Complaint Rating:

Company information:
UPS
United States
ups.com

We are in Portland, OR and the weather has been poor. I paid for 2-day delivery with guaranteed arrival today, December 24.

Through the online tracking service, I was able to see that both purchases arrived at UPS Portland at noon yesterday, December 23. It is now after 5p on guaranteed delivery date, December 24, and nothing. I rechecked the UPS tracking site and my delivery has now been moved to two days from now, the day AFTER Christmas!

I understand that weather is bad, however, FedEx and the U.S. Post Office (USPS) have been making deliveries since yesterday, and USPS is even making deliveries on Christmas Day to make sure everyone gets their deliveries in time. If FedEx and USPS have found a way to meet their delivery promises, then why isn’t it important enough to UPS to find a way to do the same?!!