UPS
reviews and complaints

I just placed another order for a washing machine motor that was damaged in shipping. The first time I received this package, the seam was split open and the internal packaging consisted of an 14" piece of 6" wide bubble wrap around a 12 pound motor. The electrical connector was broken & not safe to use.

Today, the motor was delivered with a broken mounting leg and the plastic electrical connector broken off the housing. Internal packaging was upgraded to the SealPak foam in plastic bag, which should have been adequate for normal delivery. The service rep I talked to assured me that it was inspected and in good condition before it was shipped.

This is not an isolated incident. I rarely receive a shipment of CD's/DVD's without some damaged cases or discs. The UPS delivery here in the western suburbs of Chicago is absolutely terrible, lately.

Just last spring, I had to have a sump pump reordered 3 times from Home Depot Online before I got one that wasn't damaged during shipping. Complaining to UPS does not appear to have any effect. If anything, I seem to be getting some shoe prints on external packages now.

Enough is enough. I will not accept having my orders damaged by UPS shipping.
If there is no other option, I will order from another vendor. I refuse to have UPS deliver anything to my address. I would encourage others to do the same, until UPS can get its act together.

Being disabled, I've furnished my entire house with merchandise I've bought online. It's not an exaggeration to say that I've bought at least 5, 000 items (all my furniture and appliances, a 46' flat-screen TV, a 52" flat-screen TV, computers, etc) through the internet. So I've had a LOT of experience with shipping large items by freight and have never had a problem that couldnt be easily resolved...until I had to deal with the UPS Freight office in Houston TX.

On two separate occasions, online sellers shipped via UPS Freight. Both times I had the same problem: no one at the Houston office ever called me to schedule delivery. One time the girl said she had called me and that I agreed to a certain day/time. That never happened and the poor deliveryman showed up when I wasnt here. Both times I had to go through he! to call the UPS Freight office myself and schedule the delivery. I was told, by a former worker there, that the office personnel are overworked so they often lie and just say they contacted people to schedule deliveries. Is that any way to run an organization?

Now, whenever I order large merchandise, I ensure that it will not be shipped via UPS Freight. mm

My father passed away and in his will, he specified that he wanted to be cremated and his ashes spread into the Pacific. The urn seller shipped it out UPS and it was supposed to be here in Atlanta Friday, January 8th. The funeral "service" was to be Tuesday, January 12. Well, the weather was unusually cold; actually, below freezing. UPS did not deliver on the 8th, and I'm ok with that. They did not deliver on the 9th, and I'm still ok with that. Here's the problem: When I asked where it was, NOBODY could tell me! I didn't have the tracking number, but I supposed having that info cross-indexed with a client's name would be just too much. When I did get the tracking number to locate the item, it was in the warehouse, which I am STILL fine with. But HERE is where I was livid. I understood that UPS might not want to take the chance on icy roads, so I asked to come pick it up. I was told that they had to attempt deliver FIRST BEFORE I could go get it. The urn got to me at 5:30 Monday evening. Suffice it to say, we did NOT have the service on Tuesday. Not delivering the urn was ok, but refusing to allow me to go get it means it will be an even colder day in Hell before I allow UPS to have ANY part in an important matter.

I worked at UPS from about 2000 until 2007. Originally, I started working in a better, smaller hub that didn't have a lot of toxic dusts and diesel exhaust. The working conditions were tolerable and the work was reasonable for the pay. However, in 2004 the place was closed down and we were transferred to a bigger hub, more common to what most UPS employees would be accustomed to. There the working conditions were much worse. The work was pretty ardous and the conditions were abysmal. If it was an ordinary office with ordinary workers that voiced their complaints more easily and freely, there would have been some drastic changes. But maybe because of the people that are hired there or the culture of UPS, the employees don't seem to voice their complaints or note the poor working conditions. It's hard to write this without sounding like a whiner or complainer, but I strongly regret working there. And I would encourage just about anyone else to avoid working there and consider working somewhere else.
Once, I was transferred there in 2004, I was an unloader in the back of dusty trucks, inside a dimmly lit hub. The hub is poorly kep with dust swirling all over and there are UPS package cars driving in from a day's work and the package cars are emitting diesel exhaust. And the trucks are started up during the shift to be moved to other spots throughout the hub. As I worked there for the first eight months, I didn't notice any symptoms, but after having worked there for about eight months, I began to feel chest tightness and made this throat clearing noise. I would have difficulty staying asleep at night. I saw some doctors early on and they didn't suspect it was cause of my working conditions. But I had a suspicion early on that it was. Some doctors thought it was GERD, but eventually that was ruled out. I eventually saw an allerigst and he was pretty certain it was a result of working at UPS. This is about a year or two after I first began feeling the symptoms. I was in a bit of a bind, I now needed the health insurance for the symptoms, but I was only being insured by the company that was causing these problems. Needless to say, this was pretty frustrating. In 2007 I eventually quit and sued UPS, but won a very small settlement. I have already spent that money on the medications and treatment. I continue to have the asthma and allergies from having worked at UPS and I'm just hopeful that my condition in improves. There is so much I would like to do, but I feel limited by the chest tightness and the medications I'm having to take.

