Menu
UPS Customer Service Phone, Email, Contacts

UPS
reviews & complaints

www.ups.com
www.ups.com

Learn how the rating is calculated

1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for UPS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of UPS. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

UPS reviews & complaints 2063

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
11 reviews
Sort by:

Newest UPS reviews & complaints

ComplaintsBoard
J
12:42 pm EDT

UPS ups driver stole cabinet off my front porch & refuses to return it

On August 8, 2016, a UPS driver out of the facility in Wyoming, Michigan, took a box containing a Sterilite cabinet off my front porch. I immediately called UPS and informed them about what their driver had done. The UPS driver knew he took the wrong box, because the item description on his paperwork didn't match the item description on the box that he took. He also admitted to his team leader that he had taken the wrong box. The UPS driver left a sticker on my front door, informing me of the tracking number.

I have repeatedly called and chatted with UPS Customer Service, and have gotten no where. One of the supervisors who finally responded hung up during our conversation. The other supervisor provided two different call back phone numbers, both of which were disconnected or no longer in service.

UPS refuses to tell me why it won't simply have its driver return my stolen cabinet. It has repeatedly refused to tell me what happened to my stolen cabinet. UPS also refuses to tell me why its driver refused to pick up the original two boxes that were clearly marked with their shipping labels and tracking numbers. UPS never did pick up those boxes for return, so I gave up.

On August 12, 2016, I found the tracking number had finally been entered into the UPS Web site. The Web site stated my cabinet had been delivered to some company called Jensen Distribution Services in Spokane, Washington. I have no idea why this company is involved, or if they're somehow connected to the corrupt seller on www.amazon.com that initiated this entire mess -- The Factory Depot.

I e-mailed Jensen Distribution Services on August 12, 2016, and asked employees to please return my stolen property. I have also repeatedly chatted and e-mailed Customer Service at www.amazon.com and its corrupt third party seller - The Factory Depot - and the response from both has been the same as it was from UPS - "not our problem". Seriously?

Is there anyone who can anyone help me blog online and expose what these dishonest companies and their employees have done?

All I'm asking is that someone please return the four-shelf cabinet that was stolen off my front porch by a corrupt UPS driver on August 8, 2016. According to the liars at UPS, The Factory Depot and www.amazon.com, Jensen Distribution Services in Spokane, Washington, has my stolen cabinet.

This country is so full of corruption and evil. What has happened to Americans? When will the hate and finger pointing ever end? How much worse does it really have to get before it all collapses?

Read full review of UPS
Hide full review
ComplaintsBoard
M
11:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS lost high value item

I shipped a small package from a UPS store on 7/14/2016
they opened the package, re wrap it, put it in a bigger box, when I picked it up, the boxes were shredded, and a diamond bracelet was missing, I wanted to do a police report right then and there...but the UPS customer service rep instructed me to file a claim ...I bought insurance for 2000.00 of coverage ...
I did file a complaint with UPS ...to date I got nothing but the run around!
tracking # 1ZE

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
S
3:04 pm EDT

UPS ups lost my $14k pkg

I moved to Miami from Toronto a year ago and I had my parents ship out a total of 6 boxes I had packed with my personal belongings in it. They made it all the way down south with no issues. The five of the six boxes arrived in time. The driver tells me that my sixth box (total sum value of appx $14k) will be coming on the following business day (being Monday since my boxes got delivered Friday). Monday comes around and still nothing so I call Customer Service n they open an investigation. I called almost every single day for that whole month to keep track of the investigation. These customer reps literally read off a script given to them to stall you every time no matter what you say to them. Either theyll tell you something different and get your hopes up (but for all u know theyre b.sing to make u lay off for a while) or they dont know s***. I dont understand how every single rep can say something different when they are all trained to the same extent as each other.

Anyways, after 2 weeks of hustling to try to get in touch with the person in charge of the investigation, I finally got a call from Jennifer. She asked me for details of my contents (size, brands, colors etc) n mind you, my box was pretty unique because a) it had used clothes in it that I can describe and provide pictures for, b) i had Indian clothes from my wedding packed in zipper bags underneath n c) i packed a canvas collage with my pictures on it. So you just cant go wrong with identifying the box.

