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1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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United HealthCare Services reviews & complaints 465

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A
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services mix up insurance plan

On the middle of august 2016 I call uhc for need of transportation for my mom medical appointment only! C. S. Transfer me to sales dept. They offered me a plan with transportation prescription, vision, dental and other services. I explain sales lady that I was looking for transportation only nothing else but she stated that to give transportation there were other services included as a bundle. I told her that I was okay with my prescription plan that I didn't want their drug plan, she said it was all in the bundle of transportation. She told me not to worry that my mom had extra help with medicare. Not to worry, because she didn't need to pay anything. I said okay, as long I get my mom transportation and for her medicare stay the same (straight medicare) it was okay with me I told her please don't touch her medicare for nothing! On thursday 9/1/2016 my mom goes to see her primary dr. And he didn't see her because her insurance plan had been changed to hmo medicare advantage plan. Her doctor does not take this plan. My mom is 88 years and that thursday she payed $14.00 dollars for transportation to go to her primary but her doctor didn't see her. I called uhc and they gave me a hard time transferring me to different dept and given me different phone numbers to call. I was on the phone more than 7 hours trying to resolve this problem and no one helped me. I requested to speak to a supervisor and they kept me on hold so long it was extremely depressing. I want to know who made this mistake. There is a recording of me where I said over and over "don't change my mom's medicare plan."someone has to be responsible for this error. There is more to this story but my head is hurting to much to continue writing. All I ask is to listen to my recording. When I was talking to that sales lady she said that my medicare will stay the same that drug coverage was the only thing that was going to change. My mom does not want to change her primary doctor, but now she will have to wait to see her doctor, til this insurance plan goes back to straight medicare. That will take a month. My mom has lots of health issues. Thursday not seeing the doctor had made her very depressed. Someone from uhc has to be responsible for these acts. It's not fair for my mom to be paying for uhc's error. My mom is a disabled person with needs. I will file a complaint to ada. Hope to hear from someone on this issue. Thank you. (P. S the sales lady didn't ask me what medications my mom takes.)

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6:41 pm EDT

United HealthCare Services managed medicare

They could care less about customers. There are four rude customer service reps for one good one. I have ordeals each week that take me hours to work out. Today I was told my husband was not getting his meds because they called the doctors yesterday, which was a Sunday and did not get a response. Hello, it was Sunday. After two reps. they agreed to call the doctor on Tues. but not Monday because they had no answer on Sunday. After two weeks of every day calls I did get the > $5, 000.00 corrected. It is a full time job working with the Ins. I am sure they think they can wear old people down and that they will give up and pay. WRONG

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9:14 am EDT

United HealthCare Services inadequate service with united healthcare

Tried to get approval for a out pt surgery. Received pending
precert. Never heard back from united health care.
Called again, call lasted 1 hour - selance gave a pending
number, however she put the patients young son in as the
patient. Patient was having a hysterectomy. Marilyn deleted
the precert b u t never called dr. Office to say surgery was
deleted.

I called united health care 2 days prior to surgery and was told
surg had been deleted cause united had put young son in for
hysterectomy. This process of talking with employees went into
another 45 min. Which jason was a big help but the supervisor
name and number shondae williams never returned calls.

Called again following day and talked with carmen after 45 min of holding she had the approval.
Sad but this happens very often of long wait times, they require
a 2 week period of time to get their approvals yet this happens.
Something terribly wrong with the above.

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10:04 am EDT

United HealthCare Services referrals for medication

On july20th 2016 my daughters prescription of Adderall was stolen which I had just got filled on 7/15. So we did the police report took it to her Dr who along with his papers was sent to united health care to replace the meds. IT WAS DENIED WITHIN MINS. and the out of pocket cost is$245/for month. So everyone knows Adderall is a controlled substances. But now b/c U SHOULD BE TAKING OFF THIS MED ALITTLE BIT AT A TIME my daughter is really sick and her mental status is not good either .CAN U SUE A INSURANCE COMPANY? BC if something happens it would be there fault

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7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services united healthcare service