I would encourage anyone to strongly consider your health before working at UPS or working anywhere else for that matter. Make sure the working conditions are safe and won't cause a reaction. Knowing what you're exposed to is helpful. You can ask for the MSDS to find out what you are being exposed to.

If anyone else has worked at UPS or is continuing to work at UPS and is experiencing breathing problems or a condition that is similar to mine, perhaps we can contact each other or if there are a few of us or if you know of more that this kind of reaction to having worked at UPS, perhaps we can file a class action lawsuit against UPS. It doesn't feel fair that these kinds of conditions can lead to a chronic health problem.

Please, if you have experienced something similar from working at UPS, please contact me at [protected]@yahoo.com

Thanks, and hopefully we can build a case.

I have not received a box that hasn't had smashed and torn corners or holes from UPS. They will not allow you to pick up a package unless you call the day before to stop the delivery. Virtually no weekend service. Missed delivery on a Friday that required a signature. I was left an "InfoNotice" which only information was that they would attempt a 2nd deliver on Monday. There was no reference of where I could pick it up. I called the 1800 # after I got home on Friday to find out where the package was so I could pick it up. I was told I could do one of two things: 1) Cancel the Monday delivery and pick it up Tuesday. Or 2) Hopefully receive the delivery Monday, but if I did not I must call before midnight to cancel Tuesdays delivery and pick it up Tuesday. Either way I do not receive my package in time. I could not go pick up my package Saturday or Sunday because of the "processing" required.

Thank god, my prescription drugs are sent via fedex and not UPS.

The UPS center at Maspeth is notoriously bad at getting your package to your house in a timely matter. However, apparently there was a change of drivers for my area, and the week before Christmas showed an amazing improvement in UPS' deliveries. The driver actually left giant boxes behind the house, on a set of stairs to the basement.

This week, however, I ordered something with guaranteed two-day shipping. I was not at home at the time of attempted delivery, but I know there was someone there in my place. I came home to find an InfoNotice and proceeded to be frustrated. The driver actually came up to the house, only to not ring our door bell and leave a notice. Now, I have to wait until Monday the fourth because they won't deliver tomorrow, or Friday, or on weekends. I never use UPS willingly, and this just enforces that opinion.

So you UPS said they would deliver by the 25th (Christmas). It shipped out on the 19th. I figured, they said the 25th, I'd give them to the 26th. Now, they are delivering on the 31st. It was a gift for my wife. She and I understood that it would be 'delayed' as standard shipping takes 4-6 days for this item which weighs under 12lbs. However, we were hoping to get it by the weekend since we would be visiting family. Now, some may say... it is delayed due to the holiday season.

Well, I worked for UPS unloading trucks on the rollers. 2000 packages per hour per 2 persons. And although more trucks come in during the holiday season, there are more docks, and more employees to handle them. So the delay is not because of the volume. In fact, UPS prides itself on efficiency. UPS delivers over 1 million packages a day. Very much like the Post Office, which handles 800, 000 packages a day. So it isn't the volume increase, because the system can handle it. So what is it?

It's the personnel. UPS employees don't care about your package. They don't care about damaging... about losing them... in fact many OPEN them... to peek if it's something they like. High end purses, cell phones, car parts, were some of the things I know were taken from customers. And they wanted to open the boxes going to rich zip codes such as beverly hills, manhattan beach, malibu, palos verdes, santa barbara, montecito, etc.

