Complaint Rating:

Company information:
116 Surrey Drive
Liverpool, Texas
United States
Phone: 281 350-8707

After many phone calls and several weeks, we *finally* got someone from Centerpoint to come out and install a meter for electrical service - only they didn't. After severl days of calling customer service to see if our power had finally been installed (the service is in a different town than we live in) we were informed of the turn down, as the company calls it. We asked what the reasons were, the rep named them, one of which was a cryptic "Construction needed". We asked the CSR to explain the problems (so that we knew what to correct) and she couldn't say! We asked what "construction needed" meant, she similarly couldn't explain it and then referred us to a local rep, John Burke, which we had to leave a voice mail for. To make a long story short (and believe me, it IS a long story) John went out to our property and determined that the transformer box was just that, a box, and that the company has to intall one in order to provide us electrical service. Because the service is going to our RV rather than a home (we won't be building for a few years) Centerpoint is charging us $864.00 for the labor of installing said transformer. Keep in mind others with homes in this subdivision get this service for free, but we are being forced to pay for it. We will not be reimbursed for the cost when we build our home, and the transformer also services the vacant property next door - so once someone moves in there, they will get for free what we have had to pay for. I spoke with John's supervisor Christine Churny who made no concessions whatsoever to our plight. As the $864.00 charge is discretionary, I feel they could have given us a break. FREE would have been nice, but halving it seems fair given that it's a shared piece of equipment. I wish there were an alternative to Centerpoint. This latest is just another problem we have had with them and our service hasn't even started yet (although our disservice has!)