I have tried to get a sewer chair for two months I can't stand up after a bad car wreck and had surgery on June 15th, let out of hospital on June 18th asked for home health care to clean and cook help me bath and a home nurse care for my wounds, I have called every day and no help, I have been home eight days no way to wipe my ###, I am cut from my tail bone 14inches up and can't bath I have sores from sweating, I bleed out for three days, having trouble getting some one to come out this fare to help, but thank god bee first the co how does cooking and cleaning had compation to come out and clean my house a help me take a shower, change my bandage even though they don't do wound care. The survice cowardenater is incompetent I have called every day trying to get this fixed, I have been toled the nurse was oked and he gave me a phone number to call, I called it and they never herd any thing from united, the policy set in place for united healthcare is going to kill some one, and now I have an apointment with my primery dr on monday 27th of June a nother on 30th with surgeon I will be driving heavly medicated and in pain all this is pure crap they have droped the ball every time I needed health care no help at all this is abuse of the handy cap I can't take care of my self and need help now not later.

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5:16 am EDT

United HealthCare Services provider neglect

I have been a provider with UHC for 10 years now and have had nothing but headaches. I have claims that are over 18 months outstanding that managers have finally started to address, but are not following through. I had a phone consult with 2 managers on 4/8/16, they were "looking into" some issues and I have not heard back as of 6/21/16. I have been sending them emails on a daily basis and am being completely ignored.
They keep denying claims that should be paid, and are not paying claims saying a patient does not have benefits even though it is stated in their online benefits. UHC's response is that some plans are grandfathered and they do not have to tell us that until after we file a claim.

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beyond fed up
, US
Jul 22, 2016 12:06 pm EDT

I can not even begin to think of any insurance company being worse.

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M
8:01 am EDT

United HealthCare Services health insurance

I started work with a new company that uses UHC. I live outside of their main area in the Northeast and when I used their website to look up providers I found none in the area. When I contacted them about this they told me the same thing. I cancelled the coverage and went on the very expensive COBRA plan available due to my old job. My HR department eventually gets to me and after further research finds that a different third-party website shows that I do have providers in my area. It is unacceptable that their website does not work properly and that their staff is unable to provide the information I need to make my insurance choices. Their misinformation has cost me thousands of dollars, countless hours, and a fair amount of stress all while I've been trying to deal with a serious recent medical issue. If UHC is this terrible at providing simple information I worry about relying on it for anything important.

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lectrcman
, US
Aug 20, 2016 3:07 pm EDT

my experience has been very similar. My wife is having physical therapy and we just got stuck with a $700 bill for a brace custom made for her. The brace is bent and glued/fused plastic. I could see $200-300 and probably wouldn't complain about $350. If the therapy is covered, why wouldn't the brace required for the therapy be covered? It is part of the therapy. Not to mention the hospital trying to screw us over for $1200. We got a "discount" through the insurance company. It is all a racket.

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H
9:39 pm EDT

United HealthCare Services lack of action, dragging their feet

I've had an issue with my left leg for weeks now. It finally got to the point where I could not put ANY pressure on it at all and went to urgent care on 3/17 and was diagnosed with sciatica and was given muscle relaxers and anti-inflamatories and told to stay off it for 3 days. I went back to urgent care on the 23rd, I went back to urgent care because my symptoms had gotten progressively worse. (the symptoms were severe pain in the knee, back of calf, radiating pain from thigh to ankle, numbness in foot, and a stabbing pain in the back of my knee if I put any pressure on it, like trying to WALK) so they sent me to the ER, thinking it could be a blood clot. The ER took an Xray, said it looked "hinky" gave me 12 pain pills and told me to get an MRI, which had to be referred by my doctor. So the next day, the 24th, I saw my doc and he agreed and ordered an MRI, which apparently has to be approved by my insurance, UNITED HEALTHCARE. (as an aside, the anti-imflamatories are somewhat helpful. The pain meds are not. I still have those because they don't work so it's useless to take them. I am a legal assistant and need my wits about me to work.