UPS publishes their findings on efficiency, volume, satisfaction. However, they don't publish any findings on complaints, unsatisfied customers, and damaged goods.

So when I sent out (2) large picture frames from a small business I own, I had the UPS clerk package them (otherwise they're not insured - even if you pay for insurance - very fine print). I knew the risks. And sure enough, they lost (1), damaged another. It was sent back to the hub were it layed for 8WEEKS. All along, I had UPS customer service saying that the item was thrown in the trash because it was unsalvageable. And who decides what is unsalvageable? The guy that damages it. The same guys that kicks to make sure it's broken more. The same guy that looked in the box, liked it, and the placed it as a damaged item. Usually, even damaged items make it back. However, sometimes, when they see that it isn't pricey or if there was no insurance (or the possiblity of paying on a claim), the simply discard it.

The following is the communication between myself and UPS: " Subject
General / General

Customer 10/14/2009 11:05 AM
Dear Jessica, The main reason why I'm petitioning to you is because the personnel at the store "don't know anything about it", is what I've been told. I have gotten no call backs and no information other than what I find on UPS.com. The personnel is completely unconcerned and unprofessional. All I want, is my item back, regardless of the condition. There is no reason to keep it and/or dispose of it. I paid a fee to handle this item, which was clearly marked "fragile" several times. Now the item is broken and I'm getting no answers, from them or you. Jessica, this is a start up business and these were my first orders. Two (2) of them resulted broken. Clearly the lack of knowledge at the UPS Store and the failure to expressively inform the customer contributed to this issue. I am not happy with the service at UPS so far. I must ask that you close my account and delete my information from your system. I expect my item to be returned as UPS has no right to keep, dispose of, or otherwise keep MY property. You were paid to handle, not decide it's outcome. I can care less about the claim, I would like my item back."

Response (Jessica W.) 10/15/2009 01:16 AM
Dear ******,
"Thank you for your response. Unfortunately, I am unable to help you with this matter. Please contact the shipper for further assistance. If the shipper has any questions about the claim, please ask them to contact us directly.

I understand your point of view, and I sincerely apologize for any frustration and inconvenience associated with this situation.

Please contact us if you need any additional assistance.

Jessica W.
UPS Customer Service"

Well, 2 months later, I received a card saying I could pick up my item at the Cerritos customer center.
I didn't. I refunded my customer her money. I switched to FedEx. I just received an invoice for $53.45 from UPS for my account dues. Didn't I cancel that account with customer service. Oh yea, they don't care.

Bottom line... DON'T USE UPS. As a former customer, a former employee, and current FedEx user, DON'T USE UPS.

I am increasingly frustrated by UPS delivery, my last 6 deliveries were consistently 2-3 days late. The driver didn't make any attempt and put a fake entry in the tracking system" Recipient no available". But in reality he never made an attempt as i was home that day/time ( since i work from home) and there was no info notice on the door.

My last delivery was a " 2 day service " and reached me after one week. Even then finally i have to pick it myself from the local UPS facility.

I have lodged several complains about it with customer service, but no body ever returned the call.

Even now when i am writing this complaint, i am waiting for a delivery to happen, but i know it won't happen. Interestingly the system shows delivery happened at some place in IL and i live in CT date of delivery is 12/03.

Tracking Number:
1ZV27F180300026714
Status:
Delivered
UPS has delivered the shipment.

Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver.

Delivered
Delivered On:
12/03/2009 5:17 P.M.
Location:
PORCH
Delivered To:
BUNKER HILL, IL, US
Shipped/Billed On:
12/21/2009
Type:
Package
Service:
GROUND
Weight:
.30 Lb

i have kept my last 6 tracking numbers, is there any place i could complain against UPS, i tried calling UPS CS without any resolution.

i have attached two screen shots from their tracking system, i have many more.

I am a Christmas help employee for UPS in Montana. We make $8.50 an hour to ride along with a driver and deliver packagess. My driver chewed tobacco and spit it out in the street and on peoples property. He drove the truck while texting, he almost hit a small chevy. i had to yell watch it.

We are constantly getting in and out of truck and are told to run, drop pacakege, no pl;astic protection, sometimes no signatures and are told to just drop at front door. Even if the package is visible. They do not respect the helpers . i was told by the driver that the good thing about ups is that they don't drug test. What? Thats scary...

