Complaint Rating:

Company information:
Universal Rent A Car
5400 Dixie Road
Mississauga, Ontario
Canada
Phone: 866 303 5888
www.urentacar.ca

Wednesday April 9, I arranged a rental through carrentals.com, a compnay I have successfully used many times. On this occassion however the rental was a disaster from the word go.
I arrived in Toronto from Victoria, called the shuttle to transport me to the car rental agency and waited outside. 40 minutes later I was still waiting outside along with another couple who had also rented from Universal.
Another call was made and 20 minutes later the 'shuttle' arrived.
45 minutes later we arrived at the agency.
The car I was given was filthy inside and out and smelled of tobacco. There was so mauch damage to the outside of the car it took ten minutes to document!! It was however the only car available.
When I returned the car the attendant was just leaving and said to throw the keys in the lock box and catch the hotel shuttle to the airport.
Today my Visa bill arrived... $100.00 more than the confirmed cost!!!
When I called to inquire I was given a list of 'special' taxes and liabilities which were not included in the quoted price.
The person taking the call was rude and hung up without answering my questions.

I have rented through Carrentals.com many times and have always had the quote match the actual...no exception.

Beware of Universal Rent a Car !