In TYPICAL fashion, rather than simply approving the MRI so I can get a diagnosis and be able to WALK again, they decided it required a peer review. You know, because MRI's are expensive and you can't just cover a procedure that would pinpoint my problem immediately so that I can WALK. These things have to be discussed with other doctors who know absolutely nothing about my situation. These decisions take time. Meanwhile, I CAN'T WALK! So it's been a week of HOBBLING 3 blocks to work and 4 blocks back. While they are screwing around with their decision, because they have NO IDEA what the problem is. Makes perfect sense right? ? For all they know, I could very well be doing irreparable damage to my left leg by hobbling around on it, which could end up costing them MUCH MUCH MORE! If it were any of THEM or their MOTHER or their DAUGHTER who was hobbling around in pain for weeks, I can ASSURE you that ANY procedure requested would immediately be AUTHORIZED! This is blatant BAD FAITH! A monetary complaint will follow if I to suffer like this much longer and particularly if it turns out to have caused MORE damage than if it had been handled expeditiously in the first place.

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10:51 am EDT

United HealthCare Services plans

i signed up for the $400/month bronze plan with prescription savings plan..Once i signed up for that plan, i then found out it doesn't cover mail order prescriptions, or most prescriptions in general.

I called for assistance and basically was told, "sorry we cant do anything..." i basically was lied to or tricked prior to signing up for this plan, and now each time i call its basically "too bad for you" also, while applying it asked for my pcp, so i pur their name in. Have been seeing this specialist for years now. They put some random doctor as my pcp. Never heard of him.

Was told i cannot change it to a specialist, has to be pcp. So now i guess i have to go see some random doctor i dont know to get prior authorization for some of my medications. Which makes no sense, because in the end the health insurance is basically paying for a random doctor when i have my own.

I cant wait til next open enrollment so i can cancel!

i am in the health care field, and i make sure i tell everyone about my problems with united health.

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6:08 pm EST

United HealthCare Services dental coverage

I have medicare health and platinum dental gap insurance with United Health Care. They have denied every claim since July of 2015. I have called 5 times and been on the phone with them for hours and they just send me back and forth from one person to another. Two customer service reps told me I don't have a dental plan and others just say they don't know what's going on. One guy did say "yes, I see you have our gap platinum plan" then he transferred me to someone else and I got the same "I don't know" results. As of now I still have no answers. The conversations were over the last 3 weeks and I wish I had a recording of the conversations.

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12:29 pm EST

United HealthCare Services denial of shingles vaccine

I have received yet another denial letter from UHC in response
to my BBB complaint.

They basically rehashed their denial stating it was just an "estimate" and referred me to the "Why Costs May Vary" section.I would understand if they gave me a different amount for my Out of Pocket expense (say $100 & that in actuality it turned out to be $150), but they told me it was 100% covered for a 57 yr. old & that my Out of Pocket amount would be $0. Had they told me it was only a covered benefit for adults 60 yrs. of age or older or that it would have been 100% covered if I went to the pharmacy to get the shingles vaccine, I would have waited the 3 yrs. (now 2 yrs.) to get the vaccine or gone to my pharmacy where it would have truly been 100% been covered.

They gave me the wrong information & will not accept responsibility for their mistake. I was never given the external review from someone outside of UHC even though I had asked for an external review 4 times.

They have basically given me the runaround for 16 months in the hopes that I will give up. They hide behind jargon and twist it to their advantage.

Any average person being told "Good Job on Preventive Care" & that the shingles vaccine is 100% covered with $0 Out of Pocket expense would assume that it is a covered benefit. Why would you think otherwise? They are exhibiting "bad faith" all around. After all this, wouldn't it be a sign of integrity and responsibility just to pay the $210 instead of spending probably hundreds of man hours and dollars to continue to deny the claim.

Every correspondence ends with "Your satisfaction is important to us." That is so very far from the truth.If that was true, they would have paid this claim long ago & not ruin my credit by having the claim go to a collection agency.

Original review posted Feb 04

Prior to going to my doctor on 10-23-2014, I used the UHC estimator on their website to verify coverage for a shingles vaccine. I was told that for a 57 yr. old, it was 100% covered & "Good Job" on preventative care.

That information was absolutely INCORRECT!

I have been fighting with UHC for 16 months now. They state that it was only covered if I was 60 yrs. old (which is not what their estimator said). It stated that I would have $0 out of pocket cost. If they would have told me that it was only covered for 60 yr. olds, I would have waited the 3 yrs. to get the vaccine.

I appealed their decision that the bill was processed correctly. They kept changing whose responsibility the $210 was. I had asked for an external review 4 times & was never given this option. All the reviews were internal reviews done by UHC so what would you think the outcome would be, of course in their favor.

