, never heard from her. I ordered an item with two day delivery, was suppose to be delivered 12/6/13, it is now 12/12/13 and I still have not received the package. It snowed 5 days ago and there is one patch of ice about 3 feet long which is what I think that is why the driver won't come up the driveway. We in the neighborhood have had no problems driving in or out, I received a fed ex shipment and an FTD shipment. The manager at UPS stated it isn't like our trucks, so I asked are your trucks like driving a school bus, garbage truck, or propane truck which could explode if it crashes as they have made it to our house no problem. Maybe that is why she isn't calling back. She also told me that I could come pick up the package at the distributing center, what did I pay shipping for. Am going to send a letter to corporate although from what I am reading they won't care. But maybe amazon will as I will be requesting all my shipping costs back and letting them know as they are very customer oriented.

Why The Long Faces
Why The Long Faces
, US
Mar 19, 2013 10:25 pm EDT

What does the tracking number say?

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UPS value of a life

I worked for UPS for the past 5 years. Safety first is their motto in meeting yet once on the floor working or on the clock that goes out of the window. I was struck by illness on the job with Rhabdomyolysis, (Healthy athletes die from this quite often) they had me train for a new driving position during a heatwave in winter uniform and with a supervisor who skipped my lunches, chain smoked and felt it was good enough to drink mounds of water all day instead of eat when the houses to be delivered to mostly have lengthy driveways to haul up and down. This went on for 2 days with 11-12 hour shifts. I ended up going to the hospital which was mandated by the Doctor appointed to UPS workers, my body started to shut down, my muscles began to destroy them selves, my heart became irregular and I still have high blood pressure, I could have lost my life. Management/union reps visited me the same day I was admitted and showed concern. It has been 7 months since, this happened in July 2012.. 7 months of UPS contesting my illness, leaving me and my family facing foreclosure and shut off notices. They know my struggle and the fact that I do not qualify for workers comp, they are quick to pay claims for packages and customer complaints because they avoid any bad publicity, but care less about the welfare of their workers. They make the load workers touch packages twice which are against all rules, they allow supervisors to load trucks against policy, and create a fake atmosphere in the warehouse following rules and regulation only when upper management is scheduled to visit. There is much more, but my complaint is that I could have lost my life, and they are fighting not to take responsibility for a life, but will for a package. Disheartened and disgusted.

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Why The Long Faces
Why The Long Faces
, US
Jul 18, 2013 4:49 am EDT

When you are expecting packages on Christmas Day and the post office is closed, I hope they forget where your house is Jennifer.

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Jennifer Alice Miller
Salem, US
Jul 14, 2013 8:41 pm EDT

UPS drivers are overpaid. They should be making no more than $15.00/hour. They are lazy and can't get the job done.

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slynn1
Orange, US
Mar 02, 2013 11:04 pm EST
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She can make a law suit if her supervisor refused her lunches, smoked in front of her and the resulting in her illness. If I was the complaintant I would investigate what options are open to file a complaint with BBB. I hope you a quick recovery.

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zelliej
Clifford, US
Mar 02, 2013 10:08 pm EST
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BARACK HUSSEIN OBAMA BARRY SOETORO WOULD, LIKE

TO THANK YOU 3. ### HEADS .

.

.

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Rockandroll
Philadelphia, US
Feb 17, 2013 7:48 pm EST
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It's not UPS fault for you getting sick. It was your responsibility to purchase disability insurance. You obviously didn't. UPS is not the irresponsible one here, you are. It's time for you to grow up and accept responsibity for your choices.

Why The Long Faces
Why The Long Faces
, US
Feb 17, 2013 7:45 pm EST

If you can't hack the job, quit and get another one.

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12:59 pm EST
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UPS rude, disrespectful driver

I just want to complain about a very rude and disrespectful driver who delivered my package yesterday. For what I know his name is jaime, I am working in one of the shoe store here in inglewood as the office manager, jaime the ups driver went inside the warehouse to give us the package, he usually hand evry package to jeronimo so he was surprised when I was the one whos getting the package from him, he was like "nope not you, I dont know you, not the bald headed guy" which is very embarassing and humiliating and evrybody in my workplace laughed at me I felt really really bad about it because first of all I dont know that driver (Jaime) we are not friends how come he's gonna throw a joke on me as if we are close. I kept quiet and didnt say a word hes still throwing jokes on me making fun of me so I dont kknow I felt really bad cant explain how I felt that time, for me that is very disrespectful I want you to punish him or maybe to atleast remind him to be cautious in whatever he was saying or doing specially when he doesnt know the person he was talking to..

