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Seattle Coffee Direct Complaints - Unsolicited shipments and unauthorized charges

Review all Seattle Coffee Direct complaints

Seattle Coffee Direct

Posted: 2008-06-08 by Stacey [send email]
Unsolicited shipments and unauthorized charges
Complaint Rating:  100 % with 2 votes
Company information:
Seattle Coffee Direct
990 Grove St, Suite 204
Evanston, Illinois
United States
Phone: 888-217-CAFE
www.seattlecoffeedirect.com

Like many of the other folks who posted complaints about this company, I too, fell victim to the Free Mug and Coffee offer. Was only supposed to be 9.00 (no additional charge for shipping). I now have had 3 shipments of coffee (2 bags each). The first two were 25.00 and 48.95, and I'm still waiting on the damage from the last shipment. Their website has no e-mail contact info and you can only speak to someone 10am-6pm EST Mon-Fri. Total Scam!
Comments United States Unauthorized Charges
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Comments

30 days ago by Jeff Berman [send email]
Dear Stacey,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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