She gets the details off me n disappears for a week. Then she finally calls n tells me that so far they have found nothing. The box was last scanned physically in Jacksonville FL. According to tracking, it made it to Miami but never got physically scanned so there was no way of knowing if it really did get there or not. Luckily, I got a friend working at the hub where my pckg was allegedly being kept. He gave me the inside detail of what goes on in there. The packages in most trailers come damaged and broken. Which makes sense because the other 5 boxes were pretty beat up, but things were still intact except one frame that broke but whatever. He said that hes seen 80 lb pckgs sitting on 10 lb boxes in these trailers, boxes unorganized, just thrown around. More than likely, my box being a heavy 50 lb box is probably badly damaged. Damaged boxes are taken out of trailer n labelled n thrown aside. They dont scan it because if they do then theyre liable for the damages so they just take pictures n leave it on the side to sit there until further notice.

Now if the box is damaged but contents are in tact, theyll repackage it but in my case, its my lifes worth of clothes in there n theres no way of knowing whats missing n whats not. So acc to my friend, they'd rather pay u than release ur package to u for fear that there will be a lawsuit filed for missing items. They dont touch it, they dont repckg it. They let it sit there till 5 months r up n then theyll auction it. AND NO ONE WILL EVER ADMIT TO YOU THAT THEY HAD THE PACKAGE BUT IT WAS DAMAGED. Thats what p***** me off. Im willing to sign a waiver for the box n take it with me as is, but atleast tell me you have it. This Jennifer simply said they found 4 lost boxes n none of them r mine. I call bulls***. They lose thousands of packages on a daily n they only look in the lost n found section, not the damaged section. So the investigation is bogus. She makes a call from Virginia n relies on some incompetent lazy worker to tell her that he looked everywhere in that 25000 sq ft facility for that one box n couldnt find it. And she relays that info to me. No hard work done n im sitting here going into serious anxiety n depression thinking about it.

Now im trying to get in touch with Corporate n the media ..anyone who can help me get my box out. All 6 boxes came together in one trailer the whole way . I know my 6th box did too. They just never scanned it because it was damaged n no one will touch it so no one will know its there. Im lucky enough to atleast know that much. I feel bad for those who wont even get that far n will eventually quit after relying on those fools sitting at customer service to just tell them that their package disappeared into thin air. Ridiculous. Do not use UPS. They only try to save their a** n if it means compromising your property, they will do just that.

They've closed my case with absolutely no closure to me other than that they dont have it. When asked what couldve possibly happened, they blamed the CBP for mishandling labels on the box when it first arrived on the border. How ridiculous is that story? Theyll say anything but admit that they messed up. And being a person who suffers from anxiety and chronic depression, UPS has done nothing short of giving me grievances.

I just want my box back. No money can replace the emotional value of the contents in that box. My wedding dresses are in there and they were custom made from abroad. I am currently living on 2 months of clothes (some that I brought with me and others that I bought here). Im running out of options. Plz help me!

Read full review of UPS
Hide full review
ComplaintsBoard
L
1:40 pm EDT

UPS delivery

I receive packages from UPS a lot. They never ask for a signature and sometimes don't even ring the doorbell. Well today I was waiting for a large package delivery and wanted it to be put in my garage instead of left on my porch as usual. So I happened to be home and he did ring my doorbell but by the time I got out he was driving off. He stopped further down the street so I went and met him and asked if he could put the package in my garage. He would not answer me or even look at me but his actions were of annoyance and aggravation. He got back in his seat and drove off at a high rate of speed for this neighborhood. He came back the same way speeding. He got out of his truck with the dolly and proceeded to put the packages in my garage for me since it was too heavy for me to lift. He never said a word and just handed me the machine to sign. It was really scary. Are they suppose to get a signature if someone is home?
This type of service is really inappropriate and they do not have a complaint department.

Read full review of UPS and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 15, 2016 7:31 am EDT

You are not his only delivery. I wish you would get a job at UPS and see just how much those drivers are expected to do in 9 hours. They do not have time to dilly dally. As for putting it in your garage, that was nice since they are not required to do so. They ring the bell to let you know you have a delivery, not to wait around and chit chat.

