Complaint Rating:

Company information:
A&E FACTORY SERVICE
507 WALTON COURT
West Hempstead, New York
United States

On 3/24/08 a service repair person determined that the Kitchen Aid wall ovens were in need of parts including a control panel to make the ovens operational. He entered the information into his computer with the serial numbers for each part. He told me that it would take 7-=10 days for the part to be delivered to my home and he proceeded to make an appointment to return on 4/4/08. I received a call from A&E asking if I had received the part yet and I responded no so that person said that she had to cancel the appointment and then she told me that the part was on back order and would not be shipped before 4/25/08. This is totally unacceptable as I do not have a working oven which I need especially that the holiday of Passover begins on April 1 9th and I must cook for my family and guests. This is a most important religious holiday for a Jewish family. n

I have spoken to A&E, Kitchen Aid and the warranty company and they all tell me the same story which again is unacceptable. In an era of computers and immediate communication why did A&E wait nine days to inform me that the order is back ordered? Kitchen Aid tells me that the part is being manufactured and that they wait until they have sufficient amount of a particular part and then they will fill an order. They also tell me that if my ovens were under warrantee, not under an extended service contract that I would be able to receive the part sooner. What kind of a business is everyone running. What it a consumer to do and what recourse can be taken. I refuse the just take the answers that have been given to me and I hope that I receive a response from you by return e-mail or in writing. The parts that need to be delivered are as follows:
Thrmst-fix 22 664 4452223 1
Fuse thrml 22 664 4456654 2
Trim-oven 22 664 4448478 1
Sub Panl-cont 22 664 8300375 1

Please look into this matter and inform me that you will be able to expedite this matter.


Sincerely,
Irwin M. Bressler