I had informed UHC that my pharmacist told me, after the fact, that had I gotten the shingles vaccine from him, that it would have been covered. My 57 yr. old husband did get the vaccine from our pharmacist & it
was indeed 100% covered. I asked why UHC didn't tell me this because I would most certainly have gone to the pharmacy to get the shot & saved myself all this grief.

I have 100 pages of documentation with UHC & about 50 phone calls & emails to them.

On [protected], they sent me a letter stating "You have no responsibility for this claim. The provider cannot bill you for the difference between the contracted rate and the billed charges". I forwarded this information
to the provider & thought the case was finally settled.

Imagine my horror when I received a call from a collection agency stating that I owed the $210 & that UHC reprocessed the claim again & now I was responsible for the bill. UHC didn't even have the decency to contact me to let me know. I had to find out from a collection agency. The agency informed me that they would report me to the Credit Bureau & ruin my credit if I did not pay the $210 by 2-14-16. My credit score is 840 & I have never had an issue with bad debt prior to this nightmare.

I was at my wit's end & sent a letter to the CEO of UHC. He forwarded the letter to their Consumer Affairs dept. I just received a letter from them again stating they would not pay. In the letter it states "You may
wish to check with your pharmacy regarding whether they will reimburse you for the charges." Because I have been fighting this for 16 months, we don't even have the same pharmacy provider anymore. Like I said, had they told me to go to my pharmacy to get the vaccine, I would absolutely have done that.

I have been given the runaround by UHC & they will not accept responsibility for their error. The letter I received from their Consumer Affairs dept. is a joke. She states "If you have a question on what your plan
will cover, call your medical claims administrator's customer service dept." I have had many, many conversations with "customer service" & they have been absolutely no help whatsoever. They tout their estimator as a great tool to be used by subscribers. How great is it when it gives INCORRECT information. Her statement to call customer service after using the estimator basically tells me that they have no faith in the accuracy of their estimator. How do you run a business like that?

I feel I did everything I was supposed to prior to getting the shingles vaccine & I relied on the information I was given by UHC, which turned out to be FALSE. Isn't it reasonable to expect that the information you are given on the company's website is accurate & shouldn't they stand by that information?

"Under the law of most jurisdictions in the U.S., insurance companies owe a duty of good faith and fair dealing to the persons they insure". I do not believe UHC is meeting that obligation. They have basically given me the runaround time & time again. They are exhibiting "bad faith" all around.

I do not want my credit ruined because of this. I have worked in the healthcare field for 33 yrs. & am very knowledgeable about insurance. I give patients estimates as part of my job & if I feel the estimate is not accurate, I will not give the patient the estimate. I do that rather than give them wrong information. Unfortunately I cannot go to the Office of the Commissioner of Insurance for our state because this is a self-funded plan. I have filed a complaint with the Better Business Bureau. I find it interesting that UHC's score is "D-" according to the BBB & rightfully so.

You cannot believe how frustrating this has been dealing with UHC. If I had a choice, I would never choose UHC as my health insurance carrier & would never recommend it to anyone.

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10:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services denial of shingles vaccine

I have received yet another denial letter from UHC in response to my
BBB complaint.

They basically rehashed their denial stating it was just an "estimate" and referred me to the "Why Costs May Vary" section. I would understand
if they gave me a different amount for my Out of Pocket expense (say $100 & that in actuality it turned out to be $150), but they told me it was 100% covered for a 57 yr. old & that my Out of Pocket amount would be $0. Had they told me it was only a covered benefit for adults 60 yrs. of age or older or that it would have been 100% covered if I went to the pharmacy to get the shingles vaccine, I would have waited the 3 yrs. (now 2 yrs.) to get the vaccine or gone to my pharmacy where it would have truly been 100%
covered.

They gave me the wrong information & will not accept responsibility for their mistake. I was never given the external review from someone outside of UHC even though I had asked for an external review 4 times.

They have basically given me the runaround for 16 months in the hopes that I will give up. They hide behind jargon and twist it to their
advantage. Any average person being told "Good Job on Preventative Care" & that the shingles vaccine is 100% covered with $0 Out of Pocket expense would assume that it is a covered benefit and receive the vaccine.
Why would you think otherwise?

