Complaint Rating:

Company information:
United States
Phone: 8143856350

in feb of this year, i got a phone call about renewing my warranty. part of the deal if i renewed was receiving a $50 coupon to use for dell products on line. I have made 8 phone calls and at 4 emails with dell customer service to try to get this coupon. one of the calls, they told me i could have a $10 coupon if i wanted. each one of these contacts, they told me i would receive this coupon within 8- 10 days, and this last email said it would be 48 hours. I don't necessarily need this coupon, it is just a matter of point. they promised it and now won't deliver. 6 months i have been doing this and still no coupon. dell scammed me and i think it is totally pathetic that they treat their customers this way. i bet if i kept emailing them they would keep promising this for the next year if i kept it up. waste my time and theirs. dell has extremley poor customer service and it just boggles me that a company of their magnitude is like this.