Complaint Rating:

Company information:
United Studios Of America
Louisville, Kentucky
United States
Phone: 502 419-8763

In March I was approached by a young lady regarding getting portraits taken for $10. I set up an appointment and had the portraits taken. The photographer was very knowledgeable and courteous. When I went back later to review he portraits, I was told about a special where you get a 10 x 13 wall portrait free if you purchased the full package. I paid $302. for the package. I was told that it takes 8-10 weeks. It has been 10+ weeks and I still don't have my wall portrait.

You call the office and you are either told by the dumb receptionist that Ashley, the only person in the office to talk to, is either out of the office, unavailable, not in that particular day or some other lame excuse. I have sent them emails, no reply back. I told them that if I didn't receive my portrait of my money back, I was going to be taking legal action. I finally got to talk to Ashley, but was not told where or what the hold up was with my portrait. I was informed that she would have to give it to her supervisor, which is never in the office.

I will never purchase portraits from these people ever again. They are bogus and nothing but scam artist.