Complaint Rating:

Company information:
MEREDITH, NH 03253
United States
Phone: (800) 536-7327
www.contactlens.com

I read another complaint about this company and have to agree about the unprofessional service. I placed an order for 4 boxes of contacts on Friday. I found another website that had the contacts I ordered for $4 cheaper per box, and $9 cheaper with a rebate. I called them after hours and left them a message to please call back. Monday, I did not receive a return call, so I called them again today and spoke with a supervisor. I asked if he'd be willing to price match. Right off the bat, he said, "No one has them cheaper, " so I had him go to the website. He said, "That's with a rebate, go with them because we don't do rebates." I explained with the rebate, it's even cheaper, but I'm not asking for the rebate price, just $10 difference. He told me he wouldn't price match, and for me to cancel my order -- all of this in a rude manner. So I asked him, "You would rather me cancel my order than just credit me $10?" So I gave him my order number and he said, "Can't cancel the order, they went out today." (This is shocking in itself, since I ordered these 4 days ago.) I asked him if I return them, will they give me my full refund plus return shipping. He said, "Not only will we NOT refund the return shipping, but you'll also get charged a 15% restocking fee." Wow. No wonder he doesn't care if he loses customers by being rude. They actually profit from being rude and hope that I'll return the product so that they'll get 15% in their pocket and the product back to resell.