ComplaintsBoard
N
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS sacramento office

Today, Wednesday, July 13th I contacted your customer service department to inquire about a package that I expected to receive on Tuesday, July 12th. The package arrived at your Sacramento Office on Saturday, July 09, and it apparently is now lost. I was told they would start an investigation into the matter, however they estimated it could take up to eight days. Unfortunately, as you have probably heard before, I needed the package yesterday.

Under normal circumstances, I understand that packages can be delayed, and/or lost, however this is the second time this month a package that went through your Sacramento facility was lost. My packages were not shipped from the same company, they were different, so it is not the company who is at fault, it is UPS.

Below is the information I received when tracking my package:

Scheduled Delivery:
Scheduled delivery information is not available at this time. Please check back later.
Last Location:
Arrived - West Sacramento, CA, United States, Saturday, 07/09/2016

Shipment ProgressWhat's This?
Location Date Local Time Activity
West Sacramento, CA, United States 07/09/2016 12:06 A.M. Arrival Scan
Ceres, CA, United States 07/08/2016 10:30 P.M. Departure Scan
07/08/2016 9:25 P.M. Origin Scan
07/08/2016 3:55 P.M. Pickup Scan
United States 07/08/2016 7:01 P.M. Order Processed: Ready for UPS

Additional Information
Shipment Category: PackageShipped/Billed On:07/08/2016Weight:1.00 lb

If this has happened to me twice in one month, I am certain I am not the only one. It is unfortunate, but when having packages shipped to our facility, I will be certain to ask what carrier they are using.

Thank you for your attention to this matter.

Read full review of UPS
Hide full review
ComplaintsBoard
B
9:10 am EDT

UPS customer service, tracking, delivery

Tracking # re:1z063ax09050917746, package was dropped off in novato ca with delivery location in beaverton or

Tracking number
Tualatin, or, united states 07/13/2016 6:24 a. M. Out for delivery
07/13/2016 5:29 a. M. Arrival scan
Portland, or, united states 07/13/2016 4:57 a. M. Departure scan
Portland, or, united states 07/12/2016 11:08 p. M. Arrival scan
Hermiston, or, united states 07/12/2016 7:57 p. M. Departure scan
07/12/2016 6:11 p. M. Arrival scan
Spokane, wa, united states 07/12/2016 3:00 p. M. Departure scan
07/12/2016 11:50 a. M. Arrival scan
Horsham, pa, united states 07/07/2016 11:47 p. M. Departure scan
Horsham, pa, united states 07/06/2016 11:31 p. M. Arrival scan
Philadelphia, pa, united states 07/06/2016 10:35 p. M. Departure scan
Petaluma, ca, united states 07/02/2016 5:23 p. M. The shipment has been dropped off and is now at the ups store®.
United states 06/24/2016 6:54 p. M. Order processed: ready for ups

Contact record:
7/1/2016, package dropped off at the ups store in novato (Ignacio) 94949

7/6/2016, I went online to track the package and it showed no updated status, I then went on "chat" and spoke with "dan d." and was told it was lost in transit and a package investigation is required but dan could not do this and gave me the [protected] number to call. I called the number and was told the package never left the ups store that it was dropped off at so I went down to that store letting them know the package was time sensentive/medical sample going to a lab. The representative at the store said the package was not there and then called the same 800 number and handed the phone to me. The ups representative on the 800 number told me that the package was in transit and was expected up for deliver the next day on july 7th. The next day I went back on the computer to see if it was delivered and the tracking at that time said it was in the state of pa. I then called the 800 number and spoke again to them and was told it went to pa by mistake and that there was nothing they could and it was being sent back via ground/truck back to the west coast. There was no addtional option that ups had offered being that the package was time sensentive. The tracking is now saying that today 7/13.2016 it is up for delivery, 13 day after the package was dropped off.

