Unique Vintage
reviews and complaints

I have shopped with Unique Vintage many times before, and I have to say that my experience with them has been mixed. While I have never had any issues with their products, I have found that their prices are often higher than other vintage sites. This has led me to purchase the same items for cheaper on other sites.

However, my most recent experience with Unique Vintage has left a bad taste in my mouth. I received a dress from them as a Christmas gift, but unfortunately, it was extremely small. When I tried to return it, I was informed that they had a 30-day return policy for Christmas orders, and since the dress had been ordered on December 10th, I had to rush to get it back to them before the deadline.

Unfortunately, things only got worse from there. When I contacted Unique Vintage to check on the status of my return, they informed me that they had never heard of the order and could not find my email address or my aunt's email address (the one used to order the dress). This was incredibly frustrating, and I am currently in talks with them to try and find another way to locate the dress.

Overall, I have to say that I am extremely disappointed with Unique Vintage. Their return and shipping policies are incredibly outdated, and it feels like dealing with a fake company in China on eBay. I would not recommend shopping with them again, as you can find 90% of their clothing on other sites for better deals, with free returns and capable customer service reps.

As someone who has worked in online retail customer service and tech assistance, I can say that Unique Vintage is the worst place to go if you need help. Their lack of communication and outdated policies make it a frustrating experience for anyone who has to deal with them.

I recently had an experience with Unique Vintage that left me feeling disappointed and frustrated. I had ordered a beautiful skirt for a special event, and I made sure to order it well in advance to ensure it would arrive on time. However, after several weeks had passed and I still hadn't received my order, I reached out to Unique Vintage multiple times to inquire about its whereabouts. Unfortunately, I received no response from them.

After my third attempt to contact them, I finally received a response informing me that the skirt I had ordered was never actually in stock. This news was frustrating, as I had already been waiting for several weeks and was now running out of time before my event. However, I decided to call back and see if a larger size was available. To my relief, I was informed that it was, and they even shipped it to me via Fedex Ground in the hopes of getting it to me on time.

When the skirt finally arrived, I was thrilled to see that it had arrived just in time for my event. However, my excitement was short-lived when I realized that the skirt they had sent me was not the one I had ordered. I was completely out of time and options, so I had to go through the hassle of sending the wrong skirt back.

To make matters worse, the skirt they had sent me was made of cheap, coarse fabric that felt like a discount costume material. I was disappointed that the quality of the skirt did not reflect its high price tag. When I reached out to Unique Vintage to request a refund, they only offered me store credit and a 20% discount on my next purchase. While I appreciated the gesture, I was hesitant to make another purchase from them after my previous experience.

Overall, my experience with Unique Vintage left me feeling frustrated and disappointed. While I had high hopes for their customer service and product quality, I was let down by their lack of communication and the poor quality of the product I received. I hope that they can improve their processes and quality control in the future to avoid disappointing other customers like me.

I recently made my first purchase from Unique Vintage on June 23, 2021 (#***). I was excited to receive my order, but unfortunately, I encountered some issues with the shipping process. On June 24, 2021, I received an email with a tracking link that didn't work. I was disappointed, but I thought it was just a minor glitch. However, on July 3, I decided to reach out to customer service because the tracking number still didn't work. They provided me with another tracking number, but it also didn't work. I was starting to feel frustrated and confused.

Finally, on July 16, I decided to call customer service to get some answers. They assured me that they would look into the matter and provide me with an update. A few hours later, I received an email with a FedEx tracking number. According to the tracking information, my item had reached Texas on June 27, 2021. However, it seemed to be going on a grand tour of Texas, going back and forth to six different cities. The last time it was tracked was in Houston, Tx on June 12, 2021. I was worried that I might never receive my item.

I called customer service again on July 22, and I was disappointed to hear that they couldn't send a replacement until FedEx confirmed that the item was lost. They asked me to wait until the end of the week, but I pointed out that the end of the week would be the next day. I was frustrated that I had to wait for 30 days for an item, and customer service was refusing to send another when FedEx hadn't tracked the package in 11 days. It was very poor customer service, and I was disappointed with my experience.

