Complaint Rating:

Company information:
Universal Power
Ottawa, Ontario
Canada
www.upgi.com

Universal power agent came to my home and asked for utility bills. I gave him and was told that I am not signed to any protection plan and that is fine to sign with them. After couple of phone calls from Universal power I agreed to sign with them. Two days after that I had another phone call from Direct Energy claiming that i agreed over the phone with them and have to pay early cancellation fee. I talked to Universal power and they said that it is fine that that they had meeting and won contract to Direct Energy. Now I have letter from collection agencies that I have to pay fee to Direct Power. Universal Power forgot about our talk couple of months ago.

I was not told truth twice first on my door step and second dealing with them over the phone. Do not sign anything with them