Read full review of UPS
Hide full review
ComplaintsBoard
A
8:39 am EDT

UPS delivery service

I had to stay home on May 19th/2016 from 9am to 7pm to receive a package (tv stand). I had no choice but getting a day off from work to stay at home. It was 5pm no news from the UPS guys, called the company, they confirmed my address, phone number and all other information and told me the delivery is on the way. It became 7pm, still no news. Checked the UPS website to get the my delivery status, and it showed it was DELIVERED. Called the company again, after 10 minutes waiting, I explained the situation and asked them what was happening. I was told that the delivery guy couldn’t go to my door, because I live in a condo building. I told them that we do have 24 hours concierge and if any problem, why they didn’t call me. Their answer was that it’s not part of their duty to call the customer and the driver didn’t know in order to get to your door he had to go through concierge. Their answer was so stupid that made me angry, it seemed that I was the first person living in a condo asking for a delivery. When you listen or see their advertisement on TV & radio and compare it with what actually they are performing in real situation, like comparing black and white. I won’t use this company if I have a choice.

Read full review of UPS
Hide full review
ComplaintsBoard
P
5:30 am EDT

UPS incredibly bad delivery service

I have ordered some things and my package was sent via UPS. For a long time period there was no tracking number provided and I actually received it three weeks later. It took them forever to deliver my order and every time I asked them about the status of my order they replied nothing. They could not even tell me the delivery date! The whole thing was a real nightmare! I had no information about my order and they never told me anything. I did receive my order only 5 weeks later! Very slow!

Read full review of UPS
Hide full review
ComplaintsBoard
K
10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS breach of contract

united parcel service and teamsters local 63 violated the terms of the collective bargaining agreement when i was fired on October 7, 2013. I was attempting to drop off medical off work orders on that date at the facility in ontario california when supervisors (robert sandoval) and Chris wright along with shop steward Calob(last name unknown) approached me requesting i take a fitness for duty tests as someone claimed they smelled alcohol. i tried to inform them i was there to drop off medical off work orders when i was told to "shut up and do what they say". So I did fearing if i refused that would be grounds for immediate termination. The collective bargaining agreement Article 35 states "A employee who is on leave of absence or off work due to long term disability shall not be subject to testing. When i applied for unemployment benefits did i learn the reason i was fired was a failed fitness for duty test. I appealed the decision to deny me benefits and won. I have filed in federal court for disability discrimination and the case is ongoing. The union needs to be held accountable as well. What are my options if any? Please help me...

Read full review of UPS
Hide full review
ComplaintsBoard
A
2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS courier delivery

One of the worst courier services ( along with Purolator)! Where do they find those delivery guys? They can't read the notes, they drop off the parcels wherever they want, while I'm sitting home and waiting for them with the windows open, listening to every sound outside... I will also leave a comment for the seller I bought the product from so they would start using regular Canada Post services.

Read full review of UPS
Update by Anvan
May 06, 2016 2:21 pm EDT

One of the worst courier services ( along with Purolator)! Where do they find those delivery guys? They can't read the notes, they drop off the parcels wherever they want, while I'm sitting home and waiting for them with the windows open, listening to every sound outside... I will also leave a comment for the seller I bought the product from so they would start using regular Canada Post services.

Hide full review
ComplaintsBoard
J
8:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS receiving a package to my business

UPS was suppose to deliver a package to my business on 3/29/2016. By 3/31/2016 I still have not received the package. I tracked the package and UPS delivered the package to someone's house 45 minutes away from my branch. I called UPS and they told me the change the address. UPS said they did an address change for my address being undeliverable.

I manage a commercial roofing distribution company and have big rigs in and out of my branch every day. Along with FedEx and UPS in and out of my branch every day. My warehouse has been here for years and is in the warehouse district in Dallas. So UPS excuse was a lie.

UPS called me back on 3/31/2016 and told me they had recovered the package. But, that they will not be able to deliver my package to me until 4/04/2016 at the earliest now. Almost 1 full week late. UPS did tell me that I could pick up my package at 4200 Samuel in Mesquite, TX 75149 at noon on 4/01/2016. UPS branch is 30 minute drive 1-way for me. So, now I am having to leave my branch and spend almost 3 hours of my day to pick up my package that a delivery company can not deliver.

When, I arrive in Mesquite at noon. The guy at the counter was less then friendly and told me my package wasn't here. I will have to drive to some other branch to pick it up. I told him that is unacceptable and I was told my package was here for pick up at noon. I spoke to the supervisor Tonya again and she was surprised I was told that. I had to wait another hour to finally get my package.