However, on Friday, July 23, I decided to give customer service one more chance. I called them for the third time, and I spoke with a representative who was very helpful. They apologized for the inconvenience and assured me that they would ship a replacement. They said it would take about five days, and I received it today, July 29. I was relieved and happy to finally receive my item. The sweater is great, and I'm glad that I didn't give up on Unique Vintage. Despite the shipping issues, I would still recommend this store to others.

I bought a dress from Unique Vintage in November for an event on February 1. The dress was on sale and marked as "final sale," which made me a bit hesitant to purchase it because the reviews on sizing were all over the place. However, I really loved the dress and decided to take a chance.

After waiting for three weeks, I received a notice that the dress was "backordered." I was surprised that a clearance item was on backorder and it took them almost a month to inform me of this. To make matters worse, the dress was not expected to ship for another three weeks. Even now, two months later, the dress is still for sale at the same price in every size. This makes me think that the "markdown" and "final sale" are just a way for them to avoid returns and exchanges.

Although I was frustrated, I decided to remain optimistic and started looking for a backup dress. The dress finally arrived in late January, just in time for the event.

The good news is that the dress fits perfectly, which is also sort of bad news because I ordered three sizes smaller than their sizing chart recommended for my measurements based on the customer reviews. If I had ordered as the company recommends, the dress would have been falling off me, and there would be no exchange available. The bad news is that the dress reeks of cigarette smoke, which is unacceptable for a dress that I ordered in November. I now have to get it altered in a time crunch for the February event.

Although the clothing is beautiful, I cannot recommend Unique Vintage as a business and will not be shopping there again. The uncertainty, frustration, and shady business practices are not worth it.

I gotta say, I had a pretty rough time ordering from Unique Vintage's online store. I mean, I get it, the physical store is probably great, but this review is all about my experience with their website.

So, my daughter needed a prom dress and we decided to order from Unique Vintage. We ordered two different dresses, one in size 14 and one in XL, from different brands. But, when they arrived, both were way too small. Like, the XL was practically a child's size. So, we ordered again, this time a size 16 and a 2XL. According to their size chart, a 2XL should fit a 46" bust. But, let me tell you, that was not even close. We couldn't even zip it up and my daughter wears a 38B bra. The size 16 fit perfectly though, so at least there's that. Oh, and the seamstress at the dry cleaner got a good laugh out of how off the size chart was for the 2XL.

But, that's not all. The shipping was a nightmare. We paid for expedited shipping, but they still took 48 hours to handle our order before actually shipping it out. So, our 2-day shipping turned into 4 days. Definitely not Amazon Prime level service.

And, if you do need to return something, they charge a restocking fee. Not a huge deal, but if their sizing wasn't so off, people wouldn't have to return things in the first place.

I tried calling customer service a few times to make sure they were refunding my account, but I was on hold for 20 minutes each time and never got through. They do respond to emails though, so at least there's that.

Overall, I wouldn't recommend ordering from Unique Vintage's online store unless you know exactly what you're getting and the size you need. Their sizing is way off, their shipping is slow, and their returns process is a pain. So, buyer beware.

I recently had an experience with Unique Vintage and unfortunately, it was not a positive one. I ordered a dress on a Saturday and shortly after, they announced a sale on all already discounted items. I missed the sale by just an hour, so I immediately contacted customer service on Monday morning. I spoke with a representative named Vanessa and it was a struggle to get her to understand my request. She initially told me that my order had already been processed and handled through their warehouse, even though they had just opened for the day. After some back and forth, she eventually agreed to apply a discount to my order, but only 10% instead of the 25% being offered in the sale.

I found this to be unfair and expressed my frustration to Vanessa. It took a long time for her to finally agree to apply the discount to my order. This whole conversation left me feeling crazy and like a huge bother to the company. To make matters worse, 30 days later, my order still hasn't been upgraded from "Accepted" to "Shipped". This has left me feeling unpleasant about possibly having to contact customer service again.

