Complaint Rating:

Hutch has downloaded a cheap hindi song as my ring tone WITHOUT my permission on my prepaid connection which is affecting my business and all my clients are making fun of it. Further Hutch has gone ahead and charged for the same by way of automatically deducting the amount from the cash balance,On calling the Hutch customer care repeatedly they refused to entertain my complaint and kept saying that their systems were being upgraded and they cant do anything about this matter. They say that i should call every few hours to check if their systems are ok only then will they be able to revert with an answer. In the interium they asked me to call the caller tunes no 123143 to see if the matter could be solved from that end and when i did so they put me on hold with a prerecorded computer message which kept going on and charged my account more money without any customer care personal coming on line. Such a large company is resorting to such a cheap and low form of cheating is very sad and they should be penalized. They have been valued highly by Vodafone due to us -Hutch's large number and valued customers. It is a shame that Hutch is resorting to these kind of tactics to fleece its customers. Hope the company reads this and takes appropriate action.