They are exhibiting "bad faith" all around. After all this, wouldn't it be a sign of integrity and responsibility just to pay the $210 instead
of spending probably hundreds of man hours and dollars to continue to deny the claim.

Every correspondence ends with "Your satisfaction is important to us." That is so very far from the truth. If that was true, they would have
paid this claim long ago & not ruin my credit by having the claim go to a collection agency.

Original complaint to BBB:
Prior to going to my doctor on 10-23-2014, I used the UHC estimator on their website to verify coverage for a shingles vaccine. I was told that for a 57 yr. old, it was 100% covered & "Good Job" on preventive care. That information was absolutely INCORRECT! I have been fighting with UHC for 16 months now. They state that it was only covered if I was 60 yrs. old (which is not what their estimator said). It stated that I would have $0 out of pocket cost. If they would have told me that it was only covered for 60 yr. olds, I would have waited the 3 yrs. to get the vaccine.

I appealed their decision that the bill was processed correctly. They kept changing whose responsibility the $210 was. I had asked for an external review 4 times & was never given this option. All the reviews were internal reviews done by UHC so what would you think the outcome would be, of course in their favor. I had informed UHC that my pharmacist told me, after the fact, that had I gotten the shingles vaccine from him, that it would have been covered. My 57 yr. old husband did get the vaccine from our pharmacist & it was indeed 100% covered. I asked why UHC didn't tell me this because I would most certainly have gone to the pharmacy to get the shot & saved myself all this grief.

I have 100 pages of documentation with UHC & about 50 phone calls & emails to them. On [protected], they sent me a letter stating "You have no responsibility for this claim. The provider cannot bill you for the difference between the contracted rate and the billed charges". I forwarded this information to the provider & thought the case was finally settled.

Imagine my horror when I received a call from a collection agency stating that I owed the $210 & that UHC reprocessed the claim again & now I was responsible for the bill. UHC didn't even have the decency to contact me to let me know. I had to find out from a collection agency. The agency informed me that they would report me to the Credit Bureau & ruin my credit if I did not pay the $210 by 2-14-16. My credit score is 840 & I have never had an issue with bad debt prior to this nightmare.

I was at my wit's end & sent a letter to the CEO of UHC. He forwarded the letter to their Consumer Affairs dept. I just received a letter from them again stating they would not pay. In the letter it states "You may wish to check with your pharmacy regarding whether they will reimburse you for the charges." Because I have been fighting this for 16 months, we don't even have the same pharmacy provider anymore. Like I said, had they told me to go to my pharmacy to get the vaccine, I would absolutely have done that.

I have been given the runaround by UHC & they will not accept responsibility for their error. The letter I received from their Consumer Affairs dept. is a joke. She states "If you have a question on what your plan will cover, call your medical claims administrator's customer service dept."

I have had many, many conversations with "customer service" & they have been absolutely no help whatsoever. They tout their estimator as a great tool to be used by subscribers. How great is it when it gives INCORRECT information. Her statement to call customer service after using the estimator basically tells me that they have no faith in the accuracy of their estimator. How do you run a business like that? I feel I did everything I was supposed to prior to getting the shingles vaccine & I relied on the information I was given by UHC, which turned out to be false. Isn't it reasonable to expect that the information you are given on the company's website is accurate & shouldn't they stand by that information?

"Under the law of most jurisdictions in the U.S., insurance companies owe a duty of good faith and fair dealing to the persons they insure". I do not believe UHC is meeting that obligation. They have basically given me the runaround time & time again. They are exhibiting "bad faith" all around. I do not want my credit ruined because of this. I have worked in the healthcare field for 33 yrs. & am very knowledgeable about insurance. I give patients estimates as part of my job & if I feel the estimate is not accurate, I will not give the patient the estimate. I do that rather than give them wrong information. Unfortunately I cannot go to the Office of the Commissioner of Insurance for our state because this is a self-funded plan.

I have filed a complaint with the Better Business Bureau. I find it interesting that UHC's score is "D-" according to the BBB & rightfully so. You cannot believe how frustrating this has been dealing with UHC. If I had a choice, I would never choose UHC as my health insurance carrier & would never recommend it to anyone.

