Complaint Rating:

Company information:
United Acceptance
Smyrna, Georgia
United States

United Acceptance agreed to modify my loan and sent two contracts that were totally wrong, one on the 15th September and one on the 29th of September. They advised me not to send a payment until the paperwork was signed. I did sign the contracts even though they were wrong like they requested. These contracts didn't even show an account number. I've never received a statement showing payments received or what the exact payment amout is nor have I received a payment coupon book which I can enclose with payments. I have sent in payments electronically through my bank and they have said that they were never received, they have also implied that the payments have bounced which is impossible because they were sent right from the bank. Now they are calling daily, using foul language and threatening to come and pick up my vehicle. The caller won't give his name, nor will he allow us to speak to a superior. I told them that I would make a payment on Oct. 31st and then another payment in November to get caught up and they wouldn't even respond to that. They are accusing me of being months behind but I have made a payment every month. I would appreciate anything that be done so that I can keep my vehicle and find out exactly how much I've paid and owe. Thank you for your consideration of this matter.

Sincerely,

James Schmidt