I took out a $300 loan to help pay for my son's birthday party in September of 2008. I agreed to he terms of the loan, being that there was a $90 fee. The catch to this place is in their agreement (the prit out; not on the website), you have to contact their customer service once they deposit the money, or every two weeks they will reissue the loan & only take the $90 fee. You also have to contact the customer service on a differt site than were you applied. The first payment date I did noit get an email, and on the Wednesday before they were due to take the payment out, I used the website to contact customer service & sent an email advising I wanted the entire payment taken out. I got an email back THursday advising it was too late for the transaction to go through that way & Friday only $90 was taken out. So the next payment as soon as I got the email I saved it in my adress book so they would stop going in my spam box, Litterally the next 3 payments they took I tried contacting customer service through th email & throught the websit & was given a website down message or some crap. Finally in December, they started taking out the $90 plus another $50 towards the loan. The next payment, when I had paid back the $300, the $90 & some I put a stop payment through my account, which worked, but two weeks later (dec 31st- a wednesday) they issued a paper check for $382. I wish I had researched this further before taking the loan out- I just wanted to give my son a nice birthday party & ended up starting out 2009 with a negitive balance & not being able to pay my rent that Friday. I am so upset & still looking into what I can do to get my money back. I don't want the $390 I borrowered, I just want back the $400 they took from me, my 16 month old son & my unborn child.
The complaint has been investigated and resolved to the customer’s satisfaction.
yap same here! ### took over $500 from me and I only borrowed $300! I had to close my account and now they are calling me saying I owe another $347... I told them I am not paying them another penny. They say they will take me to collections but I could care less. I'm going to file all kinds of complaints on them where ever I can.
Theyre a fraud and a half! I did the same thing and now their hounding me after I sent numerous emails and made numerous calls. I paid the stupid loan in full in addition to an extra 180.00 before I completely just changed bank accounts. They are threatening to report me to a higher collections agency, I told them "go ahead and good luck with that, I have everything in writing and by the time they spend money on reporting and trying to scam more money from me they will be out tons more money"...Just close your account and open a new one...Are they really gonna try and go after people for 300.00 that I KNOW people already paod back in full if not more? Dont think so!