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7:29 pm EST
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United HealthCare Services change of address, notified them, cancelled our policy without any notification

Recently, my parents moved from one county to another, then 7 months later, moved back to the original county. We notified United Health Care and Social Security, along with banks, phone company, gas and electric and water etc... The change of address information was mailed in, in writing AND over the phone, prior to completing the move, which was during November to UHC. No representative at UHC ever mentioned or notified us about any other changes in plan policy due to the relocation, and the change of address was the ONLY thing they noted, (BUT LATER ON IN FEBRUARY, WE FOUND OUT THAT EVEN THAT WAS DONE ONLY ON MY MOMS POLICY. )
December rolls around and my father was still able to get his monthly prescriptions without a problem, BUT for my mothers medication, the pharmacist informed us that her insurance plan ceased as of Nov 30, 2015.
So, we had to call UHC, several times trying to figure out why it would get cancelled, without any notification, or warning, or courtesy call. We come to find out, because of the change of address, her previous plan had to be changed, so we had to re-apply for another policy. I don't know why they couldn't notify that info to us, when we informed them of our change in address. So obviously, they were aware of our change in address, because otherwise, my mothers plan would not have lapsed 11/30/15. So, instead of them providing us with proper care in making sure we have insurance, in which they should because that is their business is selling insurance, they just let it lapse, and with NO notification to us, we did not discover this until half way through December, when she was denied her medication because her policy had lapsed. But, why only my mothers policy and not my father's policy, when we notified UHC of the change at the same time?
So, we called UHC customer svc and sales agent reps back n forth few more times, and finally they informed us that her policy lapsed because of the different area, and that she would have to apply for a policy plan for her new address. Well had we known, this should have been done back when we notified them of our address change.
So, for my mothers policy, it had lapsed in November, she was not covered in December, so we had to re-instate her policy in December, but would not be in effect until January 1, 2016. So she had to wait to get her medication until January.
So, having to go through all of this, I inquired about my fathers policy plan, and had UHC check. I inquired and pressed the issue, why is one policy in need of all this re-application for an address change, and the other policy is still in effect? Could you check to make sure for both policies, in regards to the policy plan, address, phone number, and make sure that my father's policy isn't overlooked or policy lapse without notification.
The rep at UHC, told us that my father's policy is ok, they had the current new address on the file, and as of December and January, encountered no problems getting his medications or doctors appointments etc... So naturally, my fathers policy must be ok and did not need to go through all the re-applying for a new policy, as my mother's policy did. BUT WHY, I kept asking them, during December when my mother's policy lapsed, and again in January, just to make sure my mothers new policy was in effect, and to bring it to their attention in January, just so my father would not have to go through all of the crap my mother had to suffer during December, when the policy lapsed without any notice.
Then, in February, we are thinking after all of that, numerous hours spent on the phone with UHC cust. svc and sales depts., and about a dozen different reps, that everything was ok and in place. BUT NO, ... February, after a doctors visit, and blood test work, my father goes to the pharmacy for some new medication and refills, when the pharmacist informed us that his insurance policy lapsed as of January31, 2016.
I was very very upset at that point in time. After all of that numerous times and agents on the phone, as I informed about the address change in November for both policies, after finding out my mothers policy lapsing in November during December because of it, and with no notification to us, and having to reapply for a new plan which was no good to us until January, and as I had pushed the issue about how and why would there be this difference between two policies, (my mothers and fathers), and in my attempt to avoid what had happened with my mothers policy from repeating itself on my father's policy, I had kept inquiring about it, and their reply was, not to worry about it, his plan is still in effect and that UHC has the new address in file, and that it would be able to just roll over...
So, again, I was thinking, both people have the same address, moved and made the changes at the same time, but why would my father's policy not require a change in policy as my mother's policy did back in December? Well, somewhere something and some people were not properly doing their responsibilities, namely being, UHC. As the client, we have no idea about the need for a policy change when moving from one place to another, and we did our part in properly notifying them on a timely basis, mind you, and UHC, having that information of the address change, they did absolutely NOTHING about notifying us about the policy change-over and just simply let it lapse and cancel coverage.