Ps. Im gonna paste/attach something on this message so you would know whos driver/jaime I am talking about. Hope you can help me and punish all this disrespectful, rude and abusive drivers from ups. Just in case you guys couldnt understand what I pasted on my wall heres the tracking number so you can track down whos driver deliver my package 1z00262f0163415952 1z00262f0163415952

Sincerely,
Nathe

At the request of nico melegrito, this notice alerts you the following shipment has been delivered.

Important delivery information


Tracking number:

1z00262f0163415952

Delivery date / time:

30-january-2013 / 10:07 am

Delivery location:

Front desk

Signed by:

Jeronimo

Shipment detail


Ship to:
Inglewood
Ca
Us

Ups service:

Next day air

Weight:

2.0 lbs.

Quantum view request number:

26cad95434c9fd90

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11:47 am EST
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UPS delivery update lie

I order a PC from Lenovo, UPS tracking stated that the PC would be delivered by close of day on the 3rd Jan, so I worked from home and waited in all day. It didn't arrive the tacking updated at 9pm to arriving the next day the 4th Jan with no reason.

Again I arranged to work from home, waited in all day at 4pm the tracking was updated to say they had tried to deliver but I wasn't in which was a lie I had waited in all day and no card was left. Delivery man clearly wanted to go home early.

No explaination as to when it will be delivered now, charlatans.

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UPS 2 day air shipping a scam?

Paid a lot of money for 2 Day Air shipping with UPS only to find out that my parcel has moved from Coppell Texas to Spring Texas (3 hour drive by car) has taken 5 'business' days (not including holidays and such) -- Dang it, my parcel was supposed to arrive in Wisconsin long ago. {sigh}!

There's been NO mention of damage or weather delays.

That parcel contains urgent supplies and is why I paid extra for 2 Day Air Shipping to expedite the delivery process. But I guess the UPS hippie bus must have taken a wrong turn, oh wait; my parcel is suppose travel by 'air' {doh}!

This statement is true; I have all copies of UPS tracking info including receipts of payment should any official person require further evidence to support my case. Of course the company who supplied the items are not at fault and since they arranged the shipment; a claim for refund will need to be made by them and then credited to me; should that fail?, I intend to lodge official complaints to the appropriate authorities.

UPS must not be allowed to accept money for services they did not provide. If any else has an issue such as this? then I strongly advise you to lodge an official complaint.

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camricks
Detroit, US
Jan 02, 2013 6:48 pm EST
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People complain about that a lot! They ask what can Brown do for you? I say, absolutely nothing! I use ol' faithful--the Blue Eagle! The postal service, even with all of its financial troubles is still the best train running to get my parcels when and where I need them. AND, they won't charge you for correcting addresses! With UPS, if you spell Reading Street like Reeding Street THEY CHARGE YOU. Stick with what you know. The Blue Eagle delivers to EVERY ADDRESS in AMERICA six days per week, and to 10% of every address on Sundays and holidays!

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6:00 pm EST
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UPS parcel delivery delays

UPS is a big cheater. I am suffering so much because of these guys. My parcel was coming from United States and it just circled in my own city for 5 days.They posted fake delivery attempts. Each evening i come home, call them and ask about my package. They give a fake reason for not delivering it. After 5 days of frustration, I finally could reach a supervisor who assured me that i will get my package today itself. But as expected i did not get anything. I was not surprised to see a fake comment on the tracking information that "As per the customer request, the package will be picked by the customer at our office. Customer has confirmed it." It is all fake, white lie, they make up things. I did not get any call, never confirmed that i would pick them at their office. I had already been to their office the previous day and they returned me telling that the package will be sent to my home.The customer care representatives keep lying that they are sending urgent messages to the parcel center. The parcel center also updated in their records (as told by their agent) that they called me multiple times and have discussed the delivery of this package. I was never contacted by them. They dont want to do work just bother poor customer. Canada post is so much better. I wasted so much time, energy, money because of totally unreliable services by UPS. I would NEVER EVER recommend their services to anyone.

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UPS poor delivery service

UPS left notice of delivery attempt with no indication of reason, time, or any marks at all. I was sitting inside the door during delivery and the delivery person did not knock or ring the doorbell, just peeled off the attempted delivery sticker, stuck it to the door and left. When some one pays for overnight delivery it is guaranteed that some one is waiting for it! At least the Post Office gets the mail to me. I can be charged for overnight delivery, but UPS has a problem delivering on their promise. This has been the least satisfying of any of the shipping services. Does anybody think I will get a discount or refund for poor service? My guess is not.

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1HVT797
, RU
Oct 27, 2012 7:29 pm EDT
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Here's the thing -- UPS won't refund the customer, they refund the business, and the business would refund you. THe business will probably not refund you because UPS will show attempted delivery on the date the order was scheduled to be receive by. It's your word against UPS, and you won't win.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

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Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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