Complaint Rating:

Company information:
DirecTV
United States
www.directv.com

We were promised Yes network with upgraded mlb package and then found out that we did not get to see Yankee games the day we moved in when we were assured that we would see the games with the YES network. We signed up for a Verizon bundle package and Verizon has a 60 day cancellations policy and Direct TV has 24 hours... needless to say they charged us $450 cancellation fee. We tried to talk to some and returned our equipment and paid $230 for installation with no refund...We are now getting collection notices for cancelling for service we were promised and did not receive. I want to know who thinks that is FAIR PRACTICE. I think Verizon should be just as responsible but they said take it up with DirecTV but the bundle ordered was with Verizon.