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Wells Fargo Home Mortgage Complaints - Unfair Business Practices

Review all Wells Fargo Home Mortgage complaints

Wells Fargo Home Mortgage
Posted: 2009-01-16 by   Pam Sawyer
Unfair Business Practices
Complaint Rating: 0 % with 0 votes
Company information:
Wells Fargo Home Mortgage
Columbus, Georgia
United States
Phone: 706-494-4180
sawyer@doctorshospital.net

Was notified by Mortgage company that our house was no longer considered in a flood zone & flood insurance was optional. Received multiple notifications from Mortgage company after this that we had insufficient flood insurance coverage & they were attaching an insurance coverage with payments to be applied to our mortgage. Made multiple calls to Mortgage company over 2 month time period. 6 weeks after company assured me that they would not attach flood insurance to our mortgage found that they did. It took additional phone calls to Mortgage company to try to resolve. Still unsure if issue is unresolved. Supposedly they are investigating issue. Have concerns regarding sloppy business practices of this company. In addition this mortgage company receives a kick back from insurance company for any policies they assign to customers. Question if this is ethical and is the company guilty of fraud.
Comments United States Loans
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Comments

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 227 days ago by   Paul 0 Votes
QUOTE FROM ANOTHER POST: " Worst customer service I have ever experienced, unprofessional, incompetent and unexperienced loan officers"

THAT DOESN'T EVEN BEGIN TO COVER THE HALF OF THESE LYING THEIVES PROBLEMS!

I called MONTHS ahead of problems I forsaw concerning money and my payments on the house... I can't even begin to desribe the shabby, unprofessional treatment we've suffered at these clowns hands.

They are hands down the biggest liers and untrained people I've ever encountered in the business world.

Their reps will say ANYTHING what so ever to make you think they are helping you when in fact they are just jerking you around with no intention what so ever of actually doing anything to assist you.

I personally believe this is done to make it appear to the goverment agencies that they ATTEMPTED to help you... this then covers their ass for taking the bailout money they were SUPPOSED to use to help distressed homowners with but instead used to buy other assets to build their own business worth!!

We made literally DOZENS of calls to them and got nothing but one run around after another:

Told the previously submitted documents had been lost no less than 10 times.

Were connected to the wrong departments over 3 dozen times when calling.

We even had one little jerk submitt a Loan application against us when we were only trying to contact Loss Mitigation to try to work something out??!!
(Please note, due to being transfered to the wrong people SO many times before I asked the little jerk no less than 3 TIMES, POINT BLANK, "ARE YOU WITH LOSS MITIGATION?" AND WAS TOLD 3 TIMES POINT BLANK, "YES, YOU ARE IN HE RIGHT DEPATMENT".
He then proceeded to make me give him all our financial info yet AGAIN, for at least the 10th time, taking over an hour to give it to him,
THEN he tells me "Sorry, they have declined your loan application."

I about had a seizure from the anger he caused me after realizing what he had just done.

These people are the most poorly trained and least skilled Customer Service Reps I have EVER DEALT WITH.
I'm fairly certain they are being told something along the lines of " Take the call, the more volume we generate and show, the better defense we have to show we are trying to help people. Of course DON'T actually do ANYTHING that actually helps anyone in trouble!"

IT'S UTTER BULLSHIT, plain and simple.

We are giving them ONE LAST SHOT to negotiate in good faith on this loan modification request and if they screw it up or jerk us around in any way this last time that's that, we are filing Bankruptcy and letting a freaking Judge set them straight !

I'm sick of dealing with their dishonesty, dirty dealings, and total lack of knowledge about what it is they are supposed to be doing here by the fact they took Goverment bailout money, which was in fact given to them to AID distressed homeowners, not jerk them around!!!
 171 days ago by   kennedy22 0 Votes
I am in the same situation with Wells Fargo. It's odd that I read this because they are doing the same thing to me, but I was told to submit my information to the Loss Mitagation department. Come to find out I haven't had my mortgage for a year, therefore we don't qualify for any assistance. Why didn't the determine this before they started the process. This has been going on for atleast 4 months now. I haven't received any notification that I didn't qualify for the modification, but when I contacted the customer service they told me that I didn't qualify. It took them four months to determine I didn't qualify for a loan modification. Your kidding me right. I was laid off after trying to go back to work after having my son, and shortly after my husband was laid off. I do not qualify for unemployment because I was a contractor in the Oil and Gas business. I contacted Wells Fargo again today because I was told I would possibly qualify for the 3 step refinance program, and then once again today was told I didn't qualify for that either. The customer service representative that I spoke with today was very rude. Basically told me that I had only had my loan for 5 months, therefore I could never afford my loan in the first place. I was very frustrated and irate that this would come from her mouth. Who was she to judge me... I have been getting the run around on this home assistance program for the last three months. I do show we are in the loan modification progress on the internet home assist website, but why am I being told differently when I call customer service. If I was unable to afford my loan why would wells fargo approve me to purchase a home in the first place. I was told today that I would have to bring my monthly payments up to date before I could apply for the 3 step program.. In my opinion, home assist means helping those in need in tough times. I do not feel that this is Wells Fargo's goal at this point..

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