Finally, I get my package and I am on my way back to work. UPS was 3 days late delivering the package. BTW, which they never did deliver. I had to pick it up. UPS did not reimburse the shipper for the delivery nor did they compensate me for having to take time out of my work day to pick up my package that they could not deliver.

If I treated my customers they way I was treated I would be out of business. It was by far the worst customer service I have ever received. Whoever changed the address on their own so probably lose their job. I will never use UPS for anything again.

Like, I said I mange a commercial roofing distributor so I am shipping things every single day. Here is an example of a Billion Dollar corporation not caring about who the serve at all. And UPS does not care how it affected my business and time at all.

My recommendation is to not use UPS for anything. If, you do. Good luck.

Read full review of UPS
Hide full review
ComplaintsBoard
C
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery driver and company lack of concern

Through my job I have been dealing with UPS for over 20 years. On hundreds of occasions they have denied claims saying insignificant packaging. I've even had a package engineer design packaging that exceeds FedEx testing and still not pass UPS standards. Personally and professionally I've had countless lost, damaged, and late deliveries. I have even had some purposely left out in the rain with no type of protection. I have been on six tours of different Hubs LTL and small packaging, throughout the US. The worst one I've ever seen was in Jackson Mississippi.

Recently on March 11, 2016 I was supposed to have a package second day aired delivered from Amazon. UPS did not deliver it and said it was due to no one being available to sign for the package. This is not the first time this has occurred and Amazon doesn't require signatures for their packages. The package was finally delivered on March 14, 2016 without a signature.

On March 19, 2016 it was reported to me by my neighbors daughter who was down visiting that she witnessed the driver throw my package, which had lamps inside of it, then the driver kicked my dog. I am really reported this to UPS call center who sent a message to the local hub saying that a manager would be contacting me. On March 21, 2016 and employee from UPS did contact me and asked me what happened. I told them what I was told and she said that the supervisor would have to talk to the driver and investigate it. She also said that the supervisor would contact me back within a day or two. On March 22, 2016 this same employee contacted me back and said that the driver inform them that he was being attacked by my dog. I explain to them that my dog is on a wireless fence and can only go so far. I also explained to them that my normal driver leaves my packages in my driveway and wrap them in plastic and it looks like it's going to rain. There was no reason for this driver to kick my dog. This would explain why the dog does not like the UPS drivers. I was told nothing else was going to occur as far as UPS was concerned everything was settled. Since they do not see this as an issue I am left with no option but to turned this over to the police for animal cruelty and I will do every attempt to never use UPS again professionally or personally.

Read full review of UPS
Hide full review
ComplaintsBoard
R
2:45 pm EST

UPS speeding drivers

We Have had UPS drivers speeding down our road before, but now I am tired of it! I understand that they have packages to deliver, our neighborhood has kids that cross the road to see there friends and I am worried that one of them will get hit. The tag Number is GC6214

Read full review of UPS
Hide full review
ComplaintsBoard
R
12:20 pm EST

UPS switched labels

After the Gem Show, I went to this location to ship my purchases back. I had bought something for a friend as well. Using my UPS account, I printed out 3 labels at the store. Two were going to me and the third to my friend. One to me was already sealed and the others had to be packed. When they packed the packages, the labels were switched. Only when they arrived did we realize the mistake. I called the store and they gave me the runaround. I called UPS and they said it was a franchise and I had to deal with the store. I also spoke with a UPS manager who saidnhe would also talk with the store manager, Jay.
Two days later, I got a call from the UPS manager telling me to expect a call from Jay. All I wanted was to be re-imbursed for original shipping. I would pay to get them to proper addresses. Jay did call and was very tactless in telling me that it was a matter of he said, she said and that he had no intention of re-imbursing me. He implied that I made the mistake. Since the boxes were very different in size, i would not have been confused. It happened in the packing room which was out of sight.
With so many UPS stores in Tucson, go to a different location. This team is shoddy, makes errors and doesn't own up to their mstakes.