I had spoke with a few dozen customer service agents and sales reps at UHC over the past three months. the sales rep that took my fathers information in February, as I was letting them know how upsetting this is, and that this should have never happened like this, especially the policy lapse without any notices, phone calls or messages, and she was saying that this needs to be taken up to a customer service supervisor or to a higher level or escalated customer service matter, for further investigation on such a policy lapse, in order for us to get this policy retroactive for the current month with no policy in place. It seems like UHC DOES NOT CARE IF THEIR CLIENTS POLICY LAPSES, from a simple address change. And as noted, we notified them of the address change before that month was up, back in November, and only my mothers policy lapsed. That should not even have happened. obviously, they knew that our address changed, and if a new policy is necessary, they should care and value their customers, so their policy stays in effect.
Anyhow, supposedly, a supervisory agent has been notified, but I have not received a phone call back from anyone from UHC, as the customer service agent at UHC informed us, and again, my father cannot get the medication he needs, and have to wait til March... This is not ETHICALLY OR MORALLY CORRECT. ESPECIALLY A MEDICAL INSURANCE POLICY PLAN FOR ELDERLY PEOPLE. THAT IS THE BUSINESS THAT UHC IS IN, AND THEY LET THEIR CLIENTS POLICY LAPSE WITH OUT ANY NOTICE OR NOTIFICATION?

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1:54 pm EST

United HealthCare Services dental thru medicare advantage

Absolutely the rudest and most arrogant "supervisor", Rodney, who was of no help, very insulting and a waste of time quoted me I would have 2 copays for preventative care service which is wrong, when i questioned him he became very belligerent and insulting. Refused to connect me with his supervisor. This group has told my dentist twice I had no dental coverage. I would say this would be fraud and intend to file a complaint with the insurance commissioner. I have spent 3 hours on the phone with these un educated, untrained people just today. I hope a class action suit is filed for fraud.

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4:21 pm EST

United HealthCare Services medical insurance plans

I had a UnitedHealthcare policy last year through my previous employer. In October 2015, I started having severe abdominal pain. I went to the doctor and discovered I had SEVEN kidney stones. I had them once before, about 10 years ago, and had to have them removed by sound wave lithotripsy. My urologist determined that I needed the procedure again after the stones would not pass, and set up an appointment at the hospital. I had just started my pre-op procedure (which included fasting for 24 hours) when I got a call from the hospital telling me that the insurance company would not pay for the procedure because it was "not medically necessary." Apparently you have to be dying of a kidney infection (a possible complication) for them to approve the procedure. I spent an entire day on the phone with the doctor, the hospital, and the insurance company before I discovered this. I ended up having to pass the stones on my own, which took a month. At the beginning of this year, they determined that I could no longer use the CVS pharmacy near my house because it is no longer "in network." I had to transfer all of my prescriptions to a Walgreens 30 minutes away, or else pay out of pocket for my prescriptions, which would have cost me over 300 dollars. If my new employer uses United, I am going to decline their insurance and sign up for a policy with someone else. I have never seen an insurance company who cares less about their customers than this one. I hope they go out of business.

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9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

United HealthCare Services mri denial

My Dr. ordered an MRI after finding a mass in my uterus on 12/19/2015 sonogram. I am scheduled today to have the MRI with contrast completed. I talked with the hospital a week ago before today and they approved the MRI stating that I would only have to pay $199 in a co-pay. I received a call from the Hospital today stating that United Healthcare denied my MRI. I work fo the State of Texas and my Dr. has already found a mass in my uterius with the cheapest test possible. I just dont understand why it is being denied when he knows that there is something there. What do I need to do?

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5:17 pm EST

United HealthCare Services gold plan covered..

Do not try to call uhc's customer service line.. The time of day does not mater...
After 62 minutes on the company phone the call went until 4:02pm mst which is after 6 pm est.. When they close live customer service...
This company is horrendous..
I have covered my daughter with them on a gold plan for over a year now.
Rates went up this year and they just suddenly decided to change the draft date which used to be on the 20th of the month to the 4th of the month without notice or authorization.
The eft authorization I filled out with them over a year ago stipulated that the draft would come out on the 20th of the month.
Do these people not know that most people pay their mortgages and rent on the 1st of the month...
I may drop uhc altogether as it seems pulling money as fast as possible out of one's account has become a higher priority than providing quality customer service...

