Complaint Rating:

I m Pankaj Kumar, mobile no. 9899734753 having no need of GPRS, but your company activated it two or three times without any request frm my side and deducted/ charged Rs. 50 every time unethically & unlawfully. the same was not even used by me.

also, there is One more problem in my another mobile No. 9873225589 ( being used by my brother Nerraj Kumar),

you have activated "Bhakti Sagar" music service on this number again, without any request from me or my brother, the details as follows:

17 Apr to 18 May
19 May to 19 June
19 June to 19 July
20 Oct to 20 Nov
20 Nov till now

it is interesting to note that the service is deactivated and activated again in quick succession on the very next day and again charges are levied, whereas the said services are not of any use to me or my brother and both of us do not want to avail of the said servce and request you to cancel/ deactivate the said services from both the mobile numbers with immediate effect and further refund/ recharge the mobile numbers with the amount that has been unnecessarily deducted from our account as this is highly unfair and unfrinedly practice on the part of the company. The consumers are made to suffer and bear charges for no fault of theirs. the consumers are being taken for ride by the company as we are having a prepaid connection and you deduct the charges staright away, without any confirmation/ request from the consumers, which may be due to your faulty systems.

The said practices have not only cause me financial loss, but have unnecessarily caused my anguish and harrassment, and i am compelled to rethink over my association with your company for your such practices.


plz do the needful asap, else we shall be constrained to take up the matter with higher authorities, including any legal action for the blatant unfair practices on your part.