Complaint Rating:

Company information:
UPS
United Kingdom

Emirates high street.com sent via Arvato distribution GM goods purchased with airmiles and cash to Anne Ibbs, Golf Cottage, Montagu Road, Formby, L37 1LB. The items did not arrive. Subsequently a card was received via mail on the 13th February, correctly addressed, advising that they [UPS] had been unable to deliver on the 4th of February because 'directions needed'. A contact number was given to enable delivery instructions or directions to be supplied by the 11th. In the absence of this information the items would be returned to the shipper. Which we were advised was the case.
The address is not necessarily easy to find but it is our belief that the driver just didn't bother as the full address was obviously in the possession of UPS hence the delivery of the correctly addressed postcard.

gti_golfcottage@talk21.com