I ordered christmas gifts online to be delivered on 12/15/09. My hubby works nites so he stayed alert all day waiting for UPS to deliver. After no sign of package around 7pm that day, i checked tracking. I was alarmed when ups claims that the package was delivered 10am 12/15. Further investigation revealed that driver "claims" the package was left behind a DUST PAN on the porch. WTF... a box containing 299.99 game system was left with no knock, ring, or rap on the door. Not even placed between front door. UPS claim that it is the drivers discretion to leave packages. The driver must be an IDIOT to leave any box behind a flimsy DUST PAN. Right now iam sitting waiting for the replacement to arrive. I will not be using UPS if I can avoid it. They are moroons.

Don’t use UPS for rapid delivering, even you pay money, they don’t care. I have paid 2 days for package delivering from New York to Des Moines, IA. 2 weeks I’m still not receiving my package even the packages arrive in Des Moines after 1 day of purchase day. UPS Des Moines is lazy. I have found out a lot of complains about UPS service in Des Moines. If you want to use UPS service think twice before.

Case 1:
I had a package that sent from UK and confirmed that the package will be delivered before 11am, however the package was delivered about 4pm. It doesn't matter if only few hours later, the most terrified me is the tracking record showed that the package has been signed by me at 11am! The truth is - the Australia UPS driver never ask me to sign me anything, he just left me the package then go ... but UPS lie that I have received it on time which is not true!

Case 2:
The customer service in Australia is terrible! The most terrible customer service I've ever met in my life! I've talked to a lady regarding to the procedure of return the package. The lady called Athena picked up my phone and I tried to let her know my situation but she told me she doesn't really understand, and asked me to talk to the company in UK because she is not responsible on it. after then I explained to her more details and she just cut my line and said thank you for calling bye. This is unbelievable and my first time to experience like this.

Case 3:
Another urgent package which was sent from China at 11 Dec and it has been scheduled to deliver on 14 Dec before 7pm. The online tracking site showed that the package has been arrived to Melbourne, Australia at 12 Dec. I've been waiting a whole day long but the UPS driver didn't come ... so I rang up to the customer service and the lady in Malaysia told me that she had no idea why the driver didn't deliver the package on time. God the shipment delay made everything delay ... I don't know what's wrong with that but I am still waiting for the driver to come, and UPS didn't explain me the reason why the shipment has been delayed even it's already in Melbourne. See below proof photo.

Don't use UPS! UPS IS THE WORST COMPANY I'VE EVER MET! I will not use UPS anymore! Fedex or DHL are better than UPS so so so so much! This is so terrible to deal with UPS and their business manner is totally disgusting!

To make a long story short, I was screwed around by UPS for a couple weeks because they decided to change the name and address on my package without contacting the shipper or myself- the receiver which in my mind constitutes mail fraud.

To see how they enjoy having their time wasted I'm posting the direct number to the Concord Hub so anyone that has been screwed around trying to get a response can call them directly.

[protected] this gets you to Concord directly and you can ask for whom ever from there

[protected] this is the cell number of the Concord supervisor Brent

Enjoy!

Well today I waited all day at home for my package to come.. I got other things to do today, but I stayed home and wait.. I waited till seven and when I check my tracking information, it say that it is resheduled for tomorrow.. I was so mad when I saw this and the thing is this is not the first time it happen to me.. Also before I check the recent tracking information, I called ups and they say that my package is in transit and will be delievered to me today.. But I guess not.. So now tomorrow I have to wait again and the package was sent last wednesday and it take this long for it to come.. For you people find another way to get your package ups is not the way..

Here is the tracking results for my package it was shipped on 11/24/09, (Service 3day). It's now 11/30/09 and my package is still not delivered. But this is not the worst thing. The worst thing is the unbelievable lie they posted on their website. It says "the receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee". How can I be on holiday if I live in a private house in extreme residential area (The closest business is the gas station about 2.5 miles from my house). Above that it's already monday and the last scan is destination scan and delivery is rescheduled for tomorrow. Things like that happen to everyone that uses ups, fedex, dhl, etc. But they should at least post an information like that:
The driver will not deliver you package today because he/she wants to go home early (To recover after thanksgiving... Hangover). That would be a true and maybe I wouldn't be so angry reading the lies they post. If somebody doesn't want to work (I thought we are in recession) let him/her go and hire somebody who will not roll the packages under the belt, even though they're due that very day. Unions+lazy employees+incompetent management=horrible business model. But who cares!

