Complaint Rating:

Company information:
San Antonio, Texas
United States

My mother passed away exactly 4 wks after I moved into my new house, so I had to take over her bills as well as keep on top of my own. I explained to Nationstar that because I had to go thru the probate court system I would have to make payments in 3 month increments.The court staed I could not sell anything rent it out only fix it up..no problem they said. Well it was a problem. calls, harassment and beligerent reps screaming asking for my dead mother and saying things such as she had better call us or we will take her house...yeah right people. I called tried to get things straigtened out and REQUESTED A COPY of her mortage agreement since this was a refinance...1 year later and I am still waiting. Now I am told the house is in foreclosure even though I have records of the payments made, as well as the payments they have started sending back. Every time I call, I am on the phone no less than an hour and 15 minutes either on hold, getting transferred, or explaining all over again what the original arraignments were. now afetr being on the phone 90 minutes I was told call back later on this afternoon more reps will be here...
What a waste of time and energy and money...none of those people should get paid since they dont do anything but say I will have to tranfer you to someone who knows that info maam...