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2:28 pm EST
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United HealthCare Services cobra account

For me the UHC Customer Service is the worst I have ever seen. I plan to file a case to local government for this issue. Any suggestions how to file such a case? Here is my story: 1) Switched to Cobra in 09/2015; Premiums paid in time from Sept to present time; No family changes; 2) UHC processed claims for Sept, Oct and partially Nov. Then UHC marked the cobra account was terminated on Nov 1, 2015 without any reason. They did not notify me via mail or email or phone or... at all; 3) My provider in December 2015 called me that the claim was denied because there was no coverage; I logged in to the website, and called the claim department, I was told the service was terminated; 4) Called their customer service, here is their typical answer: "Your service is NOT terminated and active. We will update your service in 24 hours; We are so sorry; Please give me the chance to assist you..." However nothing happened. The status was still "Terminated". 5) Repeated 4) for many times, from Dec 2015 to present time. No progress. 6) later I insisted on speaking to the policy supervisor, and the supervisors typically said the same thing, plus "I will call you after 1-2 business days", however they did not call. Nothing happened. 7) In the meanwhile I also filed an online complaint to their website. No response at all. 8) It seems they could not solve this kind of simple case, so I ask the supervisor, "I know you are the policy supervisor. But can I speak to your supervisor or not, or can you tell me your supervisor's contact info? I need this to be solved", however I got refused.

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George5151
, US
Feb 22, 2016 8:19 am EST

Wow. I am having a very similar situation. I terminated employment on 12/31/15 and immediately elected Cobra coverage and have been paying monthly since then. UHC's records even show that my premiums are paid through 3/31/16 at this point. However, I found out a few weeks ago when trying to look up a provider online at myuhc.com that the coverage has never been activated. As of this date, 2/22/16, we have no insurance even though I elected Cobra on 1/5/16 and have made payments. The customer service is useless. I get the same response... it will be taken care of in 24 to 48 hours and then nothing. This has been going on for weeks. I've spoken to several supervisors to no avail. Apparently, the issue is in the "Operations" department that has to issue the policy and they don't talk to customers or even their own customer service department. All the CS department does is sends the Ops department an email. I was told weeks ago this had been "escalated" to a high priority. Still, I have no coverage. I've filed a complaint with the Florida Insurance Commissioners office. UHC is worthless.

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9:40 pm EST

United HealthCare Services prescriptions no longer covered

My husband and I have used United Healthcare through his employer for 30+ years. About 5 years ago, we moved, and my asthma got much worse. I was INUNDATED with information/mail about controlling my asthma. I am well controlled right now, but in December, received a letter advising that my inhalers would be costing $25 each, instead of the $5 each I currently pay. There was no additional information offered about what would be substituted (if anything). After an hour on the phone with the company, I was told NOT ONE INHALER would be covered at the $5 price. Imagine your drugs going up over night by over 500%. Keep in mind, not one, but TWO inhalers per month at 500 percent - and NOT ONE INHALER provided. So much for insurance. So much for preventive health care. So much for 'managing' a chronic illness.

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7:09 pm EST

United HealthCare Services rx coverage. changed plan without asking me. can't get meds

January 1, 2016 Member ID: [protected] Wanda Ray. BD 07/21/1954 Phone: [protected] United Health Care changed my policy without asking me. When it was time to refill my pain medicine was told the medicine wasn't on the list. I spoke to about six people to try to resolve this problem. Was on the phone for hours and hours without resolution. Told me to have doctor fill out appeal so I could get medicine. I talked to doctor two times and they faxed the into to UHC. My doctor has thousands of patients I am sure. Arguing with an insurance co, is probably not on his agenda. He wrote the RX. That is what I should be able to get. Then got a voice mail that request was denied., So I called Optum Rx spoke to more people who told me to call UHC. Called them again and was told to call my doctor tomorrow and have him call and say I had to have this medicine. But appeals take atleast 72 hrs. I need my medicine tomorrow. This company changed my plan, increased my premium and wont cover meds that I have been taking for years. Oxymorphone 10mg. I have had 5 back surgeries, have diabetes and severe pain and neuropathy. If I don't have my pain meds I cant even walk. Was told to appeal and wait. What do I do in the mean time? Go to hospital or suffer. This is so unacceptable. This company is messing with peoples lives. So corrupt. I plan to get in touch with the insurance commissioner and anyone else that will listen to me. How is this helping the patient?

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