Complaint Rating:

Company information:
Magic Jack
Delaware
United States

I initially contacted the company to provide them a change of address so here is my story. I purchased the devise in February of '09 and maybe used it only a few times, due to the fact that sometimes it would work, other times not. I had recently moved and just never used it again. I bought it which included the one year of service and thought I would go ahead and but the additional 2 year service plan. So today, using the online chat, (which I hate), explained that I wanted to update my address in case they ever sent correspondence. They told me that I would have to do it on the soft phone. I explained that I was not currently using it and wanted to see if they could update it on their end. They again stated that they could not do that which I find very hard to believe. I then asked them for a refund of the additional years of service that I purchased but stated that since I made the purchase with the initial purchase of the unit, and it was past the 30 day trial period that they could not refund me for the additional purchase. So we went back and forth. I stated that I would be contacting the BBB and my attorney general in which they responded, "you can contact anyone that you want, Gale, but like I stated before, we can't give you a refund. " I just can't believe their lack of decent customer service and the, "I don't give a damn about you, I have your money attitude". I am so furious but know that they will continue to be in business and unfortunately scam more and more people everyday. So that is my story. I hope it is helpful.