I have ordered from Unique Vintage before and the dress I received was beautiful. However, this experience has left a bad taste in my mouth. As someone who frequently shops online, I am loyal to the sites and companies that treat me kindly and encourage me to order again. Unfortunately, Unique Vintage did not do that. Instead, they made me feel uncomfortable and antagonized over a $30 discount. I was hoping for better customer service and unfortunately, I did not receive it. Thumbs down.

I recently made my first purchase from Unique Vintage and was eagerly anticipating the arrival of my outfits. I found myself constantly checking the tracking number and waiting by the window with my coffee, hoping to catch a glimpse of the delivery person. One day, while working from home due to Covid, I received a notification that my package had been delivered. However, I didn't hear the gate open or the doorbell ring, and when I went outside, there was no package to be found.

I was worried and frustrated, but I reached out to Unique Vintage's customer service for help. They were incredibly responsive and supportive, and even filed a claim on my behalf. Unfortunately, the package was never located, and I was left with the disappointment of not having my outfits for my birthday party and a friend's wedding.

However, Unique Vintage went above and beyond to make things right. They refunded my purchase, which was unexpected and greatly appreciated. Despite not having seen their clothing in person yet, I am now a loyal customer thanks to their exceptional customer service.

In the future, I plan to pay for upgraded shipping to avoid any potential issues with USPS. I've learned my lesson and will opt for FedEx or UPS with signature confirmation. I'm excited to use my refund to shop with Unique Vintage again and finally get the outfits I've been waiting for!

Thank you, Unique Vintage, for your outstanding customer service.

Lenore from Astoria Queens, NYC

Unique Vintage is a website that offers a wide variety of clothing options for everyone. They have different brands, types, and genres of clothing that are fantastic. However, there are some negatives that I would like to point out.

Firstly, their shipping charges are horrendously high and do not include customs and duties. For example, HotTopic.com charges a lot for shipping, but at least it covers all custom and duty charges. Secondly, when you buy something that's on SALE, Unique Vintage does not declare the sale price, but rather the ORIGINAL (much higher!) price. This leads you to get a slap of a customs bill that you have to pay according to the declared value. Their reason was that it's "by law and that they have to declare the original price." I spoke to customer service (Sarah Valdez, she was most unhelpful) about it but they claim that they can't do anything about it. I'm sorry, you charge $38USD (around $50CAD) in SHIPPING... the LEAST you could do is help me out at customs! It's ONLY fair that I get taxed for how much I ACTUALLY paid! Anyway, I was severely disappointed when I saw that and will never purchase anything from them again.

Lastly, the items I received were good, but both bags looked like they were opened and previously owned (and then returned) as the buttons were half done and undone and just overall look WORN. Sorry, but I wasn't aware I'm buying a worn item. I wouldn't have paid about $233CAD (including shipping) + $40CAD (customs) for TWO pieces of clothing that look and feel WORN by someone else.

In conclusion, if you're a Canadian (or even international) customer, stay away from this website unless you want to get taxed on more than what you paid and still receive previously worn clothes. You're better off ordering somewhere else.

I gotta tell ya, I am a huge fan of Unique Vintage (unique-vintage.com). I mean, I order from them all the time. Like, seriously, at least once a month. Okay, maybe it's more like 2-3 times a month, but who's counting? I just can't help myself, their styles are absolutely fabulous and they have clothing that you just can't find anywhere else.

Now, I know what you're thinking, "But isn't their stuff expensive?" And yeah, it definitely isn't cheap like some of those other stores out there. But honestly, I don't mind paying a little extra for the quality and uniqueness of their dresses. I mean, who wants to look like everyone else shopping at Forever 21 or American Eagle? Not me, that's for sure.

One thing I really appreciate about Unique Vintage is their size inclusivity. As someone who's a size 4/6, it's really important to me that I can find clothes that fit well and look great. And with UV, they collect brands and clothing from lots of different designers, so you really have to read the size chart for everything you order. Sometimes I'm a small, sometimes I'm a medium, sometimes I'm a 4, sometimes I'm an 8. It can be a little confusing, but UV does a great job of telling you if an item runs small or if it has stretch. And if you do end up needing to return something, their process is super easy. The only time you can't return something is if it's a final sale item, which is clearly labeled. So if you're complaining about not being able to return something, you probably didn't read the listing.

