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UnlockSuperStore Complaints & Reviews - Failure to unlock my phone. No refund given.

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UnlockSuperStore

Posted:    Frank O'Connor

Failure to unlock my phone. No refund given.

Complaint Rating:  100 % with 1 votes
Contact information:
UnlockSuperstore
United Kingdom
unlocksuperstore.co.uk
Submitted my phone details for unlocking. They failed to do so and said their Finance dept would issue a refund within 10 days. This has not yet happened and over 7 months have passed.

There is no means of contacting them either by email or telephone.

A completely fraudulent scam and should be shut down.
Comments United Kingdom Mobile/Cellular Service Providers
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Comments

Sort by: Date | Rating
 2nd of Feb, 2009 by   salahtadros 0 Votes
The company suppose to retirn refund because it couldn't unlock my mobile phone.
 4th of Feb, 2009 by   Rich +1 Votes
Yes I agree the same thing happended to me when I asked them for codes for 2 different phones!!
 19th of Apr, 2009 by   Manichka +1 Votes
I filled up a complaint via Paypal for undelivered services, they refunded me immedialtely.

This company is a scam... they should create a virtual police!
 2nd of Jun, 2009 by   Website Alerter +1 Votes
This company is taking about £1, 000 plus aday!!- for nothing. I checked out the website after not receiving my code. Heres what i found out... it gets interesting towards the end ;-)

1. No telephone number listed.
2. Website registration details with held from nominet.
3. Website serviced by 123-reg (cheap domains)
4. NO replys to my emails from the company
5. The website itself is NOT SECURE - i managed to get customers details in seconds
6. The paypal contact email address is from a domain that shows a blank page - probably the last site they ran it on.

So i took a look at the website and how the operation works... its very basic!

1.Basicaly you pay £2.99 + VAT (£3.49) for your code thats suppose to arrive in 24 hours
2.Smack on 24 hours you get an automitic email asking for more details (its to stall you)
3.On the 3rd day you get a sorry unobtainable message - refund on its way.

This scam works because not many will bother chasing £3.49

They actually actually say they will refund immediately but then they say allow 7 days (by day 3) - In fact you have to make a dispute with paypal if you want to see your money again.

Having easy access to all the customers orders i checked loads to see if ANY had received their codes - I FOUND NONE.
Im not going to show you how i did this so as to protect your details but fair to say IT WAS SIMPLE.

On this day alone there were hundreds of orders! - at £3.49 each - nice earner id say!
This has been running for ages - there are tens of thousands of orders in the database!!!
It wouldnt supprise me if they have netted £250, 000 doing this.

Heres a order i picked at random - ive removed personal details to protect the customer ...
remeber i checked over 200 and not 1 was given a code.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>step 1

Dear Customer,

Thank you for your order to unlock your nokia, 6600. IMEI: 351xxxxxxxxxx Network: T-Mobile.

Your order id is: xxxxxxx, please note this and quote it in any correspondance to us.

Nigel from our unlock team is currently calculating your code and will contact you by email at your paypal registered email address xxxxxx@hotmail.com as well as your alternate contact address xxxxxx@hotmail.com within 24 hours. If you would like your code sent to a different email address please enter it below.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>step 2

Hi,

I'm Nigel from UnlockSuperStore. I will be manually calculating a code to unlock your mobile as the system was not able to do it automatically.

It will take me about 24 hours to generate the code but for your particular handset I need you to confirm some details of the handset first to help me calculate the correct unlock code. Can you please visit this link and fill in the details.

http://www.unlocksuperstore.co.uk/details.php?order=xxxxxx

Once you have clicked the above link and submitted this information I will get back to you within 24 hours.

Many Thanks

Nigel Green

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>step 3

Hi,

Sorry I have been unable to generate the correct unlock code for your mobile. There are so many mobile out there sometimes the firmware on certain versions mean I can't generate the code.

I have sent your details over the accounts team who will send you a refund. Although normally quicker please allow up to 7 days for the refund to get back into your account.

Once again I apologise for not being able to get the correct code for your mobile. Your only option may be your network operator or a local shop who can unlock via a cable.

Thanks

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

For more info you can contact me at
website.alerter@googlemail.com

Hope this helps!! ;-)
 1st of Feb, 2010 by   ksk 0 Votes
The company--unlocksuperstore is a rip off. please be carefull.
 12th of Jan, 2012 by   Saber400 +1 Votes
I was scammed twice. I realize it was a scam because the second time I received the exact message as the first. These people are ripping off people big time. Though it may seem to be a small amount, the number of people subscribe to unlock their phones are huge. Wish I could do something to get rid of these thieves.
 22nd of Jun, 2012 by   Banana_republic +1 Votes
Hi,

I have paid for Mobile-Phone-Unlock.com to unlock my phone the amount was $7.29 after I make the payment and receive the first email and then the second email requesting for more information I thought I will Google more about the email content they send it to me and luckily I found this post, I send email right away telling them that I need the unlock code within 24 hours from the purchase as the announce in their website and before 2 hours from my email the make a full refund.


First Email:
~~~~~~~~~~~~~~~~~~~~~~~~
Dear Customer,

Thank you for your order to unlock your xxxxxxxx . IMEI: xxxxxxxxxxxxx Network: xxxxxx

Your order id is: xxxxxxxx, please note this and quote it in any correspondance to us.

A member of our unlock team is currently calculating your unlock code and will contact you by email at the address you provided xxxxxxx@hotmail.com within 24 hours.

If you have not received anything within this timescale please check your junk/spam mail or contact us.

Best Regards

Mobile-Phone-Unlock.com


Second Email:
~~~~~~~~~~~~~~~~~~~~~~~~
Hi

I'm Greg from Mobile Phone Unlock. I will be manually calculating a code to unlock your mobile as the system was not able to do it automatically.

It will take me about 24 hours to generate the code but for your particular handset I need you to confirm some details of the handset first to help me calculate the correct unlock code. Can you please visit this link and fill in the details.

http://www.mobile-phone-unlock.com/details.php?tj=xxxx&ma=xxxx

Once you have clicked the above link and submitted this information I will get back to you within 24 hours.

Many Thanks

Greg Turner

Mobile-Phone-Unlock.com
 13th of Aug, 2012 by   emadmahdi +1 Votes
I've been a victim too... they did the same thing with me... here is a list of some of their websites that are doing the same thing... these websites are exactly the same but with different introductory page...

www.mobile-phone-unlock.com
www.cellunlockstore.com
www.theunlockshack.com
 13th of Aug, 2012 by   emadmahdi 0 Votes
Hi all,
If you lost money with these websites... go to this URL, you may get your money back...
http://www.theunlockcenter.com/refund
 3rd of Jul, 2013 by   BrianFC 0 Votes
After being scammed and led around by the nose for 3 days like a complete fool, I elected to NOT wait for the "5 days" to get a refund. So I went to PayPal's Resolution Center to file a dispute. Upon entering the transaction ID, you are presented with a page from the unlocking scammer that begs you NOT to open a dispute, and gives the link to the refund page. Clearly there intent to avoid the wrath of PayPal...and while that refund URL does work as promised (it had better!), it makes the situation even slimier because PayPal allows this sort of thing.

Just wondering what they will do with my IMEI and email address. @#$holes...

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