Read full review of UPS
Hide full review
ComplaintsBoard
B
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS courier theft

On November 2nd 2015 my sister in law shipped my Samsung Galaxy 4 mobile phone from Fairfield NJ to me in the Bahamas. The UPS tracking went as follows. Reading last to first.
Nassau, Bahamas 05/11/2015 8:16 We're attempting to verify the package location. / Lost package investigation
Nassau, Bahamas 03/11/2015 11:31 Arrival Scan
Miami, FL, United States 03/11/2015 8:45 Departure Scan
03/11/2015 6:59 Export Scan
03/11/2015 5:26 Arrival Scan
Louisville, KY, United States 03/11/2015 3:20 Departure Scan
Newark, NJ, United States 02/11/2015 22:15 Arrival Scan
Parsippany, NJ, United States 02/11/2015 22:00 Departure Scan
02/11/2015 21:40 Origin Scan
United States 02/11/2015 2:03 Order Processed: Ready for UPS

The package never arrived in the Bahamas and obviously was stolen en route.

UPS do not seem to have a reason for a disappearing shipment such as this as their options are only lost or damaged. Theft does not seem to be an option for them. The Bahamas UPS Agent maintains that the item did not arrive in the Bahamas and so, I the customer, have lost a 600.00 + piece of property and UPS could care less. UPS has offered compensation at about 10% of the replacement cost of this item. Fairfield police department feels that there was no crime committed in Fairfield and suggests I contact UPS in Parsippany. UPS is more secretive than the Cosa Nostra when it comes to contacting any management personnel. They have nothing beyond lost and found it seems and certainly no legal department. If the employees had a grievance however I am sure they would find the right people to speak to.
The above tracking data was taken from the UPS website. I have lost a valueable mobile phone and I would like it to be replaced.

Read full review of UPS
Hide full review
ComplaintsBoard
R
11:53 am EST

UPS lies

I have now had three shipments arrive at UPS in Ontario and be shipped back to the sender without UPS ever attempting to deliver them or contacting me to say the parcel was here. I suspected this the first two times, but now I know for sure.

I ordered a ring cushion from a company in B.C. in November 2015. When it hadn't arrived by mid-January, I contacted the sender. He contacted UPS, whose tracking information claimed the package had arrived at my local UPS store, but was sent back after they tried and failed to deliver it. I had never received any notification, by either phone or email, that the package was there.

After investigating from his end, the sender sent out the package again, also by UPS. (I asked him not to use UPS, but he wouldn't listen.) After a couple of days, he sent me the tracking information. According to the UPS website, they tried to deliver it to me on Jan. 27, but could not find my name on the building directory. Need updated address information, said their website. I made an account, and personally put in ALL my address information on Jan. 28. The website also said redelivery was scheduled for Feb. 1. I made sure someone was home and had a phone in hand the entire day. No package arrived. I checked their website: no updated information had been entered, but the redelivery date had been deleted.

On Feb. 2, I was home all day in order to receive a package from a DIFFERENT vendor, which arrived successfully via UPS. In other words, a UPS driver managed to find me on the building directory and bring the package up to my door. In spite of this, when I looked at the UPS tracking information for the ring cushion on Feb. 3, the UPS website had ANOTHER entry saying the receiver is not listed in the building directory, and the package will be returned to the sender. At no time did UPS ever send me ANY notification about the parcel being in their hands. By contrast, for the package I actually received, I got UPS emails telling me the parcel was coming, then one saying it had been delivered. Why the difference? The package that arrived successfully was sent by L.L. Bean, a big-name company that probably has some clout with UPS. The one that never arrived was from a company no one has ever heard of. Mind you, the other parcel that arrived at my local UPS store and sent back without anyone ever trying to contact me or make the delivery was from Home Depot, so maybe it's just a crapshoot.

TO SUMMARIZE: UPS enters fictional information into their tracking system and blames the customer for the package not being delivered. Oh, and don't bother calling customer service -- all they do is parrot the tracking information back to you, and when you try to tell them the information is not true, they just keep repeating it. No attempt to help whatsoever.

This company is a complete mess. They have no business being in business.