I actually had to return a dress recently because it was too small, but UV sent me a new one the next day. Unfortunately, FedEx lost the package, but UV opened up a case to find it for me. When it was deemed lost, they ordered me another dress and overnight shipped it to me at no extra charge. Talk about great customer service!

All in all, I absolutely love Unique Vintage and would recommend them to anyone. They really care about their customers and it shows in everything they do. Plus, I'm proud to have a closet full of UV dresses.

I'm not usually one to write reviews, but I had to share my experience with Unique Vintage. I was curious if anyone else had the same issues as me, and after reading other reviews, it seems like I'm not alone. If you're thinking about ordering from this site, I suggest you save your time and money. While their clothes may look beautiful, there are better ways to get your hands on them.

I've spent hundreds of dollars on clothes from Unique Vintage since April of this year alone. At first, I was impressed with the quality of my first dress, but after wearing it a few times, it became shabby and see-through. Unfortunately, this was a recurring theme with everything I ordered from the Unique Vintage brand. The quality was a letdown, and I was disappointed with my purchases.

I decided to join their Dress of the Month subscription, hoping for better luck. However, every dress I received was different in sizing, even though they were all from the same brand. It was frustrating to keep receiving dresses that didn't fit properly, and the return policy only allowed for store credit or credit towards my next month's dress. I didn't trust them to apply the credit to my account or use it on my next order, and when I tried to cancel my membership, they would only give me store credit instead of returning my money. It was a frustrating experience.

Customer service was also spotty at best. I had to return two items, and the second item's return went unanswered. I was placed on hold for long amounts of time when I called, and the shipping was inconsistent. I was even charged an extra $20 for international shipping, even though I'm in the states. Processing a return took a long time, and the return policy was outdated and mishandled.

The usability of their site was also a complete disaster. It was difficult to find information on previous orders, and the order status was a joke. The My Account page was confusing, and I didn't feel comfortable storing my credit card information there.

Overall, I wish I had read the reviews before ordering from Unique Vintage. Spending hundreds of dollars on clothes that were hit or miss and of Forever 21 quality was insulting. Their policies were outdated and more suited for the year 2000. I suggest taking your money elsewhere and being loyal to companies that understand the value of their site and products.

I gotta say, I was pretty disappointed with my purchase from Unique Vintage. I snagged a vintage-style sailor halter one piece swimdress in black and red, but it was riddled with design and manufacturing issues that left me feeling pretty let down.

First off, I wish they had included a height measurement with the sizing info. I have a longer torso, so the padding on the suit barely covered my chest and wasn't even under the red stripe portion - just the black material below it. Not a great look.

But that wasn't the only problem. The padding also had no smooth edge at the seam, which created visible ridges under the fabric of the suit. And at the waist, two different fabrics met under the top layer, creating an awkward seam in the middle that made another raised ridge. Not exactly the most flattering thing to have in a questionable location.

To top it all off, the buttons were sewn on haphazardly and not symmetrically. One even fell off as I was putting the swimsuit on for the first time. Not a great sign of quality.

I mean, the material quality was decent, but for the price I paid, I expected better quality in design and production - not just fabric. And it's not like it's some cheap knockoff - it claims to be made in the States! Overall, I'm pretty disappointed with my experience with Unique Vintage.

I recently decided to give Unique Vintage a try, despite having only purchased their items secondhand before. I found that their sizing can be a bit inconsistent, with sizes ranging from xl to 3x. While their items can be a bit pricey, I decided to take advantage of their "catch of the day" deal for $25. However, I was disappointed to learn that these items cannot be returned if they don't fit, even though the same items are still available for purchase on their website. I felt misled by the term "catch of the day," as it seemed more like "trash of the day" in the warehouse.

