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Intelius Complaints - Unwanted Charges

Review all Intelius complaints

Intelius

Posted: 2009-01-29 by

steph

Unwanted Charges

Complaint Rating:

Company information:
Intelius
Virginia
United States

I only wanted ONE phone number checked, was charged the $.99 that I was supposed to, then was charged $19.95 for 24 hrprotect plus, and then today was charged another $19.95 for intelius subscription. I never autherized those charges to be deducted from my account! I sent an email after the first $19.95 charge to cancel whatever I was enrolled in, and also wanting a refund. Still no answer from them, I'm going to contact my bank to see what can be done to stop charges. Def. a rip off!!

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Comments

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148 days ago by

Intelius_Customer_Support

0 Votes

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.