Read full review of UPS
Hide full review
ComplaintsBoard
E
8:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery

I have had repeated problems with UPS delivery. Packages are not delivered to may address and the carrier tells me how many packages he has to deliver, as if that should satisfy me when I don't have the package I've been waiting for. Most recently, a company sent me two packages from NJ, one by UPS ground and one by FedEx ground. As with the USPS, I could track my package every step of the way with FedEx and it arrived three days ago. Meanwhile, my UPS package "disappeared" four days ago with no updates on its location. When I called to speak to a supervisor, I get the worst customer service rep anyone could ever imagine. He tells me how great UPS is and that it doesn't matter how much better USPS and FedEx do at delivery--because UPS is UPS. What a horrible attitude! What terrible service! I have come to dread when I see a company has used UPS to deliver an order to me, to absolutely dread it. The US Postal Service, on the other hand, has drastically improved package delivery and my experience with them is great. UPS: wake up! You're service is terrible!

Read full review of UPS
Hide full review
ComplaintsBoard
R
6:57 pm EST

UPS service, overcharging customers

I have encountered several over charging problems with this location. If I was not a frequent customer, I may not have noticed this practice, but several times I was smart enough to push back and question the pricing and asked if I could see the screen for myself and behold, they were overcharging for incorrect weight and zip code on several packages, this was done by each person that worked there. Now I make sure that I ask to see the screen and have them to recalibrate the weigh table to ensure they are charging me for the correct package and weight.

Another time, I brought in a small child's chair for delivery and wanted to know if they had a box to fit it and they, of course, said yes, and proceeded to measure the chairs arms front sides, back, legs, and across and gave me a cheapest price of over $200 per zip code before even putting it in to a box. Of course they didn't get my business. So I went to another very near by UPS store and the first thing they did was put the chair into a box, measured the box, then weighed the box, got shipping info and gave me a price, a price ;including box) which was far less than half of what the Potomac (Falls Rd) store gave me. This is a common practice with The Falls Road location and I am just appalled at the fact that they are really doing this type of bamboozling on a everyday basis to so many customers. Outrageous!

This location needs some serious oversite and reprimand because they are giving UPS a very bad reputation. I intentionally inquired with a Florida UPS store to see how they would handle a package like this and they too said, a price is never given until the item is boxed/packaged, box is measured and weighed, shipping info is entered and then price ranges can be determined by the system, based on customers shipping options and price of box/package. I would love to hear the Corporate Office response ro this.

Read full review of UPS
Hide full review
ComplaintsBoard
R
5:35 pm EST

UPS missing items, no refund or items - sweatshirt, necklace

3 orders and all problem.

1st. order was delivered to neighbor and they wont ask UPS to pick them up and deliver to me. they resend new order. My neighbor handed the packages to me so I returned the new one back to them.

2nd order: missing 3 tops from order but received 3 not ordered. Returned the 3 wrong ones back to them. They able to ship 2 out of the 3 missing items but wont refund for the OOS one.

3rd order: missing a necklace, again, they said no refund because system said order was shipped and it's company policy.

---What was told was that they reship the 1 order as an accomodation so they will not refund or ship out any missing items anymore for future orders. Note that this the UPS and the packer in the warehouse faults..not me, they buyer. I also return anything that was extra and not ordered back to them, they promised refund but now said company policy, no refund even if it's their fault. Proven, returned with proof of tracking, still no refund. I would say a good way to steal money from people here.

Read full review of UPS
Hide full review
ComplaintsBoard
R
1:38 pm EST

UPS delivery complaint

UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own a vehicle, I'm forced to make a 2 hour round trip to pick up my packages every time their drivers are too lazy to attempt delivering my packages properly. The one saving grace is the fact that the dispatch seems to actually attempt to be helpful, that is, assuming you can get in touch with them! On the few occasions that I've managed to get in touch with dispatch, the lady on the other end of the phone actually seemed to do her best to help me out, which was a nice change from the quite frankly terrible service! In the two most recent occasions, the same driver ignored extra instruction and request given to the provider, as well as instruction on my door. It got to the point where the driver made eye contact with me while waving at him to stop as he left the driveway. I'm frankly appalled at this service. The photo attached is one example of many.

Read full review of UPS and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Sheila Light Greer
, US
Mar 31, 2016 11:37 am EDT

I have had a debit card issued twice and they told me that my address doesn't exist. But I have had other things delivered here from both ups and FedEx. But this time my address doesn't exist. That is bs. So now I had to call the company and for a third time and ask them reissue it again. But this time just send it by mail, because ups can't do there job. This driver needs to be fired he is stupid.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.