Complaint Rating:

Company information:
carnival cruise lines
Miami, Florida
United States

CARNIVAL CRUISE LINES
GUEST CARE DEPARTMENT
3655 NW 87TH AVENUE
MIAMI FLORIDA 33178-2328
(GUESTCARE@CARNIVAL.COM)

NINA GRAY
26 NOELLE COURT
LINCOLN PARK, NJ 07035

973-223-8264 EVE
973-706-5110 EVE
201-585-1447 DAY

9/14/09

WE JUST RETURNED FROM CRUISING ON THE CARNIVAL MIRACLE FROM 9/5/09 TO 9/13/09.

I HAVE TAKEN OVER 15 CRUISES IN MY LIFE AND NEVER HAD I HAD SUCH AN UNSETTELING EXPERIENCE AS ON YOUR SHIP. THIS IS THE FIRST TIME I HAVE CRUISED ON THE CARNIVAL LINE AND I WAS REPULSED AT WHAT HAPPENED!

WE EMBARKED ON 9/5 FROM NYC. WE WENT DIRECTLY TO OUR CABIN NUMBER 8235 WHICH WE BOOKED OVER SIX MONTHS AGO. THE CABIN WAS VERY NICE AND LARGE (THE REASON IT WAS BOOKED WAS DUE TO THE SIZE AND LOCATION!) THERE WAS A FUNKY ODOR IN THE CABIN BUT WE OVERLOOKED IT.

THE ODOR BECAME TOTALLY UNBEARABLE AND NEAUSEATED ME TO THE POINT OF BEING PHYSICALLY ILL AND VOMITING! I COULD NOT EAT AND WENT TO THE MEDICAL OFFICE (ALL OF OUR COMPLAINTS AND ISSUES ARE DOCUMENTED ON THE SHIP REFERENCE NUMBER 834008126A.)

BY THE THIRD DAY I WAS SO SLEEP DEPRIVED AS THE ODOR WAS SO INTENSE THAT (WE EVEN TRIED SLEEPING ON THE BALCONY!) WE LEFT THE CABIN DOOR OPEN AS WELL AS THE BALCONY DOOR TO AIR OUT THE CABIN. I WAS A TOTAL MESS, MY CLOTHING WAS PERMEATED WITH THE ODOR AS WELL AS THE SHEETS, PILLOWS, EVEN MY HAIR AND SKIN REEKED OF THE HORENDOUS SMELL!

WE COMPLAINED NUMEROUS TIMES AND HAD MANY OF YOUR PEOPLE UP TO THE CABIN. THEY COULD SMELL THE ODOR; HOWEVER, THEY DID NOT KNOW WHAT TO DO ABOUT IT!

THE ENTIRE AREA INCLUDING THE AREA BY THE ELEVATORS WAS NOW OVER TAKEN BY THIS HORENDOUS ODOR! BREATHING IT IN FOR THREE OR FOUR DAYS MADE US SENSITIVE TO IT AND WHENEVER WE CAME NEAR IT WE HAD TO HOLD OUR NOSES AND RUN TO THE CABIN OR ELEVATOR!

NICE WAY TO TRAVEL ON A VACATION! WE COULDN’T EVEN GO ON ANY TOURS DUE TO MY ILLNESS FROM THIS SITUATION!

I HAD NO IDEA HOW THIS EFFECTED OUR HEALTH AS WE HAVE NO IDEA WHAT IT WAS THAT WE WERE BREATHING IN! (A COPY OF THIS LETTER WILL BE SENT TO THE DEPARTMENT OF HEALTH IN HOPES THAT THEY WILL INVESTIGATE THIS MATTER.:

The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201

New York State Department of Health
Corning Tower
Empire State Plaza,
Albany, NY 12237


AS WELL AS OTHER BUSINESSES THAT CAN INVESTIGATE THIS PROBLEM!) WE WERE UNDER THE ASSUMPTION THAT IT WAS OLD FOOD, GARBAGE AND GARLIC AND EXTREMELY POOR VENTILATION THAT WAS BLOWING THIS ODOR INTO THE CABIN AND ALL AROUND DECK 8 AFT.

WE EVENTUALLY WERE PUT IN ANOTHER CABIN (8267) WHICH WAS ½ THE SIZE OF WHAT WE BOOKED AND PAID FOR. THE SHIP GAVE US $300 ROOM CREDIT FOR OUR DISCOMFORT AND THIS WAS NOT AT ALL ACCEPTABLE! WE HAD TO PACK EVERYTHING UP AND MOVE IT RIGHT IN THE MIDDLE OF THE CRUISE WHICH WAS ANOTHER DISSAPPOINTMENT AND DISCOMFORT AS WELL AS THE DOWNGRADE OF OUR CABIN! BY THIS TIME OUR ENTIRE CRUISE WAS RUINED AS WELL AS MY MENTAL AND PHYSICAL STATE!

OUR CRUISE WAS RUINED, I AM STILL SUFFERING FROM NEAUSEA AND THE SMELL IS STILL APPRARENT IN MY HOME NOW EVEN AFTER WASHING ALL OUR CLOTHING!

I EXPECT REIMBURSEMENT FOR OUR VACATION AS IT WAS HARDLY A VACATION BUT MORE A TORTUROUS AND UNHEALTHY 9 DAYS!

THE FOLLWING WILL ALSO BE ADVISED OF OUR EXPERIENCE.

Cruise Critic News - e-mail:Carolyn Spencer Brown
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Condé Nast Traveler - Ombudsman, 4 Times Square, New York, New York 10036 - Letters Only
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USAToday Travel Troublshooter - e-mail: travel@usatoday.com
Robert McGarvey, "The Ombudsman" Porthole Magazine - e-mail: rjm@mcgarvey.net
CruiseDiva.com - e-mail: linda@cruisediva.com
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I EXPECT A REPLY TO MY LIKING WITHIN 48 HOURS OF RECEIPT OF THIS LETTER OR I WILL PURSUE THE MATTER FURTHER.
THANK YOU!
NINA GRAY