Complaint Rating:

GreenPoint Mortgage - www.greenpointmortgage.com

Most Home loan companies give their clients at least a 15-day grace period but not Greenpoint. Their grace period is 10-days and it takes almost the same period to process payments. For the past two months that I had my loan with them it has been a nightmare. I sent my payment on the 5th. of each month to make sure that my paycheck is clear. Greenpoint collectors will start calling mornings and afternoon for payments sometimes even if the check has been cleared by their office. A payment received even a day after the 10th. will be subject to a fee. Their agents are arrogant and will never listen to complaints or compromise. It is unfortunate that Jumbo loans are getting harder to come by but it is worth refinancing with a more responsible company like Countrywide. Since Capital One acquired Greenpoint they have been going downhill. I think Capital One should differentiate between credit card customers and a mortgage client for the risk of foreclosure is much greater than a $5,000 revolving line of credit.

Thank you

AL.