Complaint Rating:

Company information:
Idearc Media
United States
idearc.com

I signed up for advertising with Yellow pages (IDEARC MEDIA) in 2007. Dissatisfied with the results, I decided not to renew my contract for 2008. Then, I received bills for 2008 advertising. I attempted to contact IDEARC several times to no avail. I finally talked to a costumer relations person who said that he would have a supervisor return my call. I never received a return phone call. Then, I emailed IDEARC, and received a reply email indicating that this was the first time I contacted them regarding this issue! I sent letters and have received no response. Finally, I talked to another representative who informed me that I signed a contract in 2007 stating that IDEARC can renew my contract any year at their discretion without confirming with me! I was outraged. Then, to top matters off... IDEARC sent me to collections for not paying!

This is a total rip-off. They do not care about consumer satisfaction! Do not give them business because you will be sacrificing more than you think!

Horrible customer service and outlandish, unconscionable billing practice!