Hartford, ct, us 11/29/2009 9:40 a. M. Destination scan
Hartford, ct, us 11/27/2009 8:16 a. M. The receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee
11/27/2009 6:14 a. M. Arrival scan
Windsor locks, ct, us 11/27/2009 5:45 a. M. Departure scan
Windsor locks, ct, us 11/26/2009 12:42 p. M. Arrival scan
Philadelphia, pa, us 11/26/2009 6:18 a. M. Departure scan
11/26/2009 12:48 a. M. Arrival scan
West columbia, sc, us 11/25/2009 11:31 p. M. Departure scan
11/25/2009 2:04 p. M. Arrival scan
Ontario, ca, us 11/25/2009 6:51 a. M. Departure scan
Ontario, ca, us 11/24/2009 10:33 p. M. Arrival scan
Baldwin park, ca, us 11/24/2009 9:51 p. M. Departure scan
11/24/2009 9:50 p. M. Arrival scan
11/24/2009 2:13 p. M. Origin scan
Us 11/24/2009 11:00 p. M. Billing information received

I sent a package to someone through UPS Overnight Delivery. In the morning, I tracked it and the website said it was delivered and signed for. I called the recipient and he said he never got anything. He has a roommate and his roommate said the same thing. The driver claims he gave it to the roommate but we know he got his own package and it wasn't what I was sending. Now UPS is doing an investigation, and they said it will take a week. The package was very important and valuable and I paid a lot to have it delivered. I want to get my money back too. I am very upset about this and horrified by UPS. It sucks that they do most of the deliveries in the US.

I recently paid nearly $200 to have an electronic/digital piano shipped by UPS. This item was packed in a professionally designed and built hard-shell case specifically made for transporting this particular item multiple times on the road during concert tours, etc. In addition, it was wrapped shut with several layers of packing tape.

It arrived at its destination damaged beyond repair. The recipient told me about it, I filed a claim with UPS, and they responded saying the latches had come undone and the item had fallen out of the case and was damaged. How the latches had come undone is a mystery as they were locked shut, not to mention the layers of packing tape that would have kept the case closed even if they latches were undone. And, it was obvious then that they knew about the damage prior to dropping off the shipment, with no mention of it to the recipient.

I will never give UPS another dime of my money as long as I live.

I called the UPS Store at 211 E Lombard St in Baltimore last week to ask 1) whether there were any fees associated with receiving a package there and 2) whether I would receive a phone call when the package arrived.

To the first question I was told, yes, there's a receiving fee and, if the package is held overnight, a holding fee.

To othe second question I was told that if the sender wrote "Hold for pickup" and my phone number on the package, that I would receive a call. Making sure, I repeated this instruction to the employee, "So if the sender writes 'hold for pickup' and my phone number on the package, you will call me the day it arrives?" He said, "Yes."

But they didn't call me the day it arrived. Wondering why I hadn't yet heard from them, I called the UPS Store. They said, yes, your package is here.

I went to pick it up. They charged me the holding fee.

The person I assume is the manager said it was my fault the package was held overnight. "YOU call. You're supposed to call."

I told him that I was told by an employee of this very store that if the package bore the words "hold for pickup" that I would be the one receiving a phone call. I pointed out the words on my package that said "hold for pickup", followed by a phone number.

He said, "How are we supposed to know to call you? You call if you want to pick up your package."

I repeated my claim using different words (maybe he didn't get it the first time). I asked him at least to acknowledge that it wasn't my fault that I got bad information from an employee.

He responded, "We can't know to call. You call."

More back and forth like this escalated to the point where I was almost shouting, "I was TOLD you'd call! I double-checked! There are instructions on the package to call which I wouldn't have even bothered with if someone at YOUR store didn't give me said instructions."

He wouldn't do that. I don't blame him for saying "I don't want to talk to you anymore, " because I was clearly upset, but I didn't start out being upset.

He didn't hear me, wouldn't listen, wouldn't acknowledge that one of his employees gave me bad information. Nothing. He didn't even know what I was saying.

I can't help it if a business uses UPS to send me packages, but I won't be using them to deliver any.