Complaint Rating:

Company information:
UPS
Dallas, Texas
United States
Phone: 214-914-8254
ups.com

I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It was sent on a Wednesday, insured, from a local UPS Store, and delivery was promised by 7 PM Thursday (she needed it for a nursing class on Friday morning). Basically, UPS did not scan the package, and until Thursday evening around 8 PM, no one in UPS knew where the package was. Finally, around 8 PM, the package was scanned for the first time by UPS---in Montgomery, Alabama! UPS supervisors could offer no explanation how the unscanned package was now in Alabama, when it was sent UPS Ground WITHIN TEXAS! Further, they were unable to get the package on a plane Thursday night, so basically my daughter is behind in her class because of this incompetence. There is no excuse for this type of customer service!