To make matters worse, my overall experience with Unique Vintage was poor. It took almost two weeks for them to even process my order, and I was unable to exchange the black wiggle dress I received in a size 1X, as it was unflattering and too big for my "potato body." The green dress was more my style, but unfortunately, I was unable to exchange it for a smaller size. The material was stretchy and cheap, and the dress didn't even have pockets, which I believe every dress should have.

Overall, I was extremely disappointed with my experience with Unique Vintage. I would advise others to be cautious when ordering from them and to avoid their surprise dresses at all costs. While the green dress was more my style, the poor quality and lack of options for exchanges or returns make me hesitant to order from them again.

I was a bit hesitant to place an order on Unique Vintage due to the size listings, but I decided to take a chance and make a purchase. Unfortunately, the item I received didn't fit properly, so I had to return it. The customer service team offered me store credit, which I considered for a while before finally finding another item that I thought would work for me. However, once again, the size was an issue and I had to return the item.

This is where things got a bit confusing for me. I wasn't given clear information on how my refund would be processed, and when I reached out to the return service via email, I was told that they couldn't provide me with any further details. I decided to call them instead, and the customer service representative informed me that they should be receiving my package later that day. However, this was odd to me because I had received an email from them the previous week stating that they had already received my return.

To make matters worse, I still don't know how my refund will be processed. The customer service team couldn't provide me with any information on this, and I was told that I would have to wait 7-10 business days to find out or wait for an email. I'm feeling frustrated and confused by all the mixed messages I'm receiving, and I'm really hoping that my refund won't be in the form of store credit. If that's the case, I don't think I'll be making any future purchases from this site.

I was really excited to take advantage of the catch of the day sale on Unique Vintage's website. I mean, who doesn't love a good surprise? But unfortunately, my experience was far from exciting. In fact, it was downright disappointing.

Let's start with the shoes. They were red sneakers, which I guess could be considered "vintage" because of the color, but they looked like something you could find at your local Walmart for $10. They were just plain ugly. I was hoping for something unique and stylish, but instead I got something that looked like it belonged in the bargain bin.

And then there were the bottoms. I ordered two pairs, but they were both the exact same product. They were from the Davi and Dani brand, which I had never heard of before. It turns out that they're a wholesale brand that mass produces items, and it definitely showed in the quality of the pants. The pleats and darts were lopsided, the legs were poorly tailored, and the elastic back waist was unflattering on anyone. I'm not even overweight, but these pants made me look like I had a tire around my waist. Not a good look.

To make matters worse, the catch of the day sale is final. That means no returns, no refunds, and no exchanges. So now I'm stuck with two pairs of ugly pants and a pair of Walmart shoes. I definitely won't be buying from Unique Vintage again.

If you're thinking about taking advantage of the catch of the day sale, just be wary of the possible disappointment. You might end up with something that looks like it belongs in the bargain bin instead of something unique and stylish.

So, I stumbled upon Unique Vintage and was excited to see that they had a selection of classic nude sheer black backseam pantyhose and thigh high sheer nude with backseam & Cuban heel stockings. However, what the site doesn't tell you is that their stockings are all Leg Avenue brand, and they are severely marked up. Instead of paying $4-$5 per pair, you're paying $12-$15 per pair. What a rip-off!

I specifically came to this site for vintage stockings, not Leg Avenue stockings. I could have purchased them on Amazon with my Prime membership and not paid over $25 in express shipping. I was incredibly disappointed and upset when the package arrived. Such a sham!

"Vintage hosiery" my foot... You do realize that for those of us who live and dress this lifestyle, Leg Avenue is a joke, right? Because of the lack of labeling, I've just paid $86 for horrible, terrible "stockings" designed for teenagers who don't know any better.

If they have any care, they would update the descriptions on their website to list the brands being sold to make buyers aware. And for goodness sake, get some better product! It's a safe bet that if we've come to a vintage clothing site for stockings, we want something that's actually vintage and not just marked up Leg Avenue. I'm one pissed vintage femme!

