Complaint Rating:

Company information:
Colesdale Ltd., UK
California
United States
Phone: 909 590-2303

***Do Not Purchase VIBRANT SMILE KIT or any product from Colesdale Ltd, 11 Stormont Street, North Shields, Tyne & Wear, NE29 OEY, UK. Also at Dolphin Quay,
Clive Street, North Shields, Tyne & Wear, NE29 6HJ, UK.
On 1-15-2010, I purchased this trial product for $1.95. My account was charged this amount, plus $126.42, and a Cross-Border Fee for each charge. I tried to cancel on
1-18-2010, within the 3 day cancellation policy. Robert, Emp. ID 155183 @ 1-888-332-4681, told me the 3 days ended 1-17. Then I learned that the company is in the UK, does not have a phone number. I read my printed Terms and Conditions that showed I was calling within the cancellation period. Thoses conditions did not apply to my purchase. I called back and spoke with Cindy at the same number. She referred me to another website for different Terms and Conditions. They are not responsible for any terms and conditions printed on a third party website. Cindy gave me the company address shown above. Called back again and spoke to Henry. He politely repeated what was written on his screen regarding my account. (They are quick to add the account comments but refuse to refund) He added that the phone room hours are Sat. 5 AM - 8 PM MST, closed Sunday. So my cancellation period was from 1-15 to 1-16-2010. My 4th phone call, 1-19-2010, was with Brittany @ 1-877-482-5017, another telephone center for multiple products. I did not have to tell my story because comments were added to my account! She apologized but I was passed by cancellation time. I asked for the corp. phone number in UK. "There is no phone number!!!"
If you are selling a legitimate product why do you hide from the public? Why don't you support your product?
Last note. I Googled this UK company. New address, new director, new license since 11-2009. Why does a legitimate company with a valid product have so many changes in such a short time?
PLEASE HELP ME EXPOSE THIS COMPANY. I WILL SHARE MY INFO.