I had a really bad experience with Unique Vintage. I placed my order in April and it took them until June to finally ship it out. But that's not even the worst part. They purposely left out one of the items I ordered, even though it was in stock. When I asked about it, they told me they wouldn't be sending it and refused to give me a full refund. I had to get PayPal involved just to get my money back for that item. And to make matters worse, their customer service was incredibly rude and condescending.

It's now the end of August and I still haven't received anything. I contacted their customer service and they said they would look into it with DHL, but then they completely ignored me for a month. When I contacted them again, they didn't even mention my package and promised to give me a full refund. But surprise, surprise, I still haven't received any refund. It's been five months of stress and frustration.

Honestly, I wouldn't recommend shopping at Unique Vintage. It's not worth the hassle. You're better off just burning your money for some heat. And to top it off, they're deleting negative reviews from their website. It's just not a good look for them.

Unique Vintage is not a shop I would recommend to anyone. I had a really bad experience with them and I will never order from them again. Although their clothes are nice, the hassle and stress with their staff is not worth it.

To start with, I received the wrong dress. It was a totally different color, size, and style than what I had ordered. As I am from Europe, I had to pay a big tax for a piece of clothing that I will never wear. I contacted them and they said that I could keep the wrong dress, which won't fit me and nobody wants to buy it from me, and that the correct order will be processed. They said it would only take a few hours, but it was already May 30th. They also promised to update me in case of any trouble with the order.

However, the dress was not sent to me. I had to repeat my emails on June 5th and 6th, but they were unfortunately ignored. I was really irritated and contacted their staff again on their website on June 7th. Finally, the dress was being sent to me. But to make matters worse, the delivery of the dress took 1.5 months due to bad packing performed by Unique Vintage. The package didn't have the needed documents to get accepted at the border, so I had to pay a third of its price in taxes again.

I felt that neither my money nor my time was respected. Unique Vintage needs to improve their customer service and shipping procedures. I would not recommend this shop to anyone.

So, I signed up for Unique Vintage back in April and got my first dress without any issues. It was a pretty nice dress, I must say. However, things started to go downhill in May when I was charged $57 for a dress that never arrived. I waited and waited, but nothing came. When I checked my UV account dashboard, it said that my order was "unfulfilled" and showed a photo of the dress that I was supposed to receive.

Then, on June 15, I was charged $57 again for the same dress. When I checked my UV account dashboard, it showed that both my May and June orders were "unfulfilled" and had the same photo of the dress. I was starting to get frustrated, so I decided to email customer service.

I received a response from Emma Farley, who explained that there was a "computer synching issue" in May that resulted in my order not being delivered. She said that a refund for May had been issued, but when I checked my bank account, I saw that no refund had been issued. Instead, I had been charged $57 twice and still had no dress.

This means that for the one dress I did receive in April, I've paid a total of $171.00 (not including taxes and shipping). That's a lot of money for just one dress, and I'm not happy about it. I emailed the company this morning to ask for my subscription to be cancelled and my money refunded.

I would have called, but their customer service hours are only from 9am-3pm, which is not very convenient for those of us with daytime jobs. It makes me wonder if that's their plan - to make it difficult for customers to get in touch with them. Overall, I'm pretty disappointed with my experience with Unique Vintage so far.

This website is not the best if you're using mobile data. It takes a long time to load and uses a lot of data. Every time you try to go to a different page, it reloads every single huge picture.

The pictures are not great, so it's hard to judge what the dresses actually look like. I ordered a dress that turned out to have tiny iridescent sequins all over it. It looked like a little girl's princess dress, but I was looking for an adult dress. The material was terrible, and the measurements didn't match. It also took two weeks for the dress to arrive.

When I tried to return it, my account on the website suddenly said that I had never ordered a dress. I emailed and was answered in a very friendly way. They agreed to waive the restocking fee and sent a return label.

Now the website still won't recognize my account, so I can't see the status of the return. (It still says that I never ordered anything.) To help others, I tried to post a review with a better photo of the dress, but - surprise! - the website won't allow me to post a review.

I have no idea if I will actually ever receive a refund. The people seem nice, and if they had an actual store, I would go. But the website makes this an online shopping nightmare. I will never order from the site again.

I had an experience with Unique Vintage that left me feeling disappointed and frustrated. I had ordered a beautiful top for my mother for Mother's Day, and was told it would be shipped out within a week. However, a week went by and I still hadn't received the shirt. When I contacted the company, they gave me a tracking number that turned out to be fake. After several delays, I had to purchase another gift because the shirt never arrived.

Eventually, I received a swimsuit and a blouse that were nothing like what I had ordered. The blouse was poorly made and looked nothing like the advertised item. When I contacted the company again, I never received the blouse I had originally ordered. It was then that I started to realize what was going on.

After looking through their website, I discovered that they were using pictures of higher-end clothing from other sites and passing them off as their own. The majority of their site was fake! If you order these nicer, higher-end items, they don't even have them in stock. I tried to get PayPal to help me, but these companies are so good at scamming people that it's hard to prove that you didn't receive what you ordered.

It's not fair, and it should be illegal! I feel like I was scammed, and no one helped me. I decided to write this review to warn others about this company. I don't want anyone else to fall prey to these people. I gave them one star because I had to give them something, but I would give them zero stars if I could.

I placed an order a couple of weeks ago that seems to be lost in the mail if I am to believe what the delivery company is telling me. I tried contacting their customer service to get some help and all I got in response is automated emails completely unrelated to my problem such as how to return an item - I can't return an item because I have not received my order and I have not received it because it is lost. I understand a package can get lost but they should at least reimburse you if they lose it. But no...

I really hope you're not in a hurry because if you order from them you will have to wait forever.
It's been 8 weeks since I ordered my dress and they keep telling me that the order is at their sorting facility. Why is it still there? They don't know.
Last time I called them (2 weeks ago) they told me that the item was finally shipped, but when I checked the tracking information it said it's still where it was.
Well, I have not received my dress yet and I think I will never get it. I have no idea what exactly stops you from sending it to me...

I accidentally found Unique-Vintage website and was amazed with all the beautiful dresses and immediately decided to order something. I signed up for the service and received a 10% discount coupon. I applied it and paid for my order. When I paid I saw a screen that said that coupon code was successfully applied but I noticed that they charged the full price. When I contacted Unique-Vintage customer service they said that there was nothing they could do and that they had no idea what happened. Absolutely unprofessional customer service, they really did not care.

I've purchased several items from Unique-Vintage and did not receive anything. I contacted customer service many times and they refused to do anything! I told them that I want to know what happened with my order and they said that it was shipped and that I need to contact the shipping company. They also said that after the product leave their store it is no longer their responsibility! What? I did not get anything yet and they refused to refund me!

I don't like Unique-vintage website. Very poor quality pictures and it is really hard to understand how the product really looks like. But I decided to take a risk a ordered a shirt from them and was really disappointed with my purchase. It looked noting like picture, color was much darker than I expected. Their pictures are super bright and there is a big difference between what you see on their site and what you actually get. I guess they use photoshop or something. In my opinion that is not right. Customer must see the real product! Will not order from them again.

I placed the order on the website www.unique-vintage.com. I ordered jacket and dress from them, but after couple of days I needed to cancel my order. I filled the form on the website and it was mentioned that they would return money within 7 days. After that they charged me instead, but I still haven’t receievd any money back. The seller stopped to communicate with me as well. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I have never been so unsatisfied with a website in my life. Their return policy is a joke. I have communicated with their customer service representatives on several occasions and have never felt like they had any interest with what I was saying. I find having to pay to ship back an item that did not work out for me is absurd. But I understand the means of small businesses; The real absurdity is the fact I will be refunded LESS shipping. This means I will be paying at least twenty dollars for any item I ever purchase from their website even if I don't keep it. Also, my return has somehow been lost in the mail. It is now completely up to me to track down my item and spend all day on the phone with the post office. I don't I will ever see the 100+ dollars I gave to Unique-Vintage.com Don't bother with this website, go somewhere with a better return policy and prices such